Overall Ratings & Reviews Playa Surf CBbC Hotel

I had deal of trouble finding the hotel because you and Google are using the wrong name! It is not hotel player sir Tenerife it is hotel player surf! It is incorrectly shown on Google maps which caused me a great deal of difficulty. And stress. I am 74 years old and do not need to go through that kind of anguish in the evening in a foreign country.

Had a excellent stay with a really good breakfast

Good place the pool was freezing though

Love staying at this hotel, great location, excellent breakfast ( maybe get an extra coffee machine ) lovely swimming pool, great friendly staff x

Great location in front of the ocean with great views. No way to park and unload luggage in front of the hotel and NO signs to the front of the hotel if you are driving up. Decent hotel but some of the furniture is saggy old and faded .

Very clean .lovely sheltered pool area. not too busy. We didn't spend much time at the pool,as there's so much to do locally especially if you enjoy coastal walks. All the staff are really friendly and helpful.

I was very disappointed in my stay here, everything was fine until I got to my room. I was given a not renovated room when I went back downstairs I was told that the double room I booked means it’s not renovated. Where in heck does it say that when I book a double room it means not a renovated room. It doesn’t say anywhere also that renovations were being done to the hotel. You can’t trick customers into believing they are getting a certain room then give them the complete opposite and tell them it’s their fault. There’s no way I would have known the difference between a double room and a superior unless specified on the website. Furthermore I packed my bags and moved to another hotel because there was no more rooms available. I offered to pay the extra 50€ to upgrade my room, but even then I was upset because I was the one who got played. I’m still waiting for my refund since the lady at the counter said she couldn’t do it on the spot. This wouldn’t be a big deal if you tell your customers before hand that certain rooms are not renovated. I attached my room photos and please look at the website for the pictures y’all have posted

We had great stay. From the minute we arrived…the desk staff were very welcoming and friendly…to the minute we left, where the desk staff ordered us a taxi. Our room was on the third floor and was one of the older style. Not a problem…bed make up service and bathroom clean everyday. Impressed by the speed of response to our broken toilet seat…informed in morning was fixed by the time we returned early afternoon. The bed itself was very comfortable but neither my husband or I liked the long shaped pillow. The pool area was lovely, never a problem getting a lounger. Breakfast was great, good and plentiful selection…excellent coffee (Lavazza). We really enjoyed the chilled vibe of the resort and loved the hotel. Thank you, we will definitely be back!

Cucharacchas

Nice clean hotel, relaxed, friendly staff, many dining options around

I’ve stayed at Playa Sur several times and continue to enjoy it - the high wall surrounding the pool shelters it from the high winds for which it is famous in surfing communities and allows sunbathing- the mix of mature guests and young windsurfers works well and the restaurant is superb- brekky best I’ve had in a *** hotel

Hotel tres bien situé, propre et agréable. Cependant aucune animation n'est proposée, personne pour vous servir au bar et difficultés a trouver une place au restaurant pour le petit-déjeuner, ouvert de 7h30 à 10h

sehr nahe zum Meer, sportliche Umgebung, Fluglärm trotz nahe vom Flughafen sehr gering

Sopivan kokoinen, rauhallinen hotelli. Kaikki tarvittava saatavilla. Rauhallinen ja tuuleton, mukava sisäpiha. Hyvät kävely ja pyöräilymahdollisuudet viereisessä luonnonpuistossa.

Renoviertes einfaches Hotel mit tollem Blick und guter Lage. Die Dusche war sehr beengt, aus dem Abfluss roch es stark. Wir waren nur eine Nacht da, länger hätten wir nicht bleiben wollen.

Leider war die Dame am Check in nicht sehr freundlich und zuvorkommend. Essen am Abend sehr gut. Weinangebot passt leider nicht zum sehr guten Essen. Lg Werner

Thank you for your support and the quick response.

Súper vista muy cómodo desayuno delicioso! La playa en frente realmente espectacular !

Strandnähe vom Hotel und kleine Städtchen mit kleiner Promenade und noch nicht ganz so viel Tourismus. Hotel am Rand vom Naturschutzgebiet mit einigen Wander und Spaziermöglichkeiten.

Lovely place to stay overall - Kind and helpful staff. However the hotel has no A/C and very limited parking as the only downsides.