8.0
Very Good
From 11,054 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.9

Meal

7.8

Location

8.6

Service and Facilites

8.0

People often mention about Tunjungan Hotel Surabaya
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Distance to City Center (129)
Room Space (126)
Staff Friendliness (121)
Bedroom (121)
Accessibility (110)
Ambiance (106)
Surroundings (98)
Bathroom (98)
Hotel Area (98)
Family Friendly (79)
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Traveler Reviews Tunjungan Hotel Surabaya

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40
Customer reviews
Rifa S. B.
icon-Staycation
Staycation
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9.7
/10
Reviewed 2 day(s) ago
It had the feel of a luxury hotel in its day. The staff was super friendly. The rooms were very large. Thank you, Hotel Tunjungan.
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I***n
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Transit
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9.7
/10
Reviewed 7 day(s) ago
Very friendly prices with real hotel facilities, comfortable, spacious rooms, very strategic location, friendly service.
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Accommodation's Reply
28 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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T***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 1 week(s) ago
A strange hotel. Lots of rules, but not the same as the service and cleanliness. To check in, they confiscated our ID cards, claiming they were a deposit. The deposit was actually a security deposit. The room was very dirty, and the bathroom amenities were basic.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Sir/Madam. Warmest greetings from Tunjungan Hotel Surabaya. We would like to thank you for staying at Tunjungan Hotel Surabaya. However, we would like to inform you that: 1. In our service procedures, we never hold ID cards as collateral or deposits. For room deposits, only in the form of Cash, Qris or Debit which we will immediately refund when the guest checks out. 2. Regarding the photos you have included, we apologize for the absence of interiors in all areas (both in public areas and in the rooms) of Tunjungan Hotel Surabaya as shown in the photos. Warmest Regards from Tunjungan Hotel Surabaya Management
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Andri S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff are very friendly and the breakfast tastes really delicious. I hope the friendliness is maintained.
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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E***g
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel staff is friendly, close to TP mall, elevator is slow.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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E***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
friendly staff, check-in process is very slow during busy times
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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A***d
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Transit
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8.4
/10
Reviewed 3 week(s) ago
Overall service is quite good, breakfast is not very varied,
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1 people find it helpful
Accommodation's Reply
12 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We welcome your suggestions and criticisms to further improve the quality of our service so that we can be even better in the future. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The room is very spacious, according to the picture and all the staff are very friendly.
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Accommodation's Reply
08 Jul 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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R***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
So far it's good, maybe the elevator needs intensive maintenance so that the card can connect directly. As a result, it takes a long time in the elevator and then goes back to the FO
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We welcome your suggestions & criticisms to further improve the quality of our service so that it can be better in the future. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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Lilis
icon-origin-TRAVELOKA
6.1
/10
Reviewed 4 week(s) ago
I just want to give my opinions not mean to be rude but i think they should be upgrade every item , one the point the service is very good
3 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam Warm Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We apologize for the inconvenience you experienced during your stay at our hotel We welcome about your suggestions & criticisms to further improve the quality of our services so that in the future it can be better Once again we apologize and thank you We look forward to welcoming you and your family on your next visit Warm Greetings from Tunjungan Hotel Surabaya Management
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Please repair the elevator, because it takes a long time to wait, and the capacity is small
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Accommodation's Reply
02 Jul 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We welcome your suggestions & criticisms to further improve the quality of our service so that it can be better in the future. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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H***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Nice, clean and comfortable. Service is good, friendly and fast.
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2 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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Rosittaa A. I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Spacious and clean rooms.. Comfortable for a staycation with family.. Location is close to Tunjungan Plaza and Jalan Tunjungan.
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2 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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rahmanudin w.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Ok all, lighting suggestions to be maximized further
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Accommodation's Reply
01 Jul 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We welcome your suggestions & criticisms to further improve the quality of our service so that it can be better in the future. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
everything is safe and comfortable. the main problem is just the slow elevator. the rest is fun
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Accommodation's Reply
01 Jul 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We welcome your suggestions & criticisms to further improve the quality of our service so that it can be better in the future. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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Fitriasari
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Best for jogging or hanging out in Jalan Tunjungan
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2 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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Firda A. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Recommended. The most impressive thing is that the hotel staff is very friendly, unlike hotel staff in other places. So it's very comfortable to stay here. The location is also next to the mall, just walking distance. The room is comfortable and clean. Next time will definitely come back here.
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2 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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Jihad W. p.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
How does GK work and there is no shower?
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2 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We apologize for the inconvenience you experienced during your stay at our hotel. We accept your suggestions & criticisms to further improve the quality of our services so that in the future it can be better. Once again we apologize and thank you. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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Roby S.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 5 week(s) ago
Actually everything is okay, but the other guests in the rooms next to it have lots of little kids who suddenly knock and ring the doorbell even at night.
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3 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience during your stay at Tunjungan Hotel Surabaya. We apologize for your inconvenience during your stay at our hotel, especially regarding the noise caused by the rooms around you. We accept your suggestions & criticisms to improve our performance and service in the future. We thank you and look forward to welcoming you and your family/group on your next visit. Warm Regards Management of Tunjungan Hotel Surabaya
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Isniati S. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
It hasn't changed since 20 years ago. From college visited by parents always stay here. Now on official duty stay here again.
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Accommodation's Reply
21 Jun 2025
Dear Sir/Madam. Warmest Greetings from Tunjungan Hotel Surabaya. Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest Greetings from Tunjungan Hotel Surabaya Management
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Number of reviews per page
20
40