Dear G***t,
Thank you for taking the time to share your detailed feedback with us.
We are pleased to know that you appreciated the friendliness of our Reception team, the comfort of our rooms, and the availability of hot water. However, we sincerely apologize for the inconvenience you experienced with the delayed pizza delivery and the breakfast items being served cold.
We understand how disappointing it must have been to wait for more than an hour for your order, especially at such a late hour. We also regret that the temperature of our breakfast dishes did not meet the standard you expected.
Your feedback has been shared with our Food & Beverage team for further evaluation and improvement, particularly regarding order handling, delivery time, and maintaining the proper temperature of breakfast items.
We truly appreciate your honest feedback, as it helps us identify areas that need improvement. We hope to have the opportunity to welcome you back to Aston Manado and provide you with a much better dining experience on your next stay.
Warm regards,