Overall Ratings & Reviews Aston Ketapang City Hotel

Dear Mr. Morgan M. S Warmest greetings from the Aston Ketapang City Hotel! We all are thankful for your recent stay at the Aston Ketapang City Hotel. It was a genuine pleasure to have the opportunity to ensure your stay was as comfortable as you needed. We highly appreciate your attention and care in sharing to us. We hope to see you back soon, and please take care! Warmest regrads, Rahmat A. Santoso General Manager

Dear Mr. Morgan M. S, Warmest greetings from the Aston Ketapang City Hotel! Receiving your second review truly makes us happy and touched! It feels like getting wonderful news from a family member. We are so grateful that you chose us for a longer stay and found your experience here to be better than others. Your comment is the greatest compliment we could receive. Thank you very much for you cares! It is always an honor to serve you. We already miss having you around and sincerely hope to welcome you back soon as a valued member of the Aston Ketapang City Hotel family. See you back soon! Warmest regards, Rahmat A. Santoso General Manager

Dear Value Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for sharing your feedback with us. We sincerely apologize for any inconvenience that may have caused you to experience a less than comfortable stay. We are very sorry to hear that you found the hotel in a dirty condition, including the lobby and restaurant areas, as well as the issues with the air conditioning not cooling and the poorly organized breakfast area amidst the busy breakfast crowd. We have taken immediate action to address each of your concerns. Our team will conduct a thorough cleaning and re-examine all hygiene and food presentation standards. We greatly appreciate your feedback, as it serves as a key reference for improvement. We hope you will give us the opportunity to showcase the improvements we have made. Best wishes to you and your family! Best regards, Rahmat A. Santoso, General Manager

Dear Mr. Abdul H. P. Warmest greetings from Aston Ketapang City Hotel! Thank you very much for staying at Aston Hotel Kabupaten Ketapang, it is truly a pleasure to receive your attention and care through your positive impressions! Your impressions of our friendly staff and our hotel's very strategic location are a tribute to our employees, therefore they are happy to receive your attention. Best wishes to Mr. Abdul and his family, we look forward to your return visit! Warmest regards, Rahmat A. Santoso. General Manager

Dear Mr. Abdul H. P. Warmest greetings from Aston Ketapang City Hotel! Thank you very much for choosing Aston Ketapang Hotel as your accommodation in Ketapang Regency. We are delighted to receive and read your positive review! We are delighted that you found our staff friendly and our hotel's location very strategic. Your appreciation is very valuable for us to maintain. We look forward to welcoming you back, Mr. Abdul! Best regards, Rahmat A. Santoso, General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you for staying at Aston Ketapang City Hotel and for your valuable feedback. We are glad you enjoyed our strategic location and received a room upgrade. We also apologize for the inconvenience regarding the Wi-Fi and breakfast availability. We will follow up immediately to improve the speed and accuracy of our breakfast refill team. We are humbled to receive your compliments for our employees and feedback regarding building maintenance and parking lot cleanliness, we will continue to strive to improve the quality of our services and facilities. Thank you for your understanding and best regards, see you again! Sincerely, Rahmat A. Santoso, General Manager

Dear Morgan M. S, Warmest greetings from Aston Ketapang City Hotel! Thank you very much for choosing to stay at Aston Ketapang Hotel. Your attention is truly extraordinary! We are very happy and very appreciative of your concern in recommending our hotel due to the friendliness of the staff. This is a great motivation for us, see you again, Mr. Morgan! Sincerely, Rahmat A. Santoso, General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your constructive feedback. We sincerely apologize for the unpleasant experience you had while staying at our hotel. We are very sorry to hear about the smelly room, the noise, and the impractical design of the hotel when accessing the restaurant. We sincerely apologize, but we understand that the unpleasant odor originated from the surrounding area, a problem that is indeed a challenge for us. Every point of feedback you have shared is taken into consideration and our team will immediately follow up on this. Reviews like this help us to continue improving! Thank you very much for your visit and for the care you have shown us. It is an honor for us to have the opportunity to provide a better experience for you, and best wishes for health and happiness to you and your family! Sincerely, Rahmat A. Santoso, General Manager.

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your review. We are delighted to hear that you found our stay comfortable, clean, and relaxing. Best wishes and hope to see you again soon! Best regards, Rahmat A. Santoso, General Manager

Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Thank you for your brief but valuable review. We are delighted that you enjoyed our room and the service provided by our staff. Stay healthy and happy, and see you again! Best regards, Rahmat A. Santoso, General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you so much for your kind words! We are truly grateful and delighted to hear that you enjoyed your stay here during your business trip because our rooms are comfortable and clean. See you again soon! Best regards, Rahmat A. Santoso, General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you for your kind attention! We are honored to be one of your preferred hotels while you were on duty in Ketapang Regency. We are delighted that our rooms could meet your needs for comfort and cleanliness. We look forward to seeing you again on your next visit. Always in good health! Best regards, Rahmat A. Santoso, General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you for staying at Aston Ketapang Hotel! We are delighted to hear your positive comments about the cleanliness of our rooms and the friendliness of our staff. We will continue to strive to maintain these standards! Best regards, Rahmat A. Santoso, General Manager.

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your review! We are delighted to hear that you were satisfied with the room facilities and the affordable price. We look forward to welcoming you back! Best regards, Rahmat A. Santoso, General Manager

Dear Mr. Taupan A. P. Warmest greetings from Aston Ketapang City Hotel! Thank you very much for staying with us and sharing your wonderful experience! We are very pleased and proud to be your first choice for your stay in Ketapang. Your positive impressions regarding our friendly receptionist and staff were truly touching. We are also delighted that you enjoyed the variety of breakfast menus and the room upgrade offer. We are also very grateful for your feedback regarding the telephone connection in your room. We apologize for any inconvenience this may have caused. We will follow up on this suggestion immediately and it is a priority for our engineering team to ensure all equipment is functioning properly. We hope that Mr. Taupan and his family are always healthy and happy. We look forward to your return! Best regards, Rahmat A. Santoso. General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for staying with us! We are delighted to know that you were comfortable and satisfied with our service. Your feedback on the building upgrades is invaluable to us. Thank you for helping us improve. We look forward to welcoming you back again soon. Best regards, Rahmat A. Santoso, General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for staying with us and receiving excellent service from Aston Ketapang Hotel. We are delighted that your accommodation needs were met. We look forward to welcoming you back! Best regards, Rahmat A. Santoso, General Manager

Hello Ms. Rita, Warm greetings from Aston Ketapang City Hotel! Thank you so much for your incredible trust in us! We are honored that Ms. Rita always directs her guests to Aston Ketapang City Hotel. It is a pleasure to hear that your guests are satisfied and thank you for choosing such a comfortable hotel. Our deepest appreciation to Ms. Rita for always providing us with such meaningful support! Warm regards, Rahmat A. Santoso, General Manager

Hi Rita, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your trust and loyalty in staying at Aston Ketapang Hotel! It is our honor that Aston is your top choice in Ketapang and that you have received such good service. We are pleased to know that our breakfast is to your liking and our room service has made your stay even more comfortable. We will always strive to provide the best! Stay healthy, Rita! Warm regards, Rahmat A. Santoso. General Manager

Dear Mr. Triatmanto, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your trust and positive impression. We are pleased and honored to be your first choice in Ketapang. We hope we can always provide the best experience for you. See you again soon! Best regards, Rahmat A. Santoso, General Manager