The hotel front desk gentleman was very kind, informational, and professional. The bell boy, on the other hand, seemed completely annoyed to do anything, did not help us treck all of our luggage across cobbled city streets to where our actual hotel room was, and then let us struggle in the building getting our luggage into the tiny elevator and into the room. The room itself was clean and spacious, very modern and eclectic. The shower doesn't drain properly, though. The AC was great- but the fridges were warm. The breakfast was fantastic, as was our check out. I would recommend the hotel find a new luggage attendant because the one they have isn't actually doing anything.