My son really enjoyed staying here.

It was very impressive, with lots of photo spots, and a hotel with a European royal feel. I was very satisfied.

Overall, this hotel is a good place to stay. The décor stands out with its colonial/Victorian-inspired style, and although some of the building materials feel rather inexpensive, the hotel still manages to create an interior and exterior atmosphere that feels distinct from most other hotels around Lembang. The thing I disliked the most was the bathroom setup. There was no water hose at shower, which made it quite inconvenient for me to perform wudu, so I had to use the sink instead. Other than that, I don’t really have major complaints, except that the food simply didn’t suit my taste and some spot in a corner of bedroom is quite dusty.

It was a pleasure to stay here with such excellent facilities, service, and hospitality. Thank you, GH Universal Hotel, for being a part of our family's happiness.🥰

I really enjoy staycation at GH Universal Hotel. Wish I will come back again.

Comfortable, calm, the night atmosphere is serene...

sdh 2x staycation di gh universal

An absolutely wonderful hotel. The restaurant also serves delicious food. Perfect for a family or couple vacation.

My stay here was very comfortable, pleasant, and clean. The only thing I didn't like was the bathroom drain was a bit clogged, causing water to pool and take a long time to drain. Overall, I liked the room and the room was clean. However, if possible, there's an elevator to get down to the pool, so taking older children up and down won't be difficult if you have to climb stairs to get to the pool area.

The staff is very friendly and responsive, very clean and always smells good. The breakfast is very complete, delicious and tasty, there is afternoon tea and small snacks too. The pool is comfortable for children to swim/play in the water, never disappoints if you request a birthday surprise. The best GH Universal Hotel is the most comfortable and there is always a reason to come back here ❤️

The hotel staff was friendly. Check-in was easy. There was a gecko in my room, so at 12:30 a.m., I asked the hotel staff to check it out, and they came right away. It was incredibly helpful. The breakfast was also delicious. Thank you 🙏

Recommended for staycation......... All the staff are friendly and very helpful

Beautiful view, like in a royal hotel

All makes you want to come back again

The hotel rooms need renovation, they're outdated. The taste and quality of the breakfast food need improvement.

I had a great experience here! Can't wait to come back soon! Keep up the good work

Very nice view, spacious room, strategic location, close to everywhere.

Best! Thank you GH Universal for the facilities. It was a pleasure to spend the night here.

A hotel that manages to boast without being intimidating to first-time visitors. The staff are all friendly, and the rooms smell wonderful. The royal-style music adds to the ambiance. A must-try!

It's European vibes, polite staff, best service.