Nice, comfortable, clean, good for staycation or business.

Very pleasant, excellent service.

I really appreciate the services of this hotel. Excellence. Even though I could not make it to stay at this hotel, but next time I get a chance to visit KL, I will definitely book this hotel again. Thank you.

There are cockroaches in the room, walking on the bed.

I love this hotel. Few steps to the mall and the hotel itself is so clean.

I was hoping for an earlier check-in, or at least on time, as per the standard 3:00 PM check-in time, but it ended up being almost 4:00 PM. This hotel has terrible time management! I'll never stay here again.

Check-in was supposed to be at 15.00, the problem was that we could only check-in at almost 16.00.

I have a great stay at the Westin Kuala Lumpur, the price for the room is very worth it and also very accessible to Pavilion and TRX Mall. The only thing that I don’t really like is the check-in staff. I ordered 2 rooms and have requested both of the rooms to be connecting rooms or at least nearby, but when I want to check in, the first staff that I approached said that there are no 2 rooms nearby that is available and both of my rooms are on different floors, so I waited for a while again and then asked another staff to check me in and then the other staff said that I can get both rooms nearby, so I wonder if the first staff [was] too lazy to check the available rooms or not. And then the check-in process took too long but after that it’s all good 👍.

The rooms are spacious, clean, and fragrant. The location is very strategic, right in front of Pavilion Mall. The food is varied and delicious.

All the hotel staff were very friendly and kind. The facilities were complete. We enjoyed our stay at the Westin.

Very comfortable. Will come back again 🙂.

I had a pleasant stay here. The room were spacious. The front desk allow us to check in early.

When the hotel is under Marriot Bonvoy, of course the service is the best service ever. The foods especially, very delicious. Helpful very friendly and helpful. Location convenience for shopping. Lastly, the hotel very clean.

Very comfortable and good service.

It was a fair stay, up to standard cleanliness and professional staff. Just that buffet spread breakfast is not much options very basic.

Comfy bed and clean room. Great location

Modren hotel rooms with city views are very pleasant waiters who are all friendly.

They gave me high floor as I requested so. Services are amazing. Would love to go back someday

very good location is near to every shopping mall. love to stay.

My experience at this Westin hotel was pleasant, the location is really in the center of the crowd, the swimming pool is nice, the cleanliness is also okay.