D***i
Business
10.0
/10
Reviewed 6 hour(s) ago
The right choice if you go to Bandung.
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eL Hotel Bandung
Explore eL Hotel Bandung
Overall Ratings & Reviews eL Hotel Bandung
Traveloka (20,803)
Other sources (78)
8.8
Very Good
From 20,803 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.9
Meal
8.7
Location
9.0
Service and Facilites
8.8
People often mention about eL Hotel Bandung
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Staff Friendliness (732)
Distance to City Center (727)
Bedroom (697)
Room Space (683)
Hotel Area (603)
Family Friendly (596)
Variety (589)
Taste (583)
Accessibility (576)
Bathroom (574)
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Traveler Reviews eL Hotel Bandung
Number of reviews per page
20
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Customer reviews
Taupan A. P.
Staycation
9.7
/10
Reviewed 4 day(s) ago
Overall, I had a pleasant stay at this hotel. Thanks.
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Accommodation's Reply
26 Aug 2026
Dear Mr. Taopun, Thank you for being our loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eeyok Supriatna, General Manager
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Taupan A. P.
Staycation
9.7
/10
Reviewed 4 day(s) ago
Overall, I had a pleasant experience staying at this hotel. Thanks.
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Accommodation's Reply
26 Aug 2026
Dear Mr. Taopun, Thank you for being our loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eeyok Supriatna, General Manager
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R***o
Leisure
10.0
/10
Reviewed 5 day(s) ago
May all staff members continue to be successful and healthy. Amen.
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Accommodation's Reply
27 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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R***n
Staycation
10.0
/10
Reviewed 6 day(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family felt comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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L***a
Leisure
10.0
/10
Reviewed 7 day(s) ago
It was good in everything. Family friendly.
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Accommodation's Reply
26 Aug 2026
Dear Ms/Mr,
Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung.
We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. Sorry for all the shortcomings that are still an obstacle during your stay at us.
Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung.
Kind regards,
Iyok Supriatna
General Manager
L***a
Staycation
10.0
/10
Reviewed 7 day(s) ago
It was good in everything. Family-friendly.
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Accommodation's Reply
26 Aug 2026
Dear Ms/Mr,
Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung.
We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. Sorry for all the shortcomings that are still an obstacle during your stay at us.
Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung.
Kind regards,
Iyok Supriatna
General Manager
D***y
Leisure
6.9
/10
Reviewed 1 week(s) ago
The room is not soundproof, the parking exit at B2 is narrow, the room smells bad.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review, and we sincerely hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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a***i
Leisure
10.0
/10
Reviewed 1 week(s) ago
My first time staying here was because I was going to Braga. It's very close to Braga, just a short walk away. The location is strategic, and the building is very nice. Although it's older, it's still in good condition. The staff are all friendly and helpful, and the food is delicious. I'll definitely be back next time.
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1 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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i***a
Leisure
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and very helpful, walking distance to Braga is very close.
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1 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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RW
Retno W. W.
Leisure
10.0
/10
Reviewed 1 week(s) ago
Our family's go-to place every time we visit Bandung. Strategic location, spacious rooms, great pool, and close proximity to everything. Ample parking.
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Accommodation's Reply
20 Aug 2026
Dear Mr. Retno, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eyak Supriatna, General Manager
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M***a
Leisure
10.0
/10
Reviewed 2 week(s) ago
Strategically located near Jl. Braga and Asia Afrika, within walking distance, it offers easy access to food and transportation.
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1 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Verified Traveler
Leisure
8.4
/10
Reviewed 2 week(s) ago
The breakfast place is not in the dining room, but in the meeting room which is used as a dining area, so the arrangement of food and dining table chairs is not comfortable.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review, and we sincerely hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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AH
Alex H.
8.5
/10
Reviewed 2 week(s) ago
Friendly staff, clean, delicious food.
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1 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Alex, Thank you for being a loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eeyok Supriatna, General Manager
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D***i
Leisure
8.5
/10
Reviewed 2 week(s) ago
Comfortable hotel for vacation... Swimming pool is recommended, there are 2 pools, warm and cold water.
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Y***i
Staycation
8.0
/10
Reviewed 2 week(s) ago
I checked in at 5:00. The first time I entered the room, I was immediately hit by the strong smell of cigarettes. My husband and I are non-smokers, so the smell was very disturbing. The hotel offered no solution (no replacement rooms, they said they were full), only an ozone device to neutralize the odor (which didn't help at all). Perhaps in the future, they should reconsider setting up rooms according to established standards. Furthermore, if possible, it would be better to customize room settings and personalize the experience for customers (especially those who have booked in advance) to maintain a good customer experience.
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at él hotel Bandung. We sincerely apologize for the inconvenience you experienced, particularly the lingering cigarette smell upon entering your room. We understand this can be very disruptive, especially for non-smokers. We regret that the solutions we implemented at the time did not meet your expectations and did not provide the comfort you deserved. Your feedback regarding the inspection and preparation of rooms before handover to guests is of utmost importance to us. We will re-evaluate our room inspection processes, odor management, and coordination between departments to minimize similar incidents in the future. We greatly appreciate your suggestions regarding room refinements, especially for guests who booked in advance. These suggestions will be used as a basis for our ongoing evaluation to further improve our services and guest experience. Once again, we apologize for this unpleasant experience and thank you for your valuable feedback in improving the quality of our service. Sincerely, Iyok Supriatna, General Manager - él hotel Bandung
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Aprisa
Staycation
9.7
/10
Reviewed 2 week(s) ago
I was so happy here. I hope to come back again next time. The only downside is that the reservation service didn't inform me that there wasn't an anniversary cake.
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Accommodation's Reply
24 Aug 2026
Dear Ms. Aprisa, Thank you for being our loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eeyok Supriatna, General Manager
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s
suryana
Leisure
10.0
/10
Reviewed 2 week(s) ago
The hotel is comfortable, the staff is friendly, access to the city center is closer.
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Accommodation's Reply
20 Aug 2026
Dear Ms. Suriyana, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eeyok Supriatna, General Manager
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T***a
Staycation
9.7
/10
Reviewed 2 week(s) ago
The staff is friendly and the cleanliness is excellent. Access to Bandung Station is easy and close.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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d***i
Leisure
9.4
/10
Reviewed 2 week(s) ago
Comfortable for families, location near Braga.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Number of reviews per page
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