8.7
Very Good
From 4,343 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about HARRIS Hotel & Convention Kelapa Gading
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Bedroom (38)
Room Space (37)
Surroundings (35)
Ambiance (34)
Accessibility (33)
Staff Friendliness (33)
Bathroom (32)
Hotel Area (32)
Check-in/out Time (31)
Taste (25)
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Traveler Reviews HARRIS Hotel & Convention Kelapa Gading

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40
Customer reviews
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 day(s) ago
My husband enjoyed his 5 days staycation; his fave second-home, all good.
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H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The food is really delicious, inside the MKG mall it's also really delicious.
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Accommodation's Reply
30 Jul 2025
Dear Valued Guest, Thank you for sharing your delightful feedback following your stay at HARRIS Hotel & Conventions Kelapa Gading. We’re glad to hear you enjoyed the delicious food and appreciated our convenient location connected directly to Mall Kelapa Gading. It’s always wonderful to know our guests can relax and enjoy easy access to dining and shopping experiences. We look forward to welcoming you back soon! HARRISly Yours, Francisco Holmes-Brown General Manager
Joko J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Maybe the reception staff should extend the check-out time to avoid long queues. Because those checking out like me have to catch a train immediately.
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Accommodation's Reply
30 Jul 2025
Dear Valued Guest, Thank you for staying with us at HARRIS Hotel & Conventions Kelapa Gading and for sharing your helpful feedback. We truly appreciate your suggestion regarding the check-out process. We understand how important time is, especially when you have a train or flight to catch. Your input has been shared with our Front Office players to explore ways to improve efficiency during peak hours, including possibly adding more staff during check-out times. We hope to welcome you back soon for an even smoother experience. HARRISly Yours, Francisco Holmes-Brown General Manager
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good location, good facilities, and good services.
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for your kind words about HARRIS Hotel & Conventions Kelapa Gading. We're delighted to know you enjoyed our strategic location, complete facilities, and the quality of our services. We look forward to welcoming you back for another pleasant stay. HARRISly Yours, Francisco Holmes-Brown General Manager
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good location, good facilities, good services
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for your positive feedback about HARRIS Hotel & Conventions Kelapa Gading. We're pleased to hear you enjoyed our convenient location, facilities, and services. Your satisfaction is our priority, and we’re glad we could meet your expectations. We hope to welcome you back again soon! HARRISly Yours, Francisco Holmes-Brown General Manager
S***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Nice hotel to stay during visiting North Jakarta areas...
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for choosing to stay at HARRIS Hotel & Conventions Kelapa Gading. We’re glad to know you had a pleasant experience while visiting North Jakarta. Your kind words truly motivate us to keep delivering great service. We look forward to welcoming you again soon! HARRISly Yours, Francisco Holmes-Brown General Manager
M***e
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
the breakfast check system is uncomfortable and needs to be fixed. the first day, 2 breakfasts, 1 first, immediately recorded 2. even though it has been confirmed to the officer that the other 1 is a bit late. so I have to go back to the restaurant in the middle of the agenda to confirm. the second day is safe, the third day wants to have breakfast for two, questionable because in the data there is only 1. even though there is no option to buy a room with only 1 breakfast
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Accommodation's Reply
30 Jun 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during the breakfast check process. Your feedback is very important, and we understand how such issues can affect the comfort and flow of your stay. We have shared your comments with our relevant players to ensure better coordination and clarity in our breakfast verification procedures. Please rest assured that we are reviewing the process to prevent similar situations in the future and to ensure a smoother experience for all our guests. We appreciate your understanding and hope to welcome you back soon to HARRIS Hotel & Conventions Kelapa Gading with an improved and seamless service. HARRISly Yours, Francisco Holmes-Brown General Manager
Andyka S. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Check-in was very fast, clean area, integrated with Kelapa Gading Mall, facilities are ok, gym and swimming pool are ok.
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Valued Guest, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed a quick check-in, found the area clean, and appreciated the convenience of being connected to Mall Kelapa Gading. It’s also great to know that you were satisfied with our facilities, including the gym and swimming pool. We look forward to welcoming you back soon to HARRIS Hotel & Conventions Kelapa Gading for another pleasant stay. HARRISly Yours, Francisco Holmes-Brown General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
This hotel is really cool, it's 10/10. Suitable for those who want to rest. The check-in process is fast, when checking in you get a guava juice welcome drink. Clean room, complete amenities, friendly staff, can request complimentary cake (but must be informed again via WA before checking in) Breakfast is really delicious, rich in taste. Yellow rice and cinnamoll roll are delicious, especially the Padang soto is the best!! The hotel is connected to Summarecon Mall Kelapa Gading (MKG), if you want to shop or find food, you can go directly to the mall. The swimming pool is clean, there is free ice cream and popcorn in the pool area. I was also asked on WA whether there were any problems with the room or not. The downside is that it's a bit difficult to find parking because the parking lot is in the basement and combined with the mall. Another downside is that the room TV doesn't have Netflix, when asked there really isn't any but they said you can watch YouTube, but that has to be set by the hotel staff. Suggestion: There should be Netflix, because the room I booked was rated 1.6 million, it felt lacking if there was no Netflix. So at night I was confused about what to do, usually Netflix. So far the others are really good. Thank you Harris Kelapa Gading, had a great stay!
