Dear Sir/Madam. Warmest greetings from Tunjungan Hotel Surabaya. We would like to thank you for staying at Tunjungan Hotel Surabaya. However, we would like to inform you that: 1. In our service procedures, we never hold ID cards as collateral or deposits. For room deposits, only in the form of Cash, Qris or Debit which we will immediately refund when the guest checks out. 2. Regarding the photos you have included, we apologize for the absence of interiors in all areas (both in public areas and in the rooms) of Tunjungan Hotel Surabaya as shown in the photos. Warmest Regards from Tunjungan Hotel Surabaya Management