Dear Verified Traveler, Thank you for your review and feedback regarding Aston Ketapang Hotel. We are delighted that you chose Aston Ketapang as your recommended choice for your stay in Ketapang. We hope to continue maintaining the quality of service and comfort you experienced. We look forward to seeing you again at Aston Ketapang! Sincerely, Rahmat A. Santoso, General Manager

Dear Mr. Eko, We apologize for the inconvenience you experienced in rooms 708 and 701, particularly the air conditioning not being sufficiently cool, which made your rest uncomfortable. We also apologize for the staff's response to your complaint. This complaint should have been investigated, not simply stated as normal. We will forward this feedback to the relevant team for further action. Thank you for sharing your experience with us. We hope to improve and provide a better guest experience in the future. Sincerely, Rahmat A. Santoso, General Manager

Dear Mr. Akwee W., From Aston Ketapang City Hotel, Thank you very much for your wonderful compliments. We are delighted to know that the friendliness of our reception staff, the cleanliness of our rooms, and the attentiveness of our parking team provided you with the utmost comfort during your stay. Your compliments are a great encouragement to our entire team to continue improving. We sincerely hope to welcome you again. We wish you and your family good health and prosperity! Sincerely, Rahmat A. Santoso, General Manager

Dear Valued Guest, Aston Ketapang City Hotel would like to express our gratitude for your concern and valuable feedback. We are delighted to hear that your overall stay was positive. Your feedback regarding the WiFi connectivity has been immediately forwarded to our IT team for future improvements and network stability. We look forward to your return and wish you and your family good health and happiness! Sincerely, Rahmat A. Santoso, General Manager

Dear Valued Guest, Thank you for sharing your experience staying at Aston Ketapang. We are delighted to hear that our service left a positive impression on you during your visit. Thank you for choosing Aston Ketapang, and we look forward to welcoming you back on your next visit. Sincerely, Rahmat A. Santoso, General Manager

Dear Mr. William A., Thank you for sharing your experience staying at Aston Ketapang. We are delighted to hear that Aston Ketapang was one of the best hotels in your opinion during your stay in Ketapang. Thank you for choosing us as your accommodation. We hope to have the opportunity to serve you again on your next visit. Sincerely, Rahmat A. Santoso, General Manager

Dear Valued Guest, We apologize for the inconvenience you experienced during your stay at Aston Ketapang Hotel. The dirty bed linens and excessively cold air conditioning undoubtedly disrupted your comfort in the room. We understand that cleanliness and comfort are paramount, especially for rest after a long journey. Thank you for informing us. We will follow up on this matter with the relevant team to ensure that such an incident does not happen again. Sincerely, Rahmat A. Santoso, General Manager

Dear Mr. Renee, Warm greetings from Aston Ketapang City Hotel. Thank you for your interest. We are delighted to know that our cleanliness and excellent location met your activity needs during your stay. We look forward to welcoming you on your next visit. We wish you and your family good health and happiness! Sincerely, Rahmat A. Santoso, General Manager

Dear Madam M*a, Aston Ketapang City Hotel would like to express our deepest gratitude for your family's outstanding loyalty and for giving Aston Ketapang City Hotel a perfect rating. We are delighted to know that the comfort of our rooms and the deliciousness of our restaurant's menu always satisfy your beloved husband and children. With our utmost respect, we apologize for the drainage issue you experienced in the bathroom. Our engineering team is working to resolve the issue immediately and will conduct thorough inspections periodically. We are always ready to welcome you and your family back with the best service you desire. We wish you good health always! Sincerely, Rahmat A. Santoso General Manager A message from the Aston Ketapang family! Rahmat A. Santoso General Manager

Dear Diana N., Thank you for taking the time to share your feedback. We are deeply saddened to learn of the incident your son/daughter experienced in the parking lot. We understand your concerns, especially considering that the incident resulted in injuries that are still present today. For this matter, we sincerely apologize and will take this issue seriously so that on-site management and follow-up can be carried out more quickly and efficiently. We also appreciate your feedback regarding the changes to the menu and food replenishment process during breakfast, which we have taken into consideration for future improvements. Thank you for your valuable feedback. We hope to have the opportunity to provide you with a better experience on your next visit. Sincerely, Rahmat A. Santoso, General Manager

