7.9
Pleasant
From 885 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.7

Meal

7.5

Location

8.0

Service and Facilites

7.8

People often mention about Value Hotel Thomson
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Distance to City Center (12)
Staff Friendliness (12)
Bedroom (12)
Bathroom (11)
Room Space (10)
Hotel Area (10)
Surroundings (8)
Wifi (8)
Check-in/out Time (8)
Accessibility (7)
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Traveler Reviews Value Hotel Thomson

Number of reviews per page
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40
Customer reviews
Res Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
The receptionist was not very friendly, but the doorman and the cleaning staff were very friendly. From the hotel to the Novena MRT you can walk, but it is quite far, so you need to take the bus first if you don't want to get tired. There is a cheap non-halal restaurant right in front of the hotel. The room is small but comfortable enough to rest, plus the surrounding atmosphere from inside the room feels quiet, suitable for sleeping.
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A***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
one of the most comfortable hotel in SG
1 people find it helpful
C***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Overall it's good. I like it very much. It's clean, the water pressure is strong, and there's a spray hose.
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J***R
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
staff very helpful, room & bathroom is clean, but the wi-fi is slow, and sometimes noise
1 people find it helpful
W***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
- friendly and kind hotel staff - fast check in & check out process - comfortable and clean room - the tap water is delicious 😊 (because the few times I drank tap water in Singapore, most of them tasted strange to my tongue, but in this hotel it was okay 👍🏻) *minus: on the 2nd & 3rd night, the guest in the next room called very loudly, and at 11 pm and above... the 3rd night called from 23.30 - 04.30 😔
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LUONG T. H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Reasonable price in the area, convenient to get to the places I need Have been to this hotel many times before
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K***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 11 week(s) ago
Like most hotels in Singapore, the size is relatively small. I happened to get one without windows, so there had to be a clock and clear weather information because no one could tell me the situation outside. The hotel was clean and relatively comfortable, the bathroom was very small, so I couldn't put clean clothes because there were already towels and hangers, if the hanger was on the door it would definitely be wet from the shower. So there was no special bathroom. But it was enough for a place to sleep, there was one staff who was a bit curt, the others were friendly, especially the doorman who was happy to explain the public transport route, which was indeed a bit tricky because the location was quite far from the MRT, about 17-20 minutes walk, so I relied on the bus which turned out not to be on time according to schedule.
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1 people find it helpful
a***n
icon-origin-TRAVELOKA
6.0
/10
Reviewed 13 week(s) ago
the hotel staff is very unfriendly
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3 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The staff is very friendly, the hotel is very clean and comfortable, the location is very strategic for finding food and transformation
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Good location, clean room and helpful staff
1 people find it helpful
Accommodation's Reply
28 Jan 2025
Thank you for your positive feedback! We're glad you enjoyed the convenient location, clean room, and helpful staff. We look forward to welcoming you back for another great stay!
I***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 26 week(s) ago
Not recommended. There are cockroaches in my room. The toilet smells very bad and dirty. Looking for food is very difficult and far away
4 people find it helpful
Accommodation's Reply
20 Jan 2025
Thank you for sharing your feedback. I sincerely apologize for the issues you experienced during your stay. Cleanliness and comfort are top priorities for us, and I am deeply concerned to hear about the cockroaches and the unpleasant smell in your room. I have immediately shared your review with our housekeeping and maintenance teams to address these concerns and ensure they are resolved quickly. Regarding food options, I regret that you found the location inconvenient. We are always looking for ways to improve the guest experience, and I will review our options for enhancing on-site dining or providing better recommendations for nearby options. Your feedback is invaluable to us, and I hope you'll consider giving us another opportunity to provide a much better experience.
J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 27 week(s) ago
The staff was friendly. The room was clean even though it's a bit small.
2 people find it helpful
Accommodation's Reply
20 Jan 2025
Thank you for taking the time to share your experience. We are glad to hear that you found our staff friendly and the room clean. We truly appreciate your kind words! We understand that room size can be a factor for comfort, and we are continuously working to improve the overall guest experience. If you decide to stay with us again, please feel free to let us know your preferences, and we will do our best to accommodate them. We hope to welcome you back soon!
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Maskuri
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
This hotel good and can check in early without wait longtime.
4 people find it helpful
Slamet
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
The hotel staff is very friendly and proportional.
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4 people find it helpful
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 42 week(s) ago
The hotel is strategically located near the bus stop, the rooms are small but clean. The customer service is good and fast.
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5 people find it helpful
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
The staff is very helpful and caring.
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G***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 44 week(s) ago
The hotel staff is nice, very friendly and very responsive when asked for help.
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1 people find it helpful
D***y
icon-Medical
Medical
icon-origin-TRAVELOKA
9.6
/10
Reviewed 45 week(s) ago
Overall good&save to stay for Foreigner.
4 people find it helpful
D***y
icon-Medical
Medical
icon-origin-TRAVELOKA
9.6
/10
Reviewed 45 week(s) ago
Overall good&save to stay for Foreigner.
3 people find it helpful
R***o
icon-origin-TRAVELOKA
8.1
/10
Reviewed 46 week(s) ago
Not bad for an affordable price.
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2 people find it helpful
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