Dear N***i,
Warmest greetings from Puri Saron Baruna.
Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not feel comfortable, especially with the disturbance you experienced in your room. This is certainly not the kind of atmosphere we want our guests to feel.
Please allow us to clarify that unusual sounds can sometimes come from building structures, neighboring rooms, or rooftop activity. However, we completely understand how unsettling this must have felt, especially at night. We will immediately check Room 103 and the surrounding area, including lighting conditions, to ensure everything is safe, secure, and properly maintained.
Your comfort and peace of mind are very important to us. Should you stay with us again, please do not hesitate to contact our front desk at any time—we would be more than happy to assist or arrange a room change for you.
We truly appreciate your feedback, as it helps us improve, and we hope to have another opportunity to provide you with a more pleasant and relaxing stay.
Warm regards,
Puri Saron Baruna Team