Thank you so much for your review and trust. We are delighted to know that Aston remains your top choice for your vacation. Thank you for your continued patronage, and we hope to provide you with a memorable experience every time you visit Ketapang. We look forward to seeing you again in the future. Sincerely,

Dear Ms. Wahdina, Warm regards from Aston Ketapang City Hotel! Thank you so much for your perfect score and inspiring review. We are delighted to hear that you enjoyed the spacious rooms, excellent amenities, and superb central location. We look forward to welcoming you back to Aston Ketapang City Hotel anytime! Sincerely, Rahmat A. Santoso, General Manager

Dear Mr./Ms. M*i, Sincerely yours, Aston Ketapang City Hotel. Thank you very much for your interest and for giving us the highest rating and positive review. We will continue to strive to provide a clean and well-maintained room environment for all our valued guests like you. We hope to welcome you back again. Please take care of your health! Sincerely, Rahmat A. Santoso, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We apologize for the inconvenience caused by the water supply disruption during your stay. We understand this situation must have been difficult, especially when traveling with young children who require a constant water supply. We are sorry that the problem wasn't resolved quickly, requiring you to make repeated requests. We have taken your feedback seriously to improve our response and management in similar situations in the future. We apologize again for this unpleasant experience. We hope to have the opportunity to provide you with better accommodations in the future. Sincerely, Rahmat A. Santoso, General Manager

Dear Madam Mya N., It is with great pleasure that we extend your warmest invitation from Aston Ketapang City Hotel. Your kind words have been deeply appreciated and have brought joy to our entire team. We are grateful and proud to know that your beloved son feels so comfortable at Aston Ketapang that he considers it his home. Thank you for your unwavering loyalty, and we sincerely hope to welcome you back to your favorite room once again! Sincerely, Rahmat A. Santoso, General Manager

Dear Mr./Ms. S*i, Aston Ketapang City Hotel extends a warm welcome! We sincerely appreciate your excellent review and for sharing your experience with us. Your satisfaction with your stay, the friendliness of our staff, and the cleanliness of your room and bathroom are a great encouragement to us in maintaining our highest standards. We hope to welcome you again on your next visit! Sincerely, Rahmat A. Santoso, General Manager

Dear Mr./Ms. A*s, Sincerely yours, Aston Ketapang City Hotel! Thank you so much for your trust and the wonderful value you place on Aston Ketapang. Your sincere recommendation to other travelers is a sign of care that we greatly respect and appreciate. We look forward to welcoming you and your family back on your next trip to Ketapang. Sincerely, Rahmat A. Santoso, General Manager

Dear Mr. Wynn S., This is Quettavan Aston Hotel. We are deeply grateful for your continued trust and support, and for consistently choosing Quettavan Aston Hotel as your preferred choice. Your continued patronage is a great honor and a great encouragement to all our staff. We look forward to welcoming you again. We wish you good health and success. Sincerely, Rahmat A. Santoso, General Manager, Quettavan Aston Hotel

Dear Mr./Ms. A*I, Sincerely yours, Aston Ketapang City Hotel. Thank you so much for your wonderful review and high rating. We appreciate that our friendly staff, clean rooms, and easy access to delicious restaurants around the hotel made your stay even more memorable. We hope to see you again on your next visit! Sincerely yours, Rahmat A. Santoso, General Manager, Aston Ketapang City Hotel

Dear Mr. Dien W., Aston Ketapang City Hotel would like to express our gratitude for your excellent review and rating, which greatly supported your business trip. We are pleased that our strategic location facilitated your work and that you found our services to be of the highest quality. We wish you continued success in your career and look forward to welcoming you back again. Sincerely, Rahmat A. Santoso, General Manager, Aston Ketapang City Hotel