8.7
Very Good
From 4,371 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about HARRIS Hotel & Convention Kelapa Gading
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Room Space (41)
Bedroom (41)
Surroundings (38)
Accessibility (37)
Ambiance (37)
Staff Friendliness (36)
Bathroom (36)
Hotel Area (35)
Check-in/out Time (33)
Soundproof (27)
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Traveler Reviews HARRIS Hotel & Convention Kelapa Gading

Number of reviews per page
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40
Customer reviews
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good location, good facilities, and cleanliness
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Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Thank you for sharing your feedback about your recent stay at HARRIS Hotel & Conventions Kelapa Gading. We’re pleased to know you appreciated our convenient location, well-maintained facilities, and overall cleanliness. We look forward to welcoming you back for another pleasant stay soon. HARRISly Yours, Francisco Holmes-Brown General Manager
M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room was spacious and clean. The bed was very comfortable, and the housekeeping staff did a great job every day. The free Wi-Fi worked well throughout the hotel. Staff were incredibly friendly and helpful. The breakfast buffet had a good variety, with fresh fruits, pastries, and hot dishes. Overall, I had a fantastic stay and would definitely come back. Highly recommended for anyone visiting the area!
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest, Thank you for your wonderful feedback and for choosing HARRIS Hotel & Conventions Kelapa Gading. We’re delighted to know that you enjoyed our spacious and clean rooms, comfortable bed, and the efforts of our housekeeping players. It’s also great to hear that our breakfast variety and friendly service made your stay even more enjoyable. We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay. HARRISly Yours, Francisco Holmes-Brown General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfort room, good food, excellent service.
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest, Thank you for sharing your positive feedback about your stay at HARRIS Hotel & Conventions Kelapa Gading. We’re glad to know you enjoyed the comfort of our rooms, the delicious food, and our excellent service. We look forward to welcoming you back for another enjoyable experience soon. HARRISly Yours, Francisco Holmes-Brown General Manager
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good location, good facilities, and friendly staff.
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest, Thank you for your kind review of HARRIS Hotel & Conventions Kelapa Gading. We’re delighted to know that you enjoyed our convenient location, excellent facilities, and the friendliness of our players. We truly appreciate your support and look forward to welcoming you again for another pleasant stay. HARRISly Yours, Francisco Holmes-Brown General Manager
Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very friendly hotel staff greet guests upon check in, and the location is great with direct access to the mall.
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Valued Guest, Thank you for sharing your experience at HARRIS Hotel & Conventions Kelapa Gading. We are delighted to know that you enjoyed the warm welcome from our players at check-in and appreciated the convenience of our direct access to the mall. We look forward to welcoming you back for another pleasant stay. HARRISly Yours, Francisco Holmes-Brown General Manager
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good location, cleanness, and comfort room with friendly staff
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Accommodation's Reply
01 Sep 2025
Dear Valued Guest, Thank you for sharing your wonderful feedback about HARRIS Hotel & Conventions Kelapa Gading. We are delighted to hear that you enjoyed our strategic location, cleanliness, comfortable room, and the friendliness of our players. We look forward to welcoming you back for another pleasant stay. HARRISly Yours, Francisco Holmes-Brown General Manager
D***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
One of the best menus when it's drizzling
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2 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear Valued Guest, Thank you for for highlighting your favorite menu during the rainy season at HARRIS Hotel & Conventions Kelapa Gading. We are glad to know that our food could bring you warmth and comfort during your stay. We look forward to welcoming you back with more delightful experiences. HARRISly Yours, Francisco Holmes-Brown General Manager
k***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very cool, great
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Accommodation's Reply
01 Sep 2025
Dear Valued Guest, Thank you for your kind words about your stay at HARRIS Hotel & Conventions Kelapa Gading. We are delighted to know that you had a great experience and found it truly wonderful. We look forward to welcoming you back again soon for another enjoyable stay. HARRISly Yours, Francisco Holmes-Brown General Manager
R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Great location, friendly staff, and cleanest room
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for staying at HARRIS Hotel & Conventions Kelapa Gading. We are delighted to know that you enjoyed our great location, friendly players, and clean rooms. We look forward to welcoming you back for another memorable stay. HARRISly Yours, Francisco Holmes-Brown General Manager
daniel t.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Very comfortable and quiet. The service is excellent, and the area is well-maintained. It's connected to a well-equipped mall like Kelapa Gading Mall.
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Accommodation's Reply
15 Aug 2025
Dear Valued Guest, Thank you for sharing your positive experience. We are delighted to know you enjoyed the comfort, tranquility, and cleanliness of our hotel, as well as the convenience of being connected to Mall Kelapa Gading. We look forward to welcoming you back for another enjoyable stay. HARRISly Yours, Francisco Holmes-Brown General Manager
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
My husband enjoyed his 5 days staycation; his fave second-home, all good.
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Accommodation's Reply
11 Aug 2025
Dear Valued Guest, Thank you for sharing such a heartwarming comment about your husband’s recent stay at HARRIS Hotel & Conventions Kelapa Gading. We are delighted to know that he considers our hotel his “second home” and enjoyed a wonderful 5-day staycation. Creating a comfortable and welcoming atmosphere for our guests is always our goal, and your kind words truly encourage our players. We look forward to welcoming him back for another enjoyable stay. HARRISly Yours, Francisco Holmes-Brown General Manager
H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The food is really delicious, inside the MKG mall it's also really delicious.
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Accommodation's Reply
30 Jul 2025
Dear Valued Guest, Thank you for sharing your delightful feedback following your stay at HARRIS Hotel & Conventions Kelapa Gading. We’re glad to hear you enjoyed the delicious food and appreciated our convenient location connected directly to Mall Kelapa Gading. It’s always wonderful to know our guests can relax and enjoy easy access to dining and shopping experiences. We look forward to welcoming you back soon! HARRISly Yours, Francisco Holmes-Brown General Manager
Joko J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Maybe the reception staff should extend the check-out time to avoid long queues. Because those checking out like me have to catch a train immediately.
