The room was very poorly furnished. Just the very minimum in everything: no paper towels, for example. Unbearable the traffic noise during the nights: the buildings around the Colonia St. make like a resonating box that ten-folds the traffic noise. The thin-glassed windows and the blinds are incapable to shield the room from that noise. By the way, the external plastic blinds were very dirty Breakfast only serves cold items. It has some variety but for a long stay becomes monotonous and repetitive: always the same kind of cheese, the same kind of salami, de same kind of cakes, etc. You´ll miss soon something hot: some bacon strips, an omelette, a couple of fried eggs. But nothing of that kind was never available.

Breakfast was great. Staff Friendly. Good stay.

Excellent breakfast and coffee. Friendly and helpful staff, very good cleaning service.

I liked the location and breakfast

Os funcionrios nao sao muito simpaticos. Te tratam com o minimo de atencao. A porta de entrada do hotel toca uma sirene alta e estridente que pode ser ouvida do quarto, entao isso incomoda muito. Nao sei como os proprios funcionarios nao enloquecem com esse barulho o dia todo.

It was ok

The hotel needs a renovation in everything. Rooms, bathrooms , sheets, blankeds . The staff was really Nice, and the breakfeast was amazing.

We were disappointed as soon as we arrived at Hotel Europa, walking from the taxi through marijuana smoke to the front door, which was already locked at 7.30pm. On reaching our room we decided to move to another hotel due to the overall musty smell, basic cleanliness & facilities - these fell far short of the description of the room on Hotels.com. We advised the receptionist of our decision to leave & she was most annoyed. We told her that we understood the hotel's cancellation policy "that any change after 11.59pm the previous day would incur the first night's charge plus fees & taxes". We asked that she cancel the remaining three nights of our four night stay, & refund us the difference, but she refused. I contacted Hotels.com via chat, however, they were apparently unable to contact the hotel's management & obtain a refund for the remaining three nights. Hotels.com subsequently informed us that there would be no refund. I replied to the Hotels.com email outlining that our refund request was in line with Hotel Europa's own cancellation policy & requesting a review of our case - I'm still awaiting a response 3 days later. MOST DISAPPOINTED WITH BOTH HOTEL EUROPA & HOTELS.COM - POOR CUSTOMER SERVICE ALL ROUND!!👎☹️

Every time I go to Montevideo I stay at Hotel Europa. Friendly staff, very clean and convenient location.

We chose this as the location was quite centric and convenient for our purpose, and the hotel staff was friendly with a complimentary breakfast, but apart from those points the hotel is in a horrific condition. Our room (2nd floor) was facing the main street was INCREDIBLY noisy due to all day long traffic, separated by just a think window. The hotel corridor lighting has a poor sensor so it's always dark. The amenities placed in the room is under the minimum, with only over-used thin towels and just 2 soap bars, no shampoo or whatsoever. For the price we paid, there were plenty other options that we could've gone (and we will for our next trips to Montevideo).

I like the great breakfast and very professional staff I would stay there again

too little time in the hotel, but is close to all nice things in Montevideo down town.

Nice budget-friendly hotel in Center run by friendly staff. The breakfast is good but it would be great if the hotel considers to add eggs in the breakfast.

The hotel definitely needs some fixing up… curtains falling, bed covers stained, shower curtain falling as well, and the breakfast is chaotic and needs some lighter and healthier fare. Staff for the most part nice

Extra friendly staff, amazing breakfast!!

Good option

Staff was rude upon checkin. Hotel was good for the price. Never called a taxi when requested.

Area was not nice, room was much smaller than advertised and staff not very helpful or friendly.

Hotel is simple, but has good breakfast, TV channels and is very well located. I also found very smart they have electric outlets from 3 various countries!

I was made to stay in the lobby for more than 1 hour because they did not find my booking and refused to let me in the hotel