Overall Ratings & Reviews Celebrity International Grand Hotel

Some facilities needs to upgrade

great location but the facilities are quite old

I think this hotel is brilliant. However it might not be for the reasons you personally look for. It's location, for me, could not be better. More about that in a bit. I would rate this hotel a strong 3 star, maybe a low 4. Everyone is lovely and they do their best to make your stay pleasant. Breakfast is the typical buffet arrangement and you can easily find something to sort yourself out. The hotel is clean. Room service happens daily and you always get a nice smile from the ladies doing the work. The rooms are clean. They are dated though. The heating/air-conditioning does work but, it's a bit of a nightmare to work it out. Looking at the previous reviews they are all pretty accurate except the 2 out of 10 rubbish. The free WiFi works well. You can use apps like WhatsApp and (with a VPN) Netflix. There's stuff that is disappointing. A restaurant that has weird opening hours. 10-15:00 etc. Completely useless to me. There's a Chinese restaurant in the evening but, why would I eat there?? There's millions of them outside the hotel all of which serve stunning food for loads less money. There's certainly things they could do to make this hotel even better. What makes this hotel brilliant for me is the location. It is situated on a large busy (safe) crossroads. One way it's Anli Road the other is Huizhong Road. You can find pretty much everything you want on both these roads. You have fantastic restaurants and also the likes of McDonalds, KFC, Dominoes etc.

I love the decoration of the hotel, the hotel staffs are very friendly to welcome visitors check in; and the staff in cafeteria whose name is Isabel Hong Li very professional and the staff in Chinese restaurant whose name Yina liu is also very good. Overall I like this one and will come back to stay next time.

Elegant and not expensive place in Beijing

The breakfast buffet was good. The buildings reception area is beautiful. The rooms are outdated and cleaning is not adequate.( Floors are not vacuumed. ) difficult to communicate with staff yet they are courteous.

They entire staff was great especially Tony the concierge and the hotel manager. They all made sure our visit was memorable. We would definitely go back to this hotel.

Location is perfect for what i was looking for...1st floor 24 hrs coffee shop is convenient Food is acceptable For some reason they updated my room and it's great better than i expected

I had to wait a while for checking in & check out. The complimentary bottle water is limited 2 bottles a day for a 5 star hotel stay - I have never had this experience.

We stayed 5 nights in August 2018, a couple with two teenagers. Had a very good two-room unit for a reasonable price. The staff was friendly and helpful. The hotel is really close to the Olympic Park. There are some food establishments and shops in the neighborhood. A metro station is about 10 minutes away (walking). The best way to reach real attractions was by taxi - ordered by the hotel so the price was low and set in advance. Two issues: 1. It is not clear why they sell breakfast for two when the number of guests is four - of course we knew that so no problem but still a bit strange. 2. The hotel has a swimming pool that was closed. For this time of the year - very warm and humid weather - this was really disappointing. The staff cited some "maintenance", so the only solution was to send the kids to Olympic Cube - not that close and at our own expense, of course.

Decent location. 10 min walk to the subway. Walking distance to the Birds Nest. And the breakfast buffet was good. But, the rooms were always too hot, which made it hard to get a good nights sleep. Told the front desk and they said they would have an engineer look at it, but nothing changed. Room was always 77 degrees, regardless of where I set the thermostat. Also, the concierge desk was eager to help, but sent me on 2 wasted trips. We wanted to visit Beijing University, so they gave us good subway directions. But apparently they didn't know that you cannot get into the university without a university ID, so that was a wasted trip. On another occasion, I needed a new blade for my shaver and I gave them the specific make and model. They sent me to a store that they said they had contacted to confirm they had the right blade, but when I got there they did not stock my brand - so that was another wasted trip. Will definitely try a different hotel on our next trip.

The hotel assigned me with another customer's room number. They fixed the problem almost immediately but not prior to me trying to enter the other customer's room. Only two items on the room service menu were available which is absurd. I am very disappointed that this is considered to be a five-star hotel.

Very nice, clean, top of kind with the price. Location is bit away from downtown

The hotel itself was lovely, the staff had limited English but was sufficient. Our only issue was the service (or lack there of) in the main restaurant for breakfast. There was no communication beyond asking for the room number, we were gestured in, sat ourselves, and no one once came by our table to see if we wanted the buffet or to order from a menu, we had to serve ourselves tea/coffee from the wait staff counter, and there was zero service or interaction despite several wait staff being in the room. Otherwise, that was our only complaint, everything else was very nice. Clean, quiet, and comfortable.

Aircond system in the room does not work. Perhaps it was set at between 22 - 24C

Everything was well apart from the fact that staff at the restaurant and swimming pool/gym didn't speak english (staff did speak english at the reception). However, they were friendly and did their best to understand my requests.

The hotel's building is beautiful with a nice entrance and lobby. All staff were very friendly and helpful but many could not speak English. Breakfast is very good with several options for vegeterians. Quality of rooms is very good but even in the non smoking rooms you feel smoke.

This hotel needs new carpeting in their rooms, common areas, restaurant and fitness room. The carpet in my room was dirty and gross looking. Worst of all, even though my room was a non-smoking room on a non-smoking floor, cigarette smoke seeped into my room regularly (I think via the bathroom fan) and all my clothes hanging in the closet near the bathroom smelt like cigarette smoke! Yuck! :( The staff were nice and friendly and the concierge was super helpful however, and that made my stay more bearable.

Will return

Excelente