Overall Ratings & Reviews Grand Riverview Hotel

Warm hospitality by the staff. Room price is reasonable

Sadly even I already request for clean room and clean towel during booking, still given a dirty room, dirty bathroom and dirty towel. Way below our expectation. Housekeeping being lazy when cleaning, still dirty. Try to get towel replacement, but till the end not getting new towel. 🤬.

Basement parking limited, had to park my car outside the hotel. Room was OK, iron provided, had bathtub also but lighting a bit dull. Breakfast was great. Lots of food and big space for seating too 👍.

Easy and simple check-in process, spacious and clean lobby, spacious and clean bedroom worth the price. Breakfast buffet with a variety of food and the most delicious grilled meat kerabu rice.

The accommodation looks exactly like the picture. It is comfy, spacious and clean. The room is really big with bathtub. Suitable for family.

Like the breakfast. Plenty of choices with egg counter. Room service until 3am! So no worries if suddenly hungry midnight. Room a bit old, TV small, sound proof not good. Can hear neighbor room TV noise. Water pressure not strong enough. No toiletries like toothpaste and toothbrush given. 4 lifts and is fast. Friendly, helpful and polite reception and bellboy.

Bilik lama, perabut lama, suasana bilik kusam kelam macam dalam horror movie tuala pun lama dah macam kain buruk Bath Tub tak berfungsi dengan baik. Cerek masak air dah tercabut Iron tak panas. View air sungai yang menyakitkan mata. The good thing about this hotel is food. Staff tak paham & susah nak berkomunikasi walau pun saya cakap melayu

Hotel facilities are very old. Carpet in the room feels dirty, and looks like it hasn't changed for a very long time. Yes, there was a river view, but the river looks dirty. The only good thing here is they had good hospitality.

I have encountered bad experience here until I had changed 3 rooms within 3 nights. First room, the pipe sound too obvious, changed room at 11pm. Second room, the air cond button went wrong and air cond not functioning at 6am. Request technician to repair from 3pm-5pm, nobody come. Changed to third room, much better, just ants are around on tables. Seriously affected my rest and work performance. Not recommended if you are here for work.

I have to say that the hotel staff at Grand Riverview Hotel is very polite and welcoming. Kudos to all the hotel staff. I understand that the hotel is not new and can't expect more but we hope the management can review and make some adjustments to the room rate because of the condition with an unpleasant smell at the toilet. Secondly, you may also need to review the room service price which seems too expensive with the way of cooking and the food presentation is unacceptable. Overall we enjoyed our stay and hope the hotel management can make some improvements for the better. Thank you.

I stayed at the hotel for 2 weeks. The workers are polite and very helpful. Such a nice and pleasant hotel. Very hope to come again soon.

Staff semua oke, hotel and bilik selesa.

Love the large bed and the cleanliness of the room. I wish they upgrade the old look. Probably will be better. The food is great. The pricing just right.

👍 Good service and very comfortable.

The pillows provided for the king size bed are only 2 je. If you ask for extra, he can share 1 je. Did you sleep without a pillow? Lining sheets have traces of dried blood. The walls do not absorb sound, in the morning blindly hear the noise of people talking. TV channel limitations. The others are ok, oh the air conditioner, if it is closed, it will shiver at night.

Need some improvement, room smell unpleasant, need some minor touch up.

Very best. cool and comfortable room. The staff is very friendly and helpful. thank you grand riverview

Best. Crazy best hotel. Best location. Very very friendly staff. It's the best.

I went to KB for medical reason; to bring my mom for her appointment at hrpz2. She needs to use the wheelchair all the time and it was so kind of the staff to ask me if I want to change to a wheelchair-friendly room. The room was equipped with invalid facilities in the bathroom and spacious enough to roll the wheelchair, especially to and from the toilet and bed. Which was nice. However, my problem with the new system of having breakfast is: I did not get the food that I ordered because the staff forgot about it. But, good thing about breakfast is, most of the staffs at the lounge are nice and friendly.

Room was too old and feel depressed staying in it.