Overall Ratings & Reviews Novotel Lampung

Traveloka (2,788)
Other sources (60)
8.6
Very Good
From 2,788 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Novotel Lampung
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Staff Friendliness (127)
Ambiance (117)
Room Space (113)
Bedroom (109)
Hotel Area (109)
Family Friendly (105)
Taste (103)
Bathroom (96)
Variety (95)
Surroundings (92)
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Traveler Reviews Novotel Lampung

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40
Customer reviews
Gunawan I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 hour(s) ago
The place is very nice and luxurious, honestly I really like Novotel, also this is my second time staying here.
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Christy E.
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 day(s) ago
The staff are all friendly and helpful... The view is great, sea and mountains.
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Accommodation's Reply
12 Nov 2026
Dear Ms. Christy E., Thank you for taking the time to share your experience and giving Novotel Lampung a perfect 10.0 rating. We are delighted to hear that you were impressed with the friendly and attentive service from our team throughout your stay, as well as the stunning sea and mountain views, which are one of our hotel's highlights. Your compliments are a source of pride and motivation for the entire Novotel Lampung team to strive for the best service and create comfortable and memorable stays for all our guests. We hope to welcome you back to Novotel Lampung in the future for an even more exceptional experience. Sincerely, Alain Syahri, General Manager, Novotel Lampung
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S***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Nice place and enjoyable. The surrounding is more comfortable.
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Accommodation's Reply
12 Nov 2026
Dear Ms./Mrs. S*o, Thank you for taking the time to share your experience staying at Novotel Lampung and for providing such a positive review. We are delighted to hear that you enjoyed the hotel's atmosphere and felt comfortable in the surroundings during your stay, especially for business travel. Your compliments motivate the entire Novotel Lampung team to strive to maintain the quality of our facilities, comfortable environment, and provide the best possible service to all our guests. We look forward to welcoming you back to Novotel Lampung for an even better experience in the future. Sincerely, Alain Syahri, General Manager, Novotel Lampung
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Yulianti
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly, and the breakfast was delicious. I'll be back next time.
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Accommodation's Reply
12 Nov 2026
Dear Mr. Julianti, Thank you for taking the time to share your experience and giving Novotel Lampung a perfect 10.0 rating. We are delighted to hear that you were impressed with our team's friendly service and the delicious breakfast we served. We are also very happy to hear that you plan to return for another stay. Your compliments motivate the entire Novotel Lampung team to continue striving to maintain the quality of service and provide a comfortable, enjoyable, and memorable stay. We look forward to welcoming you back to Novotel Lampung on your next visit. Sincerely, Alian Syahri, General Manager, Novotel Lampung
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OKTOVIN F. I.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Helpfull and Friendly Staff 🥰🥰
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Accommodation's Reply
22 Oct 2026
Dear Mr. Oktovin F. I., Thank you for your excellent rating and for choosing Novotel Lampung for your business trip. We are delighted to know that you appreciated the helpfulness and friendliness of our team. Your kind feedback is truly encouraging and motivates us to continue providing warm, attentive, and personalized service to all our guests. We look forward to welcoming you back to Novotel Lampung for another pleasant and memorable stay. Warm regards, Alian Syahri General Manager Novotel Lampung
F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Thank God, I've stayed here twice. When the hotel first opened, and now in 2026, the service has improved.
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Accommodation's Reply
15 Oct 2026
Dear Ms./Mrs. F*h, Thank you so much for your trust and loyalty in choosing to stay with Novotel Lampung again. We are delighted to hear that you have experienced the improvements in the quality of our service since the hotel opened until your visit in 2026. This appreciation motivates our entire team to strive to further enhance the quality of service and provide a comfortable, friendly, and memorable stay for all our guests. We look forward to welcoming you back to Novotel Lampung on your next visit for an even better experience. Sincerely, Alain Syahri, General Manager, Novotel Lampung
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f***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This hotel has a really nice view.
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you very much for your positive review and perfect rating for Novotel Lampung. We are delighted to know that you enjoyed our hotel, especially the beautiful views, which are one of the main highlights of Novotel Lampung. This compliment encourages us to strive to provide the best service and a comfortable and memorable stay for all our guests. We hope to welcome you back to Novotel Lampung again for another impressive stay. Sincerely, Alain Syahri, General Manager, Novotel Lampung
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H***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Nice, the ocean view was great! Thank you
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Accommodation's Reply
23 Sep 2026
Dear H***h, Thank you very much for your wonderful review and for choosing Novotel Lampung for your leisure stay. We are delighted to know that you enjoyed the beautiful ocean view and had a pleasant experience with us. It is always a pleasure to know that our guests had a memorable stay. Thank you once again for your kind feedback. We look forward to welcoming you back to Novotel Lampung for another enjoyable stay. Warm regards, Alian Syahri General Manager Novotel Lampung
Elsa F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The rooms are so spacious and everything is great.
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Accommodation's Reply
23 Sep 2026
Dear Ms. Elsa F., Thank you very much for your wonderful review and for giving Novotel Lampung a fantastic score of 9.7. We are delighted to know that you enjoyed the spaciousness of your room and that everything contributed to a great stay. Your kind feedback is truly appreciated and will be shared with our team as encouragement to continue providing a comfortable and enjoyable experience for our guests. We look forward to welcoming you back to Novotel Lampung for another memorable stay. Warm regards, Alian Syahri General Manager Novotel Lampung
Frisca O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I'll stay at this hotel again if I ever visit Lampung. The hospitality is top-notch, the breakfast is comprehensive, the food is plentiful, and the food is delicious. My favorite things are the great room, the beautiful ocean view, the cool AC, and the friendly staff. I love it.
