Overall Ratings & Reviews Royalty Copacabana Hotel

Good

What I will say about the Royalty Copacabana is that the staff was very nice to me. I also like the location. I happened to get a room overlooking the mountain which was gorgeous. Additionally, the continental breakfast was generous. What I did not like was that there were roaches (and not the tropical roaches that cannot be avoided). Additionally, the Wi-Fi was almost inoperable which was scary because I had work to do. Additionally, the room finishes are quite outdated, with limited sockets and no usb ports. The fitness center was not accessible during my stay.

Roaches everywhere! I never been in a hotel that had roaches crawling on the bed at night ! Crawling from the mirror and the backboard by the bed area ! It was extremely hard to sleep there knowing this was an issue. I stood there for two days and when me and my guest brought this up to the front desk clerk, they made an excuse talking about they are surrounded by trees! They gave us roach spray that was half way empty! They refused to get us some credit or to even have a person look into the problem. The pool look dirty , you could have barely see the bottom of it … the gym isn’t even working .. the equipment was broken! In all my hotel experiences this was far from the worst treatment I’ve experienced… and if you book here just be ready to sleep with roaches crawling in your luggages.

The Roon it’s old and Need renovación.

Horrible experience

- Guests must be aware: - there is no room service and soap property; - staff are rude about room service. I also had a big problem there. On my check out a staff member told my partner and I ...that on the check in. They did charge less and we had to fix there mistake (this was after 3 days that we where there). I didnt accept his mistake... was there problem. Sorry! I had an international fight and if they had made a mistake... is because the staff has no training or attention. Be aware of this hotel service. I really dont recommend. - no room service; - staff are rude; - payment in a wrong way.

Bad wifi, a bit outdated and old sheets and comfort. Charged extra for luggage storage on checkout day. Affordable even tho the street was a bit sketchy. Next time I would pick iPanama area which I heard and felt is more safer!

Hotel entrance was nice but once we got to the room it was dirty and filthy! There were 2 cockroaches but when we contacted the stuff they said it was normal. The shower were dirty and I didn’t want to step a foot inside we were scared of fungus and contagious deseases. They didn’t provided a charged due to the outlets are different, they refused a late check out, they charged us money to keep the luggage’s for a late pick up, overall an awful experience and I don’t recommend this hotel to anyone.

No se queden pésimo servicio no te ayudan dandote el WiFi te cobran de más para guardarte las maletas, habitación vieja personal no es amable. Con el extranjero y caro la habitación

Cockroaches ! Con’s- This is an awful property- don’t get conned by the facade or entrance ! Staff unhelpful - ask anything “ wait for manager who starts work at 09:00-can’t help you “ don’t care if your tour starts before , Holes in the wall 2ft hole exposed to out behind loud air conditioner, toilet -> You can hear others & inappropriate sounds coming thro as top ceiling of the toilet is a grill - not sure if others can actually see you !! Hear people all the time / plus bedroom wall paper thin- hear phones ringing next door !- Privacy ? No coffee in room or kettle Little or no proper charging unit in room They ring you incessantly 1/2 hour before check out time. Old building Probably ideal for 1 level above back packer hostel. Pros - Close to Beach Small pool on floor 14( not 13) 3 star breakfast only No - we wouldn’t stay here or recomend it

People at the front desk don’t care about the cuatomer, after a long flight I was ready to get some rest, Front desk don’t do nothing to help out with early check in, there were a lot of ppl waiting to check in, they told us to wait till 3pm, We waited, but by the time was 3pm there were 2 guests that arrive that time, and rhey get their rooms before all the people that were waiting for more than 2 hours. My room wasn’t ready because they’re “cleaning it “ when I get to the room bathroom dirty, I found other people hair in the sink, shower was leaking, glassdoor was with water, I stepped out next day, I came back to the room it wasn’t cleaned, I saw the lady on my floor, I went down to the lobby, almost 2 hours down there, I went up again, my room was still not cleaned, I called the front desk to get some towels, soap and shampoo, I told them not to clean anymore, I needed some rest.

ac problem, sink clogged, tv problem, poor wifi

They made an unauthorized charge on my card for US$35 to check in an hour early, and then I was harassed when trying to check out by the rudest staff imaginable, who made me late for my flight. I would rather sleep on the street then visit that hotel again.

The shower was nice and city view. Not enough shampoo, no outlet for my phone and paying for guest was not pleasant. Will was very helpful

Bad disponibility confusion, breakfast poor. Elevador out of service

I was asked to wait till 3 pm to check in, front desk allowed a couple to check in sooner. That left me with a bitter taste about the place. The bathroom had no toilet paper. The excercise room was inoperable the whole time I was there. I had asked for a single bed and was given twin beds. Breakfast was good but the plates for the main entre werebread plates making it difficult to get any food on the plate.

the location is bad, the staff are terrible, the room are not clean at all. For example, towels are very old and been used a lot.

The place is dirty, not wel kept. The location is perfect, walking distance to bars and restaurants but wouldn’t recommend to anyone

bedroon floor very dirty, bathroom tiles with mildew If you ask any questions to the stuff they are unable to answer like they are there just to work and get paid nothing else know one single a smile , unpolite very rude people

Check-in: fast, very good, great staff at desk early evening. Late night staff were incredibly rude, tossed cash at me when I asked for change after buying a water bottle. - Cleanliness: lobby is ok, elevator and other areas leading to my room smell like mould/very old carpet, room was ok but shower was dirty with hair stuck to the walls and a blocked drain. Very unpleasant. - Wi-Fi: flaky at best, doesn't always work but enough to read emails and write a review. - Room: air-con does not work! Too small for this room size, temperature in the room was over 30 degrees all night. I tried different settings, the thing just can't cope, might as well just let me open the windows. Power fittings in the bathroom falling off, electrocution hazard. - Noise: not too bad, a bit of background noise from the streets. Location: I can see the sea and could walk down to the beach in about 5 minutes, nice neighbourhood