Dear Rien, Thank you for your review and feedback. We are pleased to hear that you felt comfortable and relaxed during your stay with us. We appreciate your comments regarding the hotel's condition, which is something we take seriously and we will continuously improve our facilities to provide a better experience for all our guests. We hope to welcome you back again soon. Sincerely,

Dear Mr. Benny A., Thank you for your excellent and detailed review. We are delighted to hear that you enjoyed the hotel's excellent location and felt comfortable in the clean rooms. We also appreciated the friendly and helpful service from our hotel staff and security team. Regarding your comments about the limited pool facilities and parking during peak season, we appreciate your attention to this. Currently, our hotel does not have a swimming pool, and your suggestion regarding parking will be taken into consideration to improve guest convenience in the future. Thank you for your valuable feedback. We hope to welcome you back again in the future. Sincerely,

Dear Mr./Ms. Novianti, Thank you for your wonderful review. We are delighted to hear that you were impressed with the warm and friendly service from our staff and reception, and that you enjoyed the comfortable atmosphere of the hotel. This motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you again soon. Sincerely,

Dear Mr./Ms. C*n, Thank you for your wonderful review. We are delighted to hear that you were impressed with the excellent service from our restaurant staff. We will share your compliments with our team to inspire us to continue providing the best service to all our guests. We hope to welcome you back again soon. Sincerely,

Dear Roks s., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the sheets and towels. This certainly does not reflect the standards of cleanliness and comfort that we strive to provide for our guests. Your feedback has been shared with our housekeeping team for immediate attention and improvement to ensure a better experience in the future. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards,

Dear Mr./Ms. A*L, Thank you for your feedback. We apologize for the inconvenience you experienced regarding access to the underground motorcycle parking area, particularly concerning access to the lobby and the drainage conditions that made the parking area inconvenient. We greatly appreciate your feedback and have forwarded it to the relevant team for further consideration and evaluation, both in terms of accessibility and maintenance of the parking area, in order to provide a better experience for our guests. We hope to welcome you back in the future with improved facilities and services. Sincerely,

Dear Mr./Muh A., Thank you for sharing your review of your stay at Aston Manado Hotel. We are delighted to hear that you were satisfied with the friendly service from our team and the hotel's excellent location. Such positive reviews encourage us to continue providing the best service to all our guests. We hope to welcome you back to Aston Manado Hotel for your next stay. Sincerely,

Dear Mr./Ms. M*h, Thank you for your positive review of the Aston Manado Hotel. We are delighted to hear that you were satisfied with the hotel's cleanliness, the friendly service of the staff, and the excellent location near the city center. Your compliments motivate us to work harder to provide the best possible experience for all our guests. We hope to welcome you again at the Aston Manado Hotel. Thank you.

Dear Mr./Ms. A*r, Thank you for taking the time to share your experience staying at the Aston Manado. We apologize for any inconvenience you experienced regarding the room condition, lighting, and noise from the bathroom, which may have disturbed your sleep. We understand that these issues can impact your stay, and we greatly appreciate your feedback. We use this information to evaluate and improve our team for the future. We sincerely hope to have the opportunity to welcome you back to the Aston Manado for another comfortable and memorable stay. Sincerely,

Dear Alvin, Thank you for sharing your experience at Aston Manado Hotel. We are delighted to hear that you enjoyed the friendliness of our staff, the easy check-in and check-out process, and the food you enjoyed during your stay. Such positive reviews are an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Aston Manado Hotel for your next stay and an even better experience. Sincerely,

Dear Mr. M*d, Thank you for your review. We are delighted to hear that you enjoyed the Aston Manado's excellent location near Alfamart, the laundry service, and many other amenities. Such feedback is very important to our team and motivates us to further improve the quality of our guests' stays. We hope to welcome you back to the Aston Manado on your next visit and provide you with another comfortable and excellent experience. Sincerely,

Dear Mr. M*d, Thank you for sharing your experience staying at the Aston Manado Hotel. We apologize for the inconvenience you experienced regarding the limited parking space, which may have made parking difficult. We understand that this situation may have affected your comfort during your stay, and your feedback is invaluable to us as information for evaluating and improving our services and facilities in the future. We welcome you back to the Aston Manado Hotel for another enjoyable stay. Sincerely,

Dear Mr. M*d, Thank you for your review of the Aston Manado Hotel. We are delighted to hear that you were pleased with our hotel's excellent location in the heart of the city. We appreciate any feedback you may have, as it helps us continuously improve the quality of our service and guest comfort. We look forward to welcoming you back to the Aston Manado Hotel for your next stay and an even better experience. Sincerely,

Dear Mr. R*y, Thank you for sharing your experience at the Aston Manado Hotel. We are delighted to hear that you felt comfortable and were impressed with the cleanliness of our hotel, and that your stay contributed to a better business and leisure travel experience. Such compliments encourage us to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back to the Aston Manado Hotel for your next stay. Sincerely,

Dear Mr./Ms. R*i, Thank you for your review. We are delighted to hear that you enjoyed your stay at Aston Manado and the comfort of our spacious rooms. Such feedback is very meaningful to our team and encourages us to further improve the quality of the guest experience. We hope to welcome you back to Aston Manado on your next visit and provide you with continued comfort and excellent service. Sincerely,

Dear S*a, Thank you for your wonderful review. We are delighted to hear that you appreciated the friendliness of our staff and enjoyed the cleanliness and comfort of the hotel during your stay. This motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely,

Dear Mr. Putut F., Thank you for your wonderful review. We are delighted to hear that you found our hotel's location convenient and close to the Mega Mall. We also appreciate your appreciation for the friendly service, diverse food options, and spacious rooms. Your review motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back again soon. Sincerely,

Dear Ms. Y*y, Thank you for taking the time to write a review. We sincerely apologize for your unpleasant experience, particularly regarding the cleanliness of the bathroom and toilet, which certainly did not reflect our quality standards, especially after you were upgraded to a different room. We appreciate your trust in choosing the Aston Hotels chain in various cities, and we understand your disappointment when your expectations were not met. We have forwarded your feedback to the housekeeping team and relevant management for a thorough assessment and immediate improvement to our cleanliness standards. We sincerely hope to have the opportunity to welcome you back again in the future with a better experience. Sincerely,

Dear Christian G.P., Thank you for your valuable review. We are very pleased that you appreciated our hotel's location. This is one of the strengths we always strive to provide to our guests. We look forward to your continued stay with us. Thank you.