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Accommodation's Reply
30 Jul 2025
Dear Valued Guest, Thank you for staying with us at HARRIS Hotel & Conventions Kelapa Gading and for sharing your helpful feedback. We truly appreciate your suggestion regarding the check-out process. We understand how important time is, especially when you have a train or flight to catch. Your input has been shared with our Front Office players to explore ways to improve efficiency during peak hours, including possibly adding more staff during check-out times. We hope to welcome you back soon for an even smoother experience. HARRISly Yours, Francisco Holmes-Brown General Manager
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good location, good facilities, and good services.
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for your kind words about HARRIS Hotel & Conventions Kelapa Gading. We're delighted to know you enjoyed our strategic location, complete facilities, and the quality of our services. We look forward to welcoming you back for another pleasant stay. HARRISly Yours, Francisco Holmes-Brown General Manager
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good location, good facilities, good services
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for your positive feedback about HARRIS Hotel & Conventions Kelapa Gading. We're pleased to hear you enjoyed our convenient location, facilities, and services. Your satisfaction is our priority, and we’re glad we could meet your expectations. We hope to welcome you back again soon! HARRISly Yours, Francisco Holmes-Brown General Manager
S***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Nice hotel to stay during visiting North Jakarta areas...
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for choosing to stay at HARRIS Hotel & Conventions Kelapa Gading. We’re glad to know you had a pleasant experience while visiting North Jakarta. Your kind words truly motivate us to keep delivering great service. We look forward to welcoming you again soon! HARRISly Yours, Francisco Holmes-Brown General Manager
M***e
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 16 week(s) ago
the breakfast check system is uncomfortable and needs to be fixed. the first day, 2 breakfasts, 1 first, immediately recorded 2. even though it has been confirmed to the officer that the other 1 is a bit late. so I have to go back to the restaurant in the middle of the agenda to confirm. the second day is safe, the third day wants to have breakfast for two, questionable because in the data there is only 1. even though there is no option to buy a room with only 1 breakfast
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Accommodation's Reply
30 Jun 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during the breakfast check process. Your feedback is very important, and we understand how such issues can affect the comfort and flow of your stay. We have shared your comments with our relevant players to ensure better coordination and clarity in our breakfast verification procedures. Please rest assured that we are reviewing the process to prevent similar situations in the future and to ensure a smoother experience for all our guests. We appreciate your understanding and hope to welcome you back soon to HARRIS Hotel & Conventions Kelapa Gading with an improved and seamless service. HARRISly Yours, Francisco Holmes-Brown General Manager
Andyka S. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Check-in was very fast, clean area, integrated with Kelapa Gading Mall, facilities are ok, gym and swimming pool are ok.
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Accommodation's Reply
16 Jun 2025
Dear Valued Guest, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed a quick check-in, found the area clean, and appreciated the convenience of being connected to Mall Kelapa Gading. It’s also great to know that you were satisfied with our facilities, including the gym and swimming pool. We look forward to welcoming you back soon to HARRIS Hotel & Conventions Kelapa Gading for another pleasant stay. HARRISly Yours, Francisco Holmes-Brown General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
This hotel is really cool, it's 10/10. Suitable for those who want to rest. The check-in process is fast, when checking in you get a guava juice welcome drink. Clean room, complete amenities, friendly staff, can request complimentary cake (but must be informed again via WA before checking in) Breakfast is really delicious, rich in taste. Yellow rice and cinnamoll roll are delicious, especially the Padang soto is the best!! The hotel is connected to Summarecon Mall Kelapa Gading (MKG), if you want to shop or find food, you can go directly to the mall. The swimming pool is clean, there is free ice cream and popcorn in the pool area. I was also asked on WA whether there were any problems with the room or not. The downside is that it's a bit difficult to find parking because the parking lot is in the basement and combined with the mall. Another downside is that the room TV doesn't have Netflix, when asked there really isn't any but they said you can watch YouTube, but that has to be set by the hotel staff. Suggestion: There should be Netflix, because the room I booked was rated 1.6 million, it felt lacking if there was no Netflix. So at night I was confused about what to do, usually Netflix. So far the others are really good. Thank you Harris Kelapa Gading, had a great stay!
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3 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Valued Guest, Thank you for your detailed and enthusiastic feedback! We’re thrilled to know that you had such a wonderful stay and rated us 10/10. It's fantastic to hear you enjoyed the smooth check-in, refreshing welcome drink, clean and well-equipped room, as well as the warm and helpful service from our players. We’re especially glad you loved our breakfast selection—your mention of the nasi kuning, cinnamon rolls, and Soto Padang truly warms our hearts! It’s also great to hear you appreciated the fun touches at the pool area, such as the free ice cream and popcorn, and our follow-up via WhatsApp to ensure your comfort. We appreciate your constructive suggestions regarding Netflix and parking. Your input is valuable and will be shared with the relevant departments to enhance the guest experience in the future. We look forward to welcoming you back to HARRIS Hotel & Conventions Kelapa Gading for another memorable and relaxing stay! HARRISly Yours, Francisco Holmes-Brown General Manager
G***v
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Room was very nice and comfortable, for the price very worth it.
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Accommodation's Reply
16 Jun 2025
Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear that you found the room to be very nice and comfortable, and that you felt it offered great value for the price. We look forward to welcoming you back soon to HARRIS Hotel & Conventions Kelapa Gading for another enjoyable and worthwhile stay. HARRISly Yours, Francisco Holmes-Brown General Manager
Number of reviews per page
20
40