lyana

6.6

/10

Reviewed 6 week(s) ago

5element used to be very clean. Now, the rooms are dusty, the carpets smell, and the mattresses smell bad. It looks like they've had a thin mattress topped off the old mattresses. Please note that the mattresses are no longer fit for use, and the carpets are extremely dirty.

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Tantra S.

Leisure

10.0

/10

Reviewed 20 week(s) ago

Good service and the view is wonderful.

1 people find it helpful

Tantra S.

Leisure

10.0

/10

Reviewed 20 week(s) ago

Good location near TRX and Pavilion

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sismantolim

Leisure

9.1

/10

Reviewed 21 week(s) ago

The hotel is quite close to Pudu Raya Station, the hotel is quite clean, the check-in staff are friendly and communicative, the breakfast is quite good. The location is close to Petaling Street.

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henny

Leisure

10.0

/10

Reviewed 21 week(s) ago

The hotel staff is very helpful, the rooms are clean, close to the Pasar Seni MRT, there are lots of food around the hotel

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Y***n

6.2

/10

Reviewed 22 week(s) ago

dirty carpet floor ... ......

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1 people find it helpful

Henrica J.

Leisure

6.7

/10

Reviewed 23 week(s) ago

asking toothbrush coz there is none as standard/usual , need 1,5 hours (already follow up 3 times)

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LIUNG S.

Staycation

8.5

/10

Reviewed 25 week(s) ago

The location is close to the MRT, the rooms are clean, and there are lots of food vendors. Next time I go to Chinatown, I'll stay here again.

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1 people find it helpful

taik a. t.

Business

8.5

/10

Reviewed 26 week(s) ago

Chinatown has lots of delicious and affordable food and lots of souvenirs.

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R***i

9.0

/10

Reviewed 31 week(s) ago

The reception was friendly, the lady at reception was kind and willing to help.

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3 people find it helpful

Accommodation's Reply

28 Oct 2025

Thank you for your wonderful review! We would like to thank our receptionists for their attentiveness and excellent support. We look forward to welcoming you back! — Wu Xing Hotel Kuala Lumpur Management

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Rudi S. W.

Medical

8.4

/10

Reviewed 41 week(s) ago

there are very little selection of food

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Accommodation's Reply

06 Oct 2025

Thank you for bringing this to our attention. We are sorry to hear that the variety of our food options did not meet your expectations. At our hotel, we strive to cater to a wide range of tastes and dietary needs, and we regret that we fell short during your visit. Your feedback is invaluable as it helps us improve our menu offerings. We will share your comments with our culinary team to review and enhance our selection for future guests. We hope to have another opportunity to welcome you back with a much better dining experience in the future.

J***s

Business

8.7

/10

Reviewed 47 week(s) ago

The staff is amazing. 🤗 the hotel itself has seen better times.

1 people find it helpful

Accommodation's Reply

06 Oct 2025

Thank you so much for your honest feedback. We are truly delighted to hear that you found our staff to be amazing; we are very proud of our team, and your kind words will absolutely make their day. We also appreciate your honest note regarding the hotel's condition. We are continuously working on updates and refurbishments, and your feedback is valuable as we plan these improvements. We hope the exceptional service from our team was the highlight of your stay and look forward to the opportunity to welcome you back!

a***s

8.4

/10

Reviewed 51 week(s) ago

standard breakfast.according to the price

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2 people find it helpful

Accommodation's Reply

06 Oct 2025

Thank you for your review! We greatly appreciate your honest feedback regarding the breakfast menu. We have noted this and will be used by the management team to evaluate it for future improvements. We look forward to your next visit!

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Bernard

Medical

9.7

/10

Reviewed 52 week(s) ago

Check-in time constraint, 15.00. If possible as soon as possible if there is a room available.

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2 people find it helpful

Accommodation's Reply

06 Oct 2025

Thank you for your review! We've noted your request for early check-in. We'll do our best to get you to your room as soon as possible upon arrival, subject to availability. Our team looks forward to welcoming you back!

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taik a. t.

8.4

/10

Reviewed 53 week(s) ago

Not bad for a big family, the important thing is it's close to Chinatown

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Accommodation's Reply

06 Oct 2025

Thank you for your review! Our strategic location near Chinatown is truly a plus for families. We look forward to your next visit!

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Ziva J.

Transit

9.4

/10

Reviewed 57 week(s) ago

The room was a bit worn out, but the space and ample natural light completely make up for it! The hotel is located in the middle of Chinatown, though I could not hear the noise from the streets. The staff is wonderful—very friendly, helpful, and always smiling! This is the third hotel I tried in this area and fifth I tried in all of KL, and it's my favourite! I will definitely come again!

2 people find it helpful

Accommodation's Reply

22 Apr 2025

Dear Ziva J., Thank you for taking the time to review your recent stay at The 5 Elements Hotel! We are heartened to hear that you enjoyed your stay with us and we appreciate your kind words especially for our staff. It was a pleasure having you with us and we look forward to welcoming you back again soon! Best regards, The 5 Elements Team

f***g

9.1

/10

Reviewed 58 week(s) ago

the hotel is neat and clean. the staff is also friendly

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1 people find it helpful

Accommodation's Reply

17 Apr 2025

Dear guest, Thank you for taking the time to review your recent stay with us! We are glad to hear that you enjoyed your stay. Thank you for your kind words regarding the cleanliness and staff. We look forward to welcoming you back again soon! Best regards, The 5 Elements Team

H***a

9.7

/10

Reviewed 58 week(s) ago

The location is very strategic, easy to go anywhere.

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Accommodation's Reply

17 Apr 2025

Dear guest, Thank you for taking the time to review your recent stay with us! We are happy to hear that you like the location of the hotel. We look forward to welcoming you back again soon! Best regards, The 5 Elements Team

M***n

Leisure

9.7

/10

Reviewed 64 week(s) ago

always come back here!!! easy access, strategic and many halal and non-halal places to eat!!! the staff is very helpful

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Accommodation's Reply

06 Oct 2025

Thank you so much for this wonderful review! We're so glad our location and staff kept you coming back. See you next time!

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H***i

8.8

/10

Reviewed 67 week(s) ago

Will stay here again if I go to KL. The location is very close to everywhere.

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1 people find it helpful

Accommodation's Reply

06 Oct 2025

Thank you very much for your detailed review. We're pleased to know that the hotel's convenient location near Chinatown made your visit comfortable. See you again soon!

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The 5 Elements Hotel

Overall Ratings & Reviews The 5 Elements Hotel

8.7

8.6

7.9

8.9

8.4

Traveler Reviews The 5 Elements Hotel