Overall Ratings & Reviews Maya Beach Resort

The location of this place is unmatchable. We will be back despite some issues with our stay because it's simply stunning. The beach club staff was excellent, Emmanuelle was on top of our orders and always close by to get us drinks and food. My complaint is about the hotel and house keeping staff and some issues we had here: 1) We had a real metal key because they could not get their digital keys to work. Kind of a pain to carry around, and then we only had 1, which is hard when you have two people staying in the same room. 2) the first day our shower flooded the whole room! We came to find out that they were doing maintenance on their sewer tank but nobody warned us not to shower or that it would back up into the room. 3) They hold raves on Saturday and Sunday night. The beach club is filled with hundreds of people and the thumping music goes until 2 am. If you were hoping to go to bed early, that's not going to happen over the weekend. 4) We will be renting a car next time we come. The shuttle is not dependable, and you're trapped at the resort without them. The taxis know this and rip you off so badly. We probably spent $1300 euros in taxis just to get around. 5) The housekeeping staff removed a personal item from our room that nobody seemed to know where to find on the morning of our departure. When they finally found, they expected me to pay for shipping even though I did not leave it behind on purpose. The hotel ignore my messages on What'sApp about it

Very nice well kept the view was incredible

My stay at the Maya Beach Resort in Sorrento was the icing on a much needed vacation. From the views, to the amenities, food and staff - FIVE STARS ALL AROUND!! Roberto, Cami and Andrea were amazing and made me feel right at home. I will be back!

The resort is undoubtedly nice, but it leaves alot to be desired when it comes to the rooms.

Amazing breathtaking place to rewind and enjoy quality beach mountain climate nature we love it and Branda at customer service was amazing as well as all the stuff

The hotel is amazing but the staff really make it even better! Pasquale, Roberto, Emanuele all top.

nice

Besides this being an incredibly beautiful resort, the staff is amazing. I felt they really enjoyed our company and treated us all (4 adults) like they would a family member. I highly recommend this resort for its beauty and the wonderful staff!

Nice place

Views

All details are perfect. The setting, the views, the rooms, the breakfast (superb) and the staff outfit was perfect. Without a car, can be challenging, since one of the days we had to rely on the personal cars of the staff, since the shuttle was not available.

Nice place to stay I fully recommend

The resort was great the staff was friendly! The Saturday night party was WOW! Just as other reviewers have mentioned! Ours was the end of the year celebration and ended around 7:00! It did not disturb our sleep but you knew it was happening! Breakfast was great the service was great! The hotel is clean and the waters are amazing!

Far from Sorrento centre so had to get buses which took long. However, it was a cheaper option to getting a taxi.

Amazing view in this hotel

We were booked to stay in the Sea Conca last week. I booked in advance and had received several emails confirming our stay because it was a special occasion- Our 20th anniversary. I received an email the day before we were supposed to arrive (glad I had cell service) telling me that they can no longer accommodate us. En route to Sorrento, we didn't know where we were staying because they moved us to one hotel and then another. They put us in a hotel that catered to British seniors. We are Americans in our 40s so it was very strange. The new hotel was on a very dangerous road and we had to walk because the shuttle wasn't offered when we wanted to go into town.

upon arrival was informed that there was no room for us due to a booking error. Was offered a room in another hotel the other side of Sorrento or the choice of 2 very shabby,outdated and unwelcoming rooms in the small "hotel" called La Maison at the entrance to the site at the top of a very steep, single track, hairpin and unlit road leading down to the main hotel complex. As we had booked the hotel specifically to attend a family wedding which was based in the main hotel you can imagine our reaction. To ensure that we would be able to be with the rest of our family and friends for the wedding we did not accept the offer of the other hotel across Sorrento and reluctantly accepted one of the shabby rooms for only 1 night having been informed that a room would be made available in the main complex from the following day. The member of staff told us that someone else would be moved. I found this quite surprising and having worked in customer services for 25 years, was shocked. Another room was found for us and it was an upgrade from our original booking. However during the other 4 nights that we stayed in this room there were no occupants in the rooms either side so I do still not understand why we were told on arrival that they had NO room for us. The staff in the hotel were in the majority very good but as we had only booked bed and breakfast we were made upon occaision to feel like second class citizens. I would not recommend this hotel to anyone for bed and breakfast only

This Hotel was a great place to relax. Amazing views and away from the crowds. The food served there was good. Free breakfast. Prices for the other food and beverages, beer and wine were a lot less than most Hotel prices.

Lovely stay. Nice options of pool, beach and private no public area. Good for isolation away from the business, but close enough via the shuttle bus to get back in among it in Sorrento. Staff friendly. No for you if you don't like cliff roads, set away from Sorrento main town, and requires transportation (10mins) to and from the main town.

Terrible experience, was a big deception. Very poor.