7.9
Pleasant
From 16,840 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.8

Meal

8.0

Location

8.3

Service and Facilites

8.0

People often mention about Horison Ultima Bandung
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Staff Friendliness (72)
Bedroom (72)
Ambiance (68)
Distance to City Center (65)
Bathroom (64)
Room Space (62)
Accessibility (59)
Variety (58)
Surroundings (55)
Wifi (52)
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Traveler Reviews Horison Ultima Bandung

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Customer reviews
C***p
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel staff is very friendly, really like the service. Love the refrigerator
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1 people find it helpful
R***a
icon-origin-TRAVELOKA
5.3
/10
Reviewed 1 week(s) ago
The hotel is very legendary... It's okay as long as it functions normally.. Especially the cleanliness of the bathroom is not that great, it needs to be renovated.. even if you don't want to do a major renovation, please pay attention to the condition before guests stay.. The price is quite pricey, you know.. The room carpet is very dusty, the sheets are yellow, the TV is small and doesn't work, the picture is all ants.. Sorry, I won't go there again... I just stayed at a 4-star Horison, but it was like a 2-star..
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1 people find it helpful
N***g
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Including one of the hotels that are quite old, from the sheets to the furniture. The TV is small, but the AC and hot water are functioning normally. The elevator also seems to need maintenance. The pool is large, but it seems to be used for visitors from outside. For food, there are quite a lot of variations and the taste is also okay. Plus point, there is a car wash facility from the hotel. Thank you!
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Dea N. A. M.
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Transit
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8.8
/10
Reviewed 1 week(s) ago
overall its ok. but it seems like Horizon is lacking maintenance and renovation of its assets everywhere. many hotels seem old and shabby
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G***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great, comfortable hotel, spacious, full of comfort and very strategic location.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Always love staying here, but have to book well in advance to get a cheaper rate.
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2 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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Azwir Z.
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is still well maintained and clean... the swimming pool is spacious... the service is satisfactory.
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Accommodation's Reply
03 Jun 2025
Dear Mr. Azwir, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We are very happy to hear that you had a pleasant time at Horison Ultima Bandung. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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Guest
icon-Leisure
Leisure
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8.8
/10
Reviewed 2 week(s) ago
order 2 rooms get different floors, the 4th floor room is ok, the toilet is clean while the 6th floor room looks old, the pillows and sheets are a bit yellow, the blanket is old model like a hospital blanket, the toilet is a bit gloomy with water stains on the walls and walls, the toilet is old model and wobbly, flashes loudly. the furniture also looks old, needs furniture rejuvenation. The service is ok, the staff is friendly, the breakfast menu is varied, the location is strategic
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nn Pujaya
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Prehistoric building, very small shower water, toilet flush is not optimal, must be assisted by hose, fortunately it is cheap and quite clean.
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3 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Mr./Mrs. Pujaya, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We apologize for the incident you experienced regarding the condition of the toilet. We will immediately follow up with the relevant department to ensure that it will not happen again. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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U***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
friendly hotel staff, comfortable and nice rooms
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2 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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U***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
good hotel in bandung very good
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2 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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A Dadi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
It's always a pleasure to stay at Horison, even though it's an old hotel, quality is still a priority, one thing that is always a plus point is that every morning the car is shiny after being washed by the hotel.
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3 people find it helpful
Accommodation's Reply
07 May 2025
Dear Sir, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We are very happy to hear that you had a pleasant time at Horison Ultima Bandung. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
friendly hotel staff... food tastes good, comfortable, luxury hotel
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2 people find it helpful
Accommodation's Reply
07 May 2025
Dear Sir/Madam, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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Alfred T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The last time I stayed here, if I'm not mistaken, was 5 years ago. Now, wow, it's much nicer and more beautiful.
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Accommodation's Reply
07 May 2025
Dear Mr. Alfred, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We are very happy to hear that you had a pleasant time at Horison Ultima Bandung. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
good location, swimming sports facilities are available
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2 people find it helpful
Accommodation's Reply
07 May 2025
Dear Sir/Madam, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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Dede S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Our family's favorite hotel when staying in Bandung is Horison.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr. Dede, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We are very happy to hear that you had a pleasant time at Horison Ultima Bandung. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 10 week(s) ago
The room is very damp, dark, and smells of dust. It is very old and needs renovation. Breakfast is bland and not varied. Gym facilities are very bad, old. I got a deluxe price of 1.5 million for 1 night, it is very, very not worth it. Very disappointing.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We apologize for the incident you experienced regarding the condition of the room and gym. We will immediately follow up with the relevant department to ensure that it will not happen again. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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Aninditha n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Friendly staff and clean room. I've stayed twice and it's still great.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mrs. Aninditha, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We are very happy to hear that you had a pleasant time at Horison Ultima Bandung. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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Dahnial N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The room is quite spacious. The atmosphere is nice and it is close to my family's destination.
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Accommodation's Reply
15 Apr 2025
Dear Mr. Dahnial, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We are very happy to hear that you had a pleasant time at Horison Ultima Bandung. We will continue to improve our services and facilities so that we can continue to provide the best for you. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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P***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.8
/10
Reviewed 10 week(s) ago
We arrived at around 13.50 and saw a long check-in queue, so we had to wait quite a while. Initially we got rooms 819 and 821. Apparently the water in both toilets was brown. The toilet spray in 819 was very strong and could not be adjusted/reduced. The flush toilet in 821 spilled water and flooded the toilet area. Does that mean urine came out too? We immediately asked to move rooms but CS said this problem would be fixed by a technician. Then a technician was brought in and tried to fix the problem. It turned out that it didn't solve the problem. We called CS again and asked to move rooms. Finally after waiting for more than 2½ hours (14.30-17.15) we were able to move rooms at around 17.15 to rooms 620 and 622. Alhamdulillah the toilets in these 2 rooms functioned well and the water was also clear. The toilets were old/old and had patches here and there. The carpets in the rooms should also be vacuumed regularly because they looked dirty. We would definitely reconsider 1000x if we had to stay at this hotel again. This is an old hotel and needs serious maintenance.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, warm greetings from Horison Ultima Bandung. Sincere thanks from Horison Ultima Bandung for your willingness to provide comments regarding your stay with us. We apologize for the incident you experienced regarding the condition of the room. We will immediately follow up with the relevant department to ensure that it will not happen again. It was a pleasant time to be able to serve all your needs while you were here. We look forward to welcoming you back to Horison Ultima Bandung in the future. Best Regards, Ari Purwanto. Resident Manager
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Number of reviews per page
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