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Accommodation's Reply
31 Aug 2026
Dear Ms. Friska O., Thank you so much for your wonderful review and a perfect 10.0 rating for Novotel Lampung. We are delighted to hear that you enjoyed your stay with us, especially the friendly service, the comprehensive and varied breakfast, and the delicious food that you enjoyed. We are also pleased to hear that you felt comfortable in your spacious room, enjoyed the beautiful sea view, and enjoyed the cool comfort of your room throughout your stay. Your compliments on the service of our entire team are something we greatly appreciate and motivate us to continue striving for the best service. And of course, knowing that you want to return to Novotel Lampung again when you visit Lampung is a great pleasure for us. We hope to welcome you back again and provide you with an even more memorable stay. Sincerely, Alain Syahri, General Manager, Novotel Lampung
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Yahya Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The Novotel Lampung Hotel was very impressive. The attractively designed rooms were very comfortable. The restaurant's ambiance was exceptional, as was the food. Highly recommended for your next trip.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Yahya Y., Thank you for choosing Novotel Lampang as your accommodation during your business trip, and thank you for taking the time to share such a positive experience. We are delighted to hear that you enjoyed the comfortable room design, the excellent restaurant atmosphere, and the food we served. Your comments and feedback are invaluable to our entire team and motivate us to continue providing the best possible experience for all our guests. We hope to welcome you back on your next trip and provide you with an equally memorable, or perhaps even better, stay. Sincerely, Alian Syahri, General Manager
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febriansyah p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
I don't regret staying here, if I come back I will come here again.
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Accommodation's Reply
29 Jul 2026
Dear Ms. Fabriansyah P., Thank you for taking the time to write a positive review about your stay at Novotel Lampung. We are delighted to hear that you were satisfied with your stay with us and did not regret choosing Novotel Lampung as your destination. Your compliments and plans to return are a great inspiration to our entire team in providing the best service and memorable experiences for all guests. We hope to welcome you back to Novotel Lampung next time and provide you with the same impressive experience, or perhaps even better. Sincerely, Alain Syahri, General Manager
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The room is clean and comfortable and happy.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung and for giving us a perfect score. We are delighted to hear that you were satisfied with the cleanliness and comfort of our rooms. The happiness and comfort of all our guests during their stay is our top priority, and such positive feedback encourages our entire team to continue striving to provide the best possible service. We hope to welcome you back to Novotel Lampung on your next visit and provide you with an even more memorable stay. Sincerely, Alain Syahri, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel staff was friendly, the room was clean and the check-in time was also right.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you were satisfied with the friendliness of our team, the cleanliness of your room, and the smooth and timely check-in process. Such positive reviews are a great encouragement to our entire team to provide the best possible service to all our guests. We hope to welcome you back to Novotel Lampung on your next visit and provide you with another memorable, or perhaps even better, experience. Sincerely, Alain Syahri, General Manager
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afias
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The rooms are clean and comfortable, and the staff are very friendly. The best hotel in Lampung.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Afias, Thank you for taking the time to share your experience at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you enjoyed the cleanliness and comfort of our rooms and were impressed by the friendly service from our team. Your recognition of Novotel Lampung as "the best hotel in Lampung" is a truly meaningful reward and inspires our entire team to continue striving for the best service. We hope to welcome you back to Novotel Lampung on your next stay and provide you with a similarly memorable experience. Sincerely, Alain Syahri, General Manager
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a***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Comfortable rooms and very friendly reception service.
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Accommodation's Reply
13 Jul 2026
Dear Mr./Ms. a*s, Thank you for taking the time to share your experience staying at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you felt comfortable in our room and received friendly service from our concierge team. We will share your compliments with the entire team to inspire us to continue providing the best service to all guests. We hope to welcome you back to Novotel Lampung next time and provide you with a similarly memorable stay. Sincerely, Alain Syahri, General Manager
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i***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Family friendly, friendly staff, spacious and clean rooms.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung. We are delighted to hear that you enjoyed the family-friendly atmosphere, the friendly service from our team, and the comfort of the spacious and clean rooms. Guest satisfaction is our top priority, and your compliments motivate our entire team to continue striving to provide the best service. We are very grateful for your trust in choosing Novotel Lampung and we hope to welcome you and your family back again on your next stay for an even more memorable experience. Sincerely, Alain Syahri, General Manager
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f***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
I don't regret staying at this place.
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Accommodation's Reply
12 Jul 2026
Dear Mr./Ms. F*h, Thank you for your excellent rating and for sharing your experience staying at Novotel Lampung. We are delighted to know that you were satisfied and did not regret choosing Novotel Lampung as your accommodation. Your satisfaction is our joy and motivates our entire team to strive to provide the best service and create memorable experiences for all guests. We hope to welcome you back to Novotel Lampung in the future. Sincerely, Alain Syahri, General Manager
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M***M
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Good hospitality, perfect view.
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Accommodation's Reply
12 Jul 2026
Dear M***M, Thank you for taking the time to share your wonderful feedback and for giving Novotel Lampung an excellent rating. We are delighted to know that you enjoyed our hospitality and the beautiful view during your stay. Your appreciation means a lot to our team and motivates us to continue providing exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Novotel Lampung for another enjoyable stay in the future. Warm regards, Alian Syahri General Manager
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nova e.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Every time I go to Lampung, I choose Novotel.
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Accommodation's Reply
12 Jul 2026
Dear Ms. Nova E., Thank you for your excellent rating and for choosing Novotel Lampung as your accommodation. We are delighted and honored to know that every time you visit Lampung, Novotel Lampung is your choice. Your trust and support drive our entire team to strive for the best service and provide a comfortable and memorable stay. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager
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