8.7
Very Good
From 525 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

8.8

Service and Facilites

8.8

People often mention about Sunway Hotel Seberang Jaya
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Accessibility (5)
Staff Friendliness (4)
Distance to City Center (3)
Surroundings (3)
Family Friendly (3)
Wifi (3)
Check-in/out Time (3)
Room Space (3)
Bathroom (3)
Hotel Area (3)
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Traveler Reviews Sunway Hotel Seberang Jaya

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40
Customer reviews
Z***l
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel's location is very close, even adjacent to Sunway Medical Center. Behind the hotel, there's a delicious Nasi Kandar and Basmati restaurant with very reasonable prices. A little further back, there's a fairly well-stocked mall. Overall, the hotel's service and facilities are excellent. Recommended.
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Accommodation's Reply
25 Aug 2025
Greetings. We at Sunway Hotel Seberang Jaya are very pleased that you are satisfied with the service provided, and that you found the hotel's location strategic. Please introduce us to your friends and family, we look forward to your future visits. Thank you for making us your favorite hotel in Penang. Sincerely, The Management
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Z***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Comfort and good location as business travel
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Accommodation's Reply
09 Jul 2025
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that you are satisfied with the hotel's environment and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
e***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
I was skeptical at first because the picture was not very convincing. But I was very happy with my stay there, the staff were very helpful. Price was good, and facilities were very neat and clean. They clean everyday. The room was very spacious, we asked for an extra bed and it was worth it. The AC worked very well, Wi-Fi is great, early check in and out still have the best service.
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Accommodation's Reply
21 Apr 2025
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
J***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
Wish this place has a swimming pool
2 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. Thank you for taking the time to share your review. Rest assured, we will continue to maintain and improve our facilities to ensure a pleasant experience for all our guests. We would be grateful if you could recommend us to your friends and family, and we look forward to welcoming you back soon. Thank you. Regards, The Management
K***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 67 week(s) ago
first time check in here. The staff is not friendly when checking in. told to self check in but confused told to do it quickly. when it's wrong to make a tight face. not even a smile. 2 staff during check out are very cheap, smiling and very helpful. but sorry because of that tight face. 1st and last check in here.
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2 people find it helpful
Accommodation's Reply
24 May 2024
Greetings and Prosperity. We at Sunway Hotel Seberang Jaya would like to apologize for the inconvenience and unpleasantness caused by your experience upon arrival. We promise to take appropriate action, including providing training and advice to our team, to improve service standards for a more pleasant guest experience in the future. We believe our service can still satisfy you as a whole. Therefore, we hope that this experience will not leave a lasting negative impression on you and that we will have the opportunity to serve you in the future. We would like to start by thanking you for staying at this hotel again, we appreciate all the support and trust given by you. Thank you. Sincerely, The management
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N***G
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 74 week(s) ago
Stay 1 night here, it's near to sunway carnival mall and train station. Room is spacious and comfortable, I have a good rest here. Towel got a bit yellow stain and pillow case got black stain. E-hailing service / Grab is available during early morning and midnight. 24 hours reception. Quick process for check in and out.
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Mahendaran
icon-origin-TRAVELOKA
10.0
/10
Reviewed 131 week(s) ago
The stay was great. The guards- they were kind and helpful. Front desk counter- the gentlemen I met made it seamless for my check-in. The attendant - guided me for the self check machine and it was done in 5min. The room - very comfortable and kids enjoyrd it. Cafe - breakfast was good and simple. But was slightly dissapointed fhat kids below 8 years don't eat free. Overall had a great stay.
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pannywpn
icon-origin-TRAVELOKA
9.1
/10
Reviewed 132 week(s) ago
Although the hotel outlook like a bit old but inside the facilities still is complete and clean. So stay and sleep is comfortable. The staffs are friendly and able fulfill customer requirements. May request breakfast more varieties option.
1 people find it helpful
Accommodation's Reply
14 Feb 2023
Dear Panny, Greetings from Sunway Hotel Seberang Jaya. We are glad you find the hotel interior, our services and facilities up to your expectations. We hear your suggestion for more breakfast items, please be assured this has been highlighted to the restaurant for improvements. Nevertheless, we would be truly grateful if you may recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Herda I. B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 156 week(s) ago
The room was super clean and comfy. The staff was helpful and friendly.
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Accommodation's Reply
21 Sep 2022
Dear Nor, Greetings from Sunway Hotel Seberang Jaya. We are glad that the conditions of our guest room and services are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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ZUL I. A. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 181 week(s) ago
Rooms are clean and comfortable. Friendly hotel staff. Reasonable price and very worth it.👍🏻
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Accommodation's Reply
11 Apr 2022
Salam Zul, We from Sunway Hotel Seberang Jaya are very pleased that you are satisfied with the condition of the rooms and services provided. Please introduce us to your loved ones, we look forward to your visit in the future. Thank you for choosing us as your favorite accommodation choice in Penang. Sincerely, The management
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Salihah S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 190 week(s) ago
Very satisfied. Helpful and friendly staff. Location is strategic.
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Scha L.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 206 week(s) ago
Hotel not provided toothbrush and comb. You need ask.
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Mahayuddin B. A. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 227 week(s) ago
The hotel located near to all amenities which make it a convenient. The room was exquisite however there is minor hiccup with the piping in the bathroom. The sink clogged out on occasion and was not able to be sorted out by the maintenance team during the stay. Despite all that, the stay was lovely and enjoyed the time at the hotel.
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2 people find it helpful
Accommodation's Reply
23 Apr 2021
Dear Mr Mahayuddin, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our location is up to your needs. Please accept our sincere empathy for the inconvenience experienced especially basin clogged during your stay, rest assured that we view your comments with concern and our Management will look into the matter for further enhancement of our facilities, as our guests' convenience is our top priority. We hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you back with us in the not too distant future. Regards, The Management
Mohd M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 229 week(s) ago
Very comfortable and value for money
1 people find it helpful
Accommodation's Reply
12 Apr 2021
Dear Mr Mohd, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Kanagarajan
icon-origin-TRAVELOKA
9.7
/10
Reviewed 239 week(s) ago
A cosy and nice place to stay. friendly staff at front desk.
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Accommodation's Reply
09 Feb 2021
Dear Krajan, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Norliza S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 241 week(s) ago
Room & bed was good, the only setback was tapau packed breakfast, not worth the price. Should take room only without breakfast
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Accommodation's Reply
12 Jan 2021
Dear Norliza, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. The Management values your feedback on our breakfast and will definitely review from time to time for better guest experience. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
mkft t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 244 week(s) ago
nice and comfortable room. will come again. 1 problem - limited parking lot for customers.
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Accommodation's Reply
05 Jan 2021
Dear Wan, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. Nevertheless, your feedback on our parking space is duly noted, rest assured that we view your constructive comments with concern and our Management will continue to look into the matter for further enhancement of our facilities. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Mimie V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 245 week(s) ago
The hotel is clean, comfortable and close to places to eat.
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1 people find it helpful
Accommodation's Reply
05 Jan 2021
Greetings William, Thanks for your comment. We hope you have a good experience during your stay in our hotel. We always welcome you! From, The management
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Marlini b. a. r.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 252 week(s) ago
Spacious room. Free breakfast. Free mini bar.
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Accommodation's Reply
28 Oct 2020
Greetings Marlini, Thanks for your comment. We hope you have a good experience during your stay in our hotel. We always welcome you! From, The management
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ahmad s. b. i.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 257 week(s) ago
clean and nice hotel.. good and recommended
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Accommodation's Reply
08 Oct 2020
Dear Ahmad Sharae, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
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