Overall Ratings & Reviews Hotel Indonesia Kempinski Jakarta

Dear Mr/s Yusril, Thank you for your perfect rating! We’re thrilled to know you had a great experience with us and truly appreciate your feedback. It was a pleasure hosting you, and we hope to welcome you back soon for another outstanding stay. Sincerely, Harald Fitzek General Manager

Dear Valued Guest, Thank you for your perfect rating! We’re thrilled to know you had a great experience with us and truly appreciate your feedback. It was a pleasure hosting you, and we hope to welcome you back soon for another outstanding stay. Sincerely, Harald Fitzek General Manager

Dear Guest, Thank you for your valuable feedback. We are very sorry that your stay did not meet your expectations, especially regarding the cleanliness of the bathroom and elevator area. We care deeply about our guests' comfort and will immediately improve our cleanliness standards. We have instructed our housekeeping team to conduct extra checks and cleaning, including deodorizing the bathroom and elevator area. We will also ensure stricter inspections before the room is handed over to the guest. We apologize for the inconvenience. If you would like, we would like to provide better service on your next visit. Please do not hesitate to contact the front office if you need any assistance during your stay. Best regards, Harald Fitzek. General Manager

Dear Valued Guest, Thank you for choosing to stay at Hotel Indonesia Kempinski Jakarta and taking the time to write your review. It is an honor for us to know that you are satisfied with our hotel facilities and the services provided by our staff during your stay at our hotel. The health and safety of our guests is our top priority, therefore we strive to continue to provide the best. We have conveyed your comments to the entire team as motivation to always provide the best. We look forward to your next arrival at Hotel Indonesia Kempinski Jakarta. Warm regards, Harald Fitzek. General Manager.

Dear Mr. Fakhrudin A. R., Thank you for recognizing Hotel Indonesia Kempinski Jakarta as the best hotel experience in the Bundaran HI area - we are truly honored by your wonderful compliment! As Jakarta's original luxury hotel, we take great pride in delivering exceptional service and memorable moments to all our guests. Your kind words validate our team's daily efforts to maintain these high standards. We would be delighted to welcome you back for another outstanding stay. Please feel free to contact us directly for your next reservation - we'll ensure your experience is even more remarkable. Warm regards, Harald Fitzek General Manager

Dear Sir/Madam, Thank you for your excellent review and for choosing Hotel Indonesia Kempinski Jakarta. We are pleased to know that you enjoyed your stay with us. We hope that this positive impression will make you want to visit again on another occasion. Warm regards, Harald Fitzek. General Manager

Dear Sir/Madam, Thank you for your excellent review and for choosing Hotel Indonesia Kempinski Jakarta. We are pleased to know that you enjoyed our friendly service, the cleanliness of the room, and the strategic location of our hotel. We also appreciate your feedback regarding the toilet—our technical team will check it out soon to ensure guest comfort. Your appreciation of amenities such as the smart TV means a lot to us. We hope this positive impression will make you want to stay with us again. Best regards, Harald Fitzek. General Manager

Dear Valued Guest, Thank you for your wonderful feedback! We are absolutely thrilled to be recognized as "the best hotel you've experienced so far" - this is the highest compliment we could hope to receive. It brings us great joy to know that our team's impeccable and friendly service made such a positive impression. Your enthusiasm is truly rewarding for our entire staff. We can't wait to welcome you back for another exceptional stay at Hotel Indonesia Kempinski Jakarta. Please don't hesitate to let us know if there's anything special we can prepare for your next visit. Warmest regards, Harald Fitzek General Manager

Dear Valued Guest, Thank you for choosing Hotel Indonesia Kempinski Jakarta to celebrate your special anniversary. We are absolutely delighted to hear that you enjoyed our top-notch service, thoughtful room decoration, and complimentary room upgrade. It brings us great joy to know that every detail of your stay met your expectations, from the well-functioning room amenities to our team's warm hospitality. Your kind words are the highest compliment we could receive. We are honored to have been part of your celebration and look forward to welcoming you back for many more memorable moments. Sincerely, Harald Fitzek General Manager

Dear Ms. Komawati, Thank you for your excellent review and for choosing Hotel Indonesia Kempinski Jakarta. We are pleased to know that you enjoyed your stay with us. We hope that this positive impression will make you want to visit again on another occasion. Warm regards, Harald Fitzek. General Manager.

Dear Sir/Madam, Thank you for your perfect score and review. We are proud to have met your expectations and look forward to welcoming you back again in the future. Best regards, Harald Fitzek. General Manager

Dear Valued Guest, Thank you for your continued trust in Hotel Indonesia Kempinski Jakarta. We are truly honored to receive your kind words about our excellent service, and we are delighted that Mrs. Rina, our Duty Manager, provided you with exceptional assistance during your stay. Your appreciation means the world to our team and serves as great motivation to maintain our high standards of hospitality. We will personally recognize Mrs. Rina for her outstanding service. It is always a pleasure to welcome you back, and we look forward to creating more memorable experiences for you in the future. Warm regards, Harald Fitzek General Manager

Dear Ms. Sri M. H., Thank you for your perfect score and review. We are proud to have met your expectations and look forward to welcoming you back again in the future. Best regards, Harald Fitzek. General Manager

Dear Mrs. Ayu B. S., Congratulations on your 25th Wedding Anniversary! We are honored to be a part of this special moment. It is a pleasure to know that you enjoyed our special cake and the swan decoration on the bed that we prepared with all our heart. Our strategic location directly connected to Grand Indonesia is indeed an advantage for guest convenience - the news that you plan to return is truly the best gift for us. The Kempinski Jakarta team is looking forward to welcoming you again to create an even more memorable stay experience. Warm regards, Harald Fitzek. General Manager

Dear Mrs. Jelita M., Thank you for choosing Hotel Indonesia Kempinski Jakarta to celebrate your beloved husband’s birthday! We are so happy to know that your staycation was memorable—from the clean room, the prompt service of the staff, to the special birthday decorations we prepared. It is so gratifying that you felt that our facilities were great value for money, and that the location directly connected to the mall made your travel easier (we agree that this is very helpful!). Your compliments are a source of encouragement for our team. We will be proud to welcome you and your family back to create more precious moments. Stay tuned for a special surprise for your next visit! Best regards, Harald Fitzek. General Manager

Dear VMr. Imam P, Thank you for your kind words! We're delighted to hear you enjoyed your time at Hotel Indonesia Kempinski. It was our pleasure to host you, and we look forward to welcoming you back for another wonderful stay. Warm regards, Harald Fitzek General Manager

Dear Sir/Madam, Thank you for your feedback. We are very sorry to hear that your experience was not as expected. We have followed up on the issues related to your less than pleasant experience. We look forward to welcoming you back for a better experience. Best regards, Harald Fitzek. General Manager

Dear Sir/Madam, Thank you for your excellent review! We are delighted to know that your family enjoyed their stay at Hotel Indonesia Kempinski Jakarta, from the early check-in, the room upgrade to Grand Deluxe, to the spacious bath tub. We are very happy to hear that your children enjoyed playing in our playground and enjoying the variety of breakfast dishes. Sincere reviews like this are our biggest motivation to continue providing the best service. We look forward to welcoming your family back to create more wonderful memories. Best regards, Harald Fitzek. General Manager