Staff. Rude, condescending and unhelpful. They refused to honour the food credit despite being shown hard copy proof.

loved the hotel

great hotel and friendly team

Great location and nice lobby...and that is about all we can nicely say. One of the hallways had a smell of sewar that lastest for a few days. The bathroom sink seemed like it had been there a while. The rooms get moist when the AC is on, and the carpet has that feeling of being around for a long time. The rooms seemed tired, and of a different generation than the lobby.

Wonderful

All in all a great stay… I was a little freak out and did not sleep as soundly the third night of three…. That night I received a notification from American Express that my account was charged 50% more than contracted… Anyway this Notifacation did not sit well with me. The calls I had to make in the morning, the thought of needing to open a dispute case with AxP in the morning etc. The counter staff in the morning assured me it was just a hold for some reason. This should be clarified before proceeding with charge. Maybe even signed for. Anyway I did not sleep well that night. If that was your intention, The Line succeeded.

Great stay only down side was the hours p6 was open and one day they were closed for a private event

Great location. Had bikes available. Would stay there again!

Awesome location

Everything stood out,clean room,staff ext.,,,

The staff was really nice. The room was nice and clean. The hall smelled like mold.

I guess I just had a little bit higher expectations for a hotel in that price range. It kind of gave the vibes of a hotel that used to be really old and they tried to put some nice touches on it. Like the bathroom for instance. First the knob for the shower kept sliding down so it would get really hot. The ceiling in there looked like something happened to it and someone did a really poor plaster job putting it back up. The room itself wasnt bad. Very basic, but had cute touches. The closet had 2 very tiny cabinets to put clothes in if you were going to do that that were kind of run down looking. A dresser style cabinet under the TV would look nice. I dont know, just very underwhelmed for the price. the downstairs is really nice though.

Clean and pretty property! The pool and upstairs bar are great!

They lost my 2 Amazon packages and were super rude about it after several attempts of me trying to locate them.

Room was ok, clean, but run down, stains on carpets, could use some upgrades

The service was excellent & the valet was outstanding. The beds were comfortable but the hotel definitely geared for the much younger generation. All the lighting was so dim everywhere it was like walking around wearing sunglasses. The bathroom was also very dim & very little space to put toiletries or hang towels.

Great location, walkable, lake front, fabulous pool

Staff was excellent. Rooms however

The staff was good.

Staff, room, and restaurant were great. Wonderful views too.