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3 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Valued Guest, Thank you for your detailed and enthusiastic feedback! We’re thrilled to know that you had such a wonderful stay and rated us 10/10. It's fantastic to hear you enjoyed the smooth check-in, refreshing welcome drink, clean and well-equipped room, as well as the warm and helpful service from our players. We’re especially glad you loved our breakfast selection—your mention of the nasi kuning, cinnamon rolls, and Soto Padang truly warms our hearts! It’s also great to hear you appreciated the fun touches at the pool area, such as the free ice cream and popcorn, and our follow-up via WhatsApp to ensure your comfort. We appreciate your constructive suggestions regarding Netflix and parking. Your input is valuable and will be shared with the relevant departments to enhance the guest experience in the future. We look forward to welcoming you back to HARRIS Hotel & Conventions Kelapa Gading for another memorable and relaxing stay! HARRISly Yours, Francisco Holmes-Brown General Manager
G***v
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Room was very nice and comfortable, for the price very worth it.
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Accommodation's Reply
16 Jun 2025
Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear that you found the room to be very nice and comfortable, and that you felt it offered great value for the price. We look forward to welcoming you back soon to HARRIS Hotel & Conventions Kelapa Gading for another enjoyable and worthwhile stay. HARRISly Yours, Francisco Holmes-Brown General Manager
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Novita P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good. Recommended hotels in Kelapa Gading.
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Valued Guest, Thank you for your positive feedback. We're delighted to know that you consider our hotel a good choice and a recommended place to stay in Kelapa Gading. We look forward to welcoming you back soon to HARRIS Hotel & Conventions Kelapa Gading for another enjoyable experience. HARRISly Yours, Francisco Holmes-Brown General Manager
Nabilla
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The cleanliness of the room is lacking, the housekeeping is too hasty in their work, the proof is that the carpet in the room I stayed in was not vacuumed because there was still dirt and dust.
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Accommodation's Reply
07 Jul 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room. Your comments have been noted and shared with our housekeeping players to ensure more thorough and detailed room cleaning is delivered moving forward. Providing a clean and comfortable environment is our top priority, and we truly regret that we fell short during your stay. We appreciate your input and will use it to improve our service quality. We hope to have the opportunity to welcome you back to HARRIS Hotel & Conventions Kelapa Gading and provide you with a much better experience. HARRISly Yours, Francisco Holmes-Brown General Manager
Nabilla
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Problems during check in. Like being toyed with.
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Accommodation's Reply
02 May 2025
Dear Valued Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during the check-in process. Please know that this is not the level of service we aim to provide, and we take your feedback seriously. We will investigate the matter and take appropriate action to ensure it does not happen again in the future. We truly value your stay with us and hope to have the opportunity to serve you better next time. HARRISly Yours, Francisco Holmes-Brown General Manager
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Friendly hotel staff, clean rooms, location inside the mall.
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Accommodation's Reply
14 Apr 2025
Dear Valued Guest, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our friendly staff, clean rooms, and convenient location inside the mall. We hope to welcome you back for another great stay soon at HARRIS Hotel & Conventions Kelapa Gading. HARRISly Yours, Francisco Holmes-Brown General Manager
T***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
fast check in, good food, good location
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1 people find it helpful
Accommodation's Reply
02 May 2025
Dear Valued Guest, Thank you so much for your kind feedback! We're delighted to hear that your check-in was quick, the food was delicious, and you enjoyed our great location. It was a pleasure to have you stay with us, and we look forward to welcoming you back again soon. HARRISly Yours, Francisco Holmes-Brown General Manager
Karel W.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
The hotel of choice every time the children are on school holidays and returning to their hometown in Jakarta, the children are happy, the wife is happy, I can sleep peacefully.
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Accommodation's Reply
14 Apr 2025
Dear Valued Guest, Thank you so much for your kind feedback! We’re honored to be your hotel of choice every school holiday and trip back to Jakarta. We’re glad to hear that your children are happy, your wife is pleased, and you’re able to rest peacefully — that means the world to us. We look forward to welcoming you and your family again soon! HARRISly Yours, Francisco Holmes-Brown General Manager
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
great...a comfortable place to stay, close to Kelapa Gading Mall, easy to find culinary delights
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you so much for your perfect 10 rating! We're so glad to hear that you found our hotel comfortable and conveniently located near Mall Kelapa Gading with easy access to great culinary spots. Your kind words mean a lot to us! We look forward to welcoming you back for another enjoyable stay. HARRISly Yours, Francisco Holmes-Brown General Manager
Gabrielly Z. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
Harris kelapa gading awesome. We'll be back.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you so much for the awesome feedback! We're thrilled to hear you had a great time at HARRIS Hotel & Conventions Kelapa Gading. Your kind words mean a lot to us, and we can't wait to welcome you back for another amazing stay! See you again soon! HARRISly Yours, Francisco Holmes-Brown General Manager
Arian D. F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
connecting with MKG, clean room and helpful staff
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+4
1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your experience and for rating us a 9.1! We're delighted to hear that you enjoyed your stay with us and found the room clean and our staff helpful. We're also glad the hotel's convenient connection to Summarecon Mall Kelapa Gading made your visit even better. We look forward to welcoming you back on your next trip! HARRISly Yours, Francisco Holmes-Brown General Manager
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Novita P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Good and can be recommended.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you for your positive feedback! We're so happy to hear that you had a good experience with us and that you would recommend our hotel. Your support means a lot, and we truly appreciate your trust. We hope to welcome you back soon for another great stay! HARRISly Yours, Francisco Holmes-Brown General Manager
Number of reviews per page
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