Overall Ratings & Reviews Hard Rock Hotel Penang

Hi there, Thank you for sharing your honest feedback. We’re sorry to hear that your overall experience didn’t quite meet your expectations, though we're glad to know you enjoyed the swimming pool it’s certainly one of our standout features and a guest favourite. Your comments are valuable and help us identify areas for improvement. If there’s anything specific you feel we could have done better, we’d truly appreciate if you could share more with us. Warm regards, Tobias Lackermeier Executive Assistant Manager

Hi there, Thank you for your lovely review! We're so glad to hear that you and your family enjoyed your time with us, especially the pool it's always a big hit with our little rockstars! We hope to welcome you back again soon for another fun-filled and relaxing stay. Rock on, Tobias Lackermeier Executive Assistant Manager

Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear that you consider us the best hotel in Penang that's truly music to our ears. It means a lot to know that you enjoyed your stay with us, and we can’t wait to welcome you back again for another memorable experience. Until then, take care and see you soon! Rock On! Tobias Lackermeier Executive Assistant Manager

Hi there, Thank you for taking the time to share your recent experience with us. We're pleased to hear that you appreciated our location, service, and the beautiful views during your stay. We’re truly sorry to hear that the breakfast experience was less than ideal due to the crowd. We understand that waiting in line can affect your overall comfort, especially during peak periods. Please know that we are continuously reviewing our operations and exploring ways to better manage guest flow during busy times to enhance the dining experience for everyone. We truly appreciate your understanding and constructive feedback, and we look forward to welcoming you back for a more seamless and relaxing stay in the future. Warm regards, Tobias Lackermeier Executive Assistant Manager

Hi Mohammad H. A. R., Thanks for the smashing review! We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi there, Thank you for your review and for rating us a perfect score! We’re thrilled to know that our ambiance provided a pleasant setting for your business trip. It’s always our goal to create a space where guests can relax and focus, and your feedback lets us know we’re on the right track. We look forward to welcoming you back on your next visit, whether it’s for work or leisure. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Lita Lita, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Daniel Cassa Augustinus, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi nova helda, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Wirman Wirman, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Rismawati Rismawati, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi BONG KON HIAN, Thank you for taking the time to review your stay with us. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Edi Sumardi Soh, Thank you for taking the time to review your stay with us. First and foremost, thank you for sharing your experience with us. It is very unfortunate to learn about the unfavourable experience during your recent stay with us. On behalf of the team, please accept our sincerest apology for all the unpleasant experiences and not having to meet up to your expectation. Your feedback has been discussed at length with the Heads of the relevant departments, and the areas where their team members failed to perform to the required standard have been clearly highlighted for their immediate improvement and to ensure this does not recur for our future guests. Thank you for choosing to stay with us and taking the time to highlight your experience with us in order for us to continuously practice our standard service and improve. Kind Regards, Tobias Lackermeier Executive Assistant Manager

Hi Titi Pujianto, Thank you for taking the time to review your stay with us. The hotel room’s bathrooms are on the smaller size, and this was designed intentionally to ensure more space in the bedroom area of the room, where it is felt that people spend more time. I am sorry if this was inconvenient for you. During the next room renovation, we will be making adjustments to the internals of the bathroom. The feedback on this is absolutely noted. We trust that all else was indeed well during your stay and we look forward to hosting you again. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Ramadan Shakir, Thanks for taking the time to write us a review. Glad that we were able to show you a good time and especially the Front Office team. The staff you mentioned personally will all be recognized at the hotel for their great service, so thank you for mentioning them. Looking forward to your return. Rockin' Regards, Michael Smeeton General Manager

Hi Muhamad, Thank you for taking the time to review your stay with us. We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Thank you for staying with us and we hope to welcome you back for another rocking stay. Rockin' Regards, Michael Smeeton General Manager