There is no doubt that the 5 star class is indeed a must.

Staying with family at this hotel provides a memorable experience. The serene atmosphere, professional service, impeccable cleanliness, and every detail contribute to a comfortable stay. It's definitely worth a return visit.

So far, the hotel is very good, like a European royal style. The inside of the hotel is a bit classic, a bit scary hehehe... The breakfast food is really delicious, the pool water is cold, the staff are friendly, that's all.

A very comfortable and quiet hotel. The service was excellent. However, it was a shame to see the bathroom and shower room by the pool. They smelled strongly of urine, and there were no cleaning staff. The smell in the restrooms was especially disappointing, especially considering the hotel's comfort.

There are not enough chairs at the swimming pool.

I stayed here 10 years ago, and now I'm staying again. Nothing has changed: the staff are consistently friendly, the room amenities are excellent, the kids' activities are fun, and the variety and taste of the food remain unmatched.

Thank you for the surprise from GH Universal Bandung. To be honest, we've stayed at this hotel several years ago. One of the reasons we returned to GH Universal was because of the fond memories, including the time we left our pets at the adjacent hotel. However, this time we were very disappointed with our breakfast experience. The restaurant refused to let our nanny accompany our two children, aged 4 and 5.5. We were also asked to pay for breakfast for the children. What we regret most is the way the situation was communicated. The restaurant staff allowed our two children into the breakfast area, but asked our nanny to stay outside, saying, "If I let you in, how will I know if you're eating?" We found these words and actions highly unprofessional. It's completely inappropriate to allow young children to be in a restaurant area unaccompanied. The safety and comfort of children should be a priority, especially when their caregivers are not allowed in. We wouldn't have a problem with a breakfast fee policy. However, the way it was communicated and handled was very disappointing and doesn't reflect the standard of service of a star-rated hotel. We hope this incident will be brought to your attention and reviewed so that other guests do not experience the same thing in the future. Thank you.

The room on the second floor had no barrier from the outside, people came and went, so at night in front of the bathroom people used to hang out, which made us uncomfortable, afraid to be seen from outside because the glass door had no curtain, even though we needed to use the bathroom. The restaurant was dirty with a less varied menu, the swimming pool had cockroaches. Fortunately, all the staff were friendly and helpful. Thank you for the cake compliment for our child. Thank you GH, hopefully in the future the facilities will be even better.

Unique experience, great location.

The food is varied and the staff is friendly. They told us what was available at breakfast. It was delicious. The hotel wasn't too crowded, but we had a problem with the hot water, which was quickly fixed. I'll stay again soon.

I was very satisfied staying at GH Universal. My family and I were very happy and it was the best experience. All the service crew were perfect. There are no other words to express my satisfaction and will definitely return. Always be successful at GH Universal.

It's just that the bathroom shower is small.

Check-in didn't take long, the bed and pillows were soft, the breakfast menu was extensive and delicious 😁

The room smelled a bit musty, and there were some bugs and ants on the mattress.

Everything is cool, the hotel's aesthetics, the staff are friendly.

Coming all the way from Cibubur for a one-night staycation here was totally worth it! Yesterday's staycation (May 14-15) was to celebrate our wedding anniversary. There's no need to ask about the building, it's that beautiful, it has the feel of an English royal castle, doesn't it? Especially at night, it's so beautiful for photos. The room was nice, clean, comfortable, the AC was perfect, the bathroom was spacious and had hot water. The facilities were really good! That night we had a romantic dinner at Belle Vue restaurant, we had booked it a week ago and the food was the BEST!! The food at a five-star hotel restaurant must be delicious, right? (they are based on Italian food). It's also suitable for families because there is a children's play area and a children's pool.

Great, thank you for your choice of hotel.

The food is varied and there are lots of games for kids.

My son really enjoyed staying here.

It was very impressive, with lots of photo spots, and a hotel with a European royal feel. I was very satisfied.