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Traveler Reviews Cemara Hotel
Number of reviews per page
20
20
40
40
Customer reviews
Maulandiki
5.5
/10
Reviewed 70 week(s) ago
The hotel needs to refurbish totally … the furnitures are old. I cannot sleep comfortably. The breakfast (sahur) is soo poor. It was ready at 03:00 when I ate all the foods are cold 😢.
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S***o
Business
5.9
/10
Reviewed 72 week(s) ago
There was no water heater in the room, no tissues, the cleaning service didn't clean the room even though we stayed for 2 nights.
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RA
Radisti A. P.
9.7
/10
Reviewed 73 week(s) ago
My booking was upgraded to a bigger room. The hotel is strategically located at the center of Jakarta. Overall, a pleasant stay and really worth the money.
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M***n
Transit
8.5
/10
Reviewed 75 week(s) ago
Standard, tidak ada air panas.
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UY
Ulfa Y. Y.
9.7
/10
Reviewed 75 week(s) ago
Staff hotel ramah, dan hotel nya gampang untuk cari makan.
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DI
Daff I.
8.5
/10
Reviewed 76 week(s) ago
Fix a AC please, overall is good.
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nf
noviyanah f.
8.5
/10
Reviewed 77 week(s) ago
Di sini bagus semua bersih ada karpet ada sabun dan shampo, handuk 2, tapi air minum di dispenser. Hotelnya dekat st. Gondangdia
1 people find it helpful
VP
Vincensius P. H. S.
8.5
/10
Reviewed 77 week(s) ago
Hotelnya cukup nyaman, dengan harga murah sudah dapat fasilitas bathtub tapi sayang Air panasnya ga fungsi.
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Sk
Sugeng k.
6.4
/10
Reviewed 80 week(s) ago
TV kamar rusak, kran kamar mandi rusak, kamar bau asap rokok, air mineral hanya tersedia bersama di luar kamar.
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OK
Okny K.
8.5
/10
Reviewed 81 week(s) ago
Saya boking d'cemara hotel dan waktu itu sedang ada renovasi maka saya d'pindah d'grand cemara hotel yang ada kolam renang'a. Untuk kamar dan pelayanan cukup memuaskan. Trimakasih
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Edy Arianto
5.4
/10
Reviewed 82 week(s) ago
Air di kamar mandi ada cacing kecil-kecilnya yang kalau dikamera susah keliatan tapi aslinya ada. Saya sadarnya setelah anak saya mandi, anak saya jadi trauma dan ga mau mandi lagi. Merinding.
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Accommodation's Reply
18 Jan 2024
Dear Mr. Edy Arianto, Warm greetings from Grand Cemara Hotel, Thank you for providing comments regarding your experience staying at Grand Cemara Hotel. We apologize for our shortcomings in the services provided. We really hope that you can give the opportunity to return and enjoy better service on your next visit to the Grand Cemara Hotel. Sincerely, Grand Cemara Hotel Management.
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Jeffry K.
9.1
/10
Reviewed 83 week(s) ago
Kamar luas dan bersih. Lokasi strategis. Hanya saja ACnya perlu diperbaiki karena kurang dingin.
2 people find it helpful
iw
indra w.
8.7
/10
Reviewed 83 week(s) ago
Proses check in lumayan lama, kamar mandi ngga ada air panas nya? Pft.
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Accommodation's Reply
11 Jan 2024
Dear Mr. Indra, Warm greetings from Grand Cemara Hotel, Thank you for providing comments regarding your experience staying at Grand Cemara Hotel. We apologize for our shortcomings in the services provided. We really hope that you can give the opportunity to return and enjoy better service on your next visit to the Grand Cemara Hotel. Sincerely, Grand Cemara Hotel Management.
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aiman S.
9.3
/10
Reviewed 83 week(s) ago
Pelayanannya ramah & memuaskan. Hanya saja fasilitas seperti AC nya kurang dingin, bahkan cenderung panas. Untuk breakfast nya lumayan enak. Worth it untuk harga segini.
2 people find it helpful
RO
Redy O.
4.8
/10
Reviewed 83 week(s) ago
1. Niatnya happy tapi kecewa nginapnya. Mana bawa baby kecil lagi. 2. General AC dari lobby sampai lantai 6 semua mati, jadi gerah kebayang kan gerahnya kayak apa. 3. Dapat kamar di lantai 4, sejam kemudian AC nya bocor lalu minta pindah. 4. Pindah kamar ke lantai 6, setelah itu kunci akses ke kamar rusak. Jadi setiap habis keluar harus minta dibukain secara manual. 5. Kalau memang sudah ga layak operasional ya tinggal tutup saja atau di renovasi dulu kayak. 6. Breakfast ga enak. Ayamnya banyak minyak, nasi goreng ga ada rasa. 7. Ranjang ukuran 160 x 200 itu kecil. Harusnya 180 x 200 untuk ukuran queen. 8. Seprei kotor. 9. Ga akan lagi kesini. Kapok.
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1 people find it helpful
Accommodation's Reply
23 Jan 2024
Dear Mr. Ready Okles. Warm greetings from Cemara Hotel, Thank you for providing comments regarding your experience staying at Cemara Hotel. We apologize for our shortcomings in the services provided. We really hope that you can give the opportunity to return and enjoy better service on your next visit to the Grand Cemara Hotel. Sincerely, Grand Cemara Hotel Management.
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m
mahdarianata
9.7
/10
Reviewed 83 week(s) ago
Staff semuanya ramah dan sangat membantu. Lokasi strategis. Kamar nyaman.
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Accommodation's Reply
23 Jan 2024
Dear Mr. Mahdarianata, Warm greetings from Grand Cemara Hotel, Thank you for providing comments regarding your experience staying at Grand Cemara Hotel. We are happy to know you enjoyed your stay and the service provided by our concierge. We really hope that we can welcome you back and enjoy better service on your next visit to the Grand Cemara Hotel. Sincerely, Grand Cemara Hotel Management.
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m
mahdarianata
9.7
/10
Reviewed 83 week(s) ago
Staff ramah sangat membantu. Lokasi strategis.
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D
Diana
6.0
/10
Reviewed 86 week(s) ago
The towels were smelly and dirty, the room was dark.
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CR
CJ Renyaan M. J.
6.3
/10
Reviewed 86 week(s) ago
The room is good but very hot. The AC is not cold. The staff are friendly but tired of staying here. Moving rooms, the AC was the same, he said it was too loud, then added freon. But it's still hot too. Even though the highest is 17 Celsius. Unpleasant first experience.
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Accommodation's Reply
11 Jan 2024
Dear Mrs, Carolin. Warm greetings from Grand Cemara Hotel, Thank you for providing comments regarding your experience staying at Grand Cemara Hotel. We apologize for our shortcomings in the services provided. We really hope that you can give the opportunity to return and enjoy better service on your next visit to the Grand Cemara Hotel. Sincerely, Grand Cemara Hotel Management.
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Arief
5.9
/10
Reviewed 86 week(s) ago
Dirty. Lots of insects on the mattress, lots of cockroaches, couldn't sleep, came home itchy and had bumps. It also smells of cigarettes, damp, poorly maintained. The only good thing is that the location is close to culinary tourism.