Overall Ratings & Reviews AC Hotel by Marriott Kuantan

Very comfortable 😁 I will come again to this hotel. I had the same experience with this hotel in Penang.

Overall is satisfied, only the breakfast menu needs to improve to make extra option/choice.

Strategic location. The best part is all staffs was so nice & helpful. My check in & check out was very smooth. The hotel even allowed for early check in. Keep it up ac hotel. 👍.

Gunakan bahasa kebangsaan semasa urusan, bukan english. Bilik sempit tidak sesuai dengan keluarga. Sejadah soalat tiada. Paking berbayar, bagitahu pelanggan yang paking percuma untuk pelanggan.

Great accommodations, good food and facilities. The hotel is clean and the employees are friendly. Great experience staying there.

This hotel was awesome. Will stay again.

Had a pleasant stay at the hotel, friendly staff. However, you still can hear people walking or running outside of your room.

Excellent and had a good 1 night stay with family. Newly refurbished premier room.

Great accommodation & nice hotel treat ❤️

Smooth check-in. Nice room, smells good. Would definitely choose this hotel again in future.

The hotel used to be under Vistana before Covid and I remembered it was already quite a decent hotel in Kuantan. Rooms are sized well but the shower area was a bit of a tight fit. While there was a food court across from the canal next door, the lack of a footpath to get there made walking on the road dangerous while getting to it. Overall it was a decent place to stay for the night.

I arrived at 3.30 and the receptionist said the room was still being checked, the check-in process was very slow. And entered the room. Room very noisy. Then I went down to the receptionist counter and asked very noisy. The receptionist only said "our hotel is currently undergoing renovations on the 4th floor" and that's all. Without giving any solution! Then I myself went to the 4th floor and told the workers to knock on the item slowly because it disturbed guests who wanted to rest after a long trip. I am very disappointed with the receptionist who just said that and didn't provide any solution! This is the first and last time I check in this hotel.

4Star hotel near to Teluk cempedak. Has swimming pool. Free car park. Room is clean and comfortable.

1- I was blamed by reception for ordering a room with two single beds where my confirmation clearly stated that I ordered a single big bed. Not a good start. 2- I did hear noises on the room ceiling that can only be explained by the presence of rats or mice on the ceiling. 3- reception stated manager was to contact me back on my complaint on the mice/rat issue. I am still waiting for that. 4- parking for inhouse guests was free. Upon asking, reception did not clarify how to do and consequential 8 RM was deducted from my Touch and Go card. Upon check out it to took over half an hour to get this corrected. Very unprofessional in more than one way. All in all very very disappointed in this hotel. I spend plenty time in hotels for business. This is the first time ever I leave a comment, because of how bad this experience was. Never AC hotel for me again.

The room is a little small. Breakfast meets all tastes with a variety of Kampung and western food. A little disappointed with the Check-in.

Room is clean and comfortable. Strategic location with plenty of restaurant nearby (about 5-10 minutes drive).

The room booking with breakfast but they said it without breakfast. Very unsatified.

The hotel cleanliness is pretty satisfying but the hotel breakfast food standard definitely needs loads of improvement. Hotel management should also actively remind guests to put on their mask and gloves when at the buffet line at all times. So many non SOP compliance was observed throughout the service with many people not wearing their mask and talking at the buffet line, potentially spreading the virus. Only after telling the management, they started to enforce the rules for 5 minutes, then it reverted back again. Even swimming pool has restriction on the number of pax, however due to the negligence of the managements lack of supervision.

small room, difficult to perform solat. I bought room including breakfast, I only got 2 pack small portion of nasi lemak and cappuccino. not worth it at all.

Clean and good location to both city center and the beach