People often mention about Grand Candi Hotel Semarang
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Staff Friendliness (56)
Bedroom (52)
Ambiance (50)
Room Space (46)
Distance to City Center (43)
Variety (42)
Bathroom (41)
Hotel Area (41)
Accessibility (38)
Surroundings (35)
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Traveler Reviews Grand Candi Hotel Semarang
Number of reviews per page
20
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40
Customer reviews
YB HERY T.
Business
10.0
/10
Reviewed 5 day(s) ago
Comfortable and ok yeah... Cleanliness is ok and suitable for resting
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dc
dian c.
9.7
/10
Reviewed 1 week(s) ago
The service was satisfactory and comfortable, especially when we had to extend our stay by just a few hours due to a graduation ceremony. The hotel offered half-price until 5:00 PM.
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dc
dian c.
9.7
/10
Reviewed 1 week(s) ago
The service was satisfactory and comfortable, especially when we had to extend our stay by just a few hours due to a graduation ceremony. The hotel offered half-price until 5:00 PM.
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S***n
9.6
/10
Reviewed 2 week(s) ago
Hot water in Room 529 cannot be used
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Ruru T. B.
Leisure
9.4
/10
Reviewed 2 week(s) ago
Nice Hotel, cleanliness was very good, room was comfort, everything is good.
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Verified Traveler
10.0
/10
Reviewed 6 week(s) ago
The hotel is in a very strategic location, not too far from the city center, the hotel has good facilities, both in terms of friendly staff, cleanliness, and comfortable rooms.
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3 people find it helpful
Accommodation's Reply
17 Oct 2025
Hi G*t, We stayed at Grand Sugar Hotel Semarang. Thank you for staying at Grand Sugar Hotel Semarang and sharing your experience with us. We are glad that our facilities and services met your expectations. We look forward to welcoming you back. This is truly a Grand Sugar Hotel. [Ecommerce]
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Otty h.
Business
10.0
/10
Reviewed 7 week(s) ago
All the staff are friendly & very helpful when needed, basically this is one of the best hotels in Semarang.
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Accommodation's Reply
03 Oct 2025
Dear Mr. Otty h. We are very pleased to have made you feel comfortable and impressed with our service and facilities. On behalf of Management, we would like to thank you for this excellent review. We look forward to welcoming you back here on your next visit to Semarang and providing you with an even better experience. Best regards. Management Team
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B***g
10.0
/10
Reviewed 7 week(s) ago
Great hotel. Nice and clean room.
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Accommodation's Reply
03 Oct 2025
Dear Mr. B*g, Thank you for stopping by and giving us such a great rating. We hope you are always healthy and that you can visit Grand Candi The Gallery Hotel again. Thank you. Best regards. Management Team
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D***l
8.8
/10
Reviewed 7 week(s) ago
Overall, the service was good. However, the receptionist and bellboy were unresponsive when I called for help carrying things. I thought there was an event going on, but it turned out to be quiet and the bellboy was busy chatting.
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Accommodation's Reply
03 Oct 2025
Dear Mr. D*l. Management apologizes for the inconvenience caused by the receptionist and bellboy's response, and we will ensure this does not happen again. Thank you again for this excellent feedback, and we look forward to welcoming you back with even better service and a better stay. Best regards, Management Team
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td
tutty d.
Business
8.4
/10
Reviewed 7 week(s) ago
There were mosquitoes in the bedroom and bathroom. The room was tidied up but the used glasses were not put away. The towels smelled a bit musty. Voices could be heard upstairs. The female front office staff was unfriendly, and WhatsApp reservations and phone calls were slow to respond.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear Ms. Tutty D. Management, we apologize for the inconvenience caused by the poor room service and the response from our receptionist. We will ensure that this will not happen again in the future. Thank you again for this excellent feedback, and we hope to welcome you back with even better service and a better stay experience. Best regards. Management Team
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V***y
Business
8.5
/10
Reviewed 8 week(s) ago
We've stayed here three times, and it's close to the company we're visiting. The WhatsApp service is very responsive, the rooms are standard, the hotel is quite busy, and the food is delicious. Thank you.
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Accommodation's Reply
03 Oct 2025
Dear Ms. V*y, Thank you for this excellent review. We are very happy to have made your stay with us comfortable and memorable. We look forward to welcoming you back on your next visit to Semarang. Best regards. Management Team
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T***a
10.0
/10
Reviewed 9 week(s) ago
The room is clean, the food is complete.
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Accommodation's Reply
03 Oct 2025
Dear Ms. T*a, Thank you for stopping by and giving us such a great rating. We hope you are always healthy and that you can visit Grand Candi The Gallery Hotel again. Thank you. Best regards. Management Team
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e***k
Leisure
10.0
/10
Reviewed 10 week(s) ago
It was a pleasant stay since I had to attend a relative's wedding ceremony in the neighbor area. It was really good to get a room on a higher floor, clean, and the surrounding was a quiet neighborhood.
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Accommodation's Reply
03 Oct 2025
Dear Mrs. e*ke, Thank you for taking the time to write a review of Grand Candi Hotel. We are very pleased to have been your choice of hotel with your family during your visit to Semarang. Thank you again for this review, and we look forward to welcoming you back here on your next visit to Semarang. Best regards. Management Team
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L***a
Staycation
8.5
/10
Reviewed 12 week(s) ago
I like the friendliness... but if possible the paintings
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Accommodation's Reply
17 Oct 2025
Hello L*a, We welcome you to Grand Sugar Hotel Semarang. Thank you for staying at Grand Sugar Hotel Semarang and for sharing your experience with us by leaving a review. We are pleased to hear that our facilities and services met your expectations. Regarding your complaint about the color, we will do our best to improve our facilities and services. Thank you for your review. We look forward to welcoming you back. Grand Sugar Hotel Cema Ramadan Dvigo Erianto E-Commerce
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h***e
8.5
/10
Reviewed 12 week(s) ago
The location is far from the crowds and many restaurants are within walking distance.
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Accommodation's Reply
17 Oct 2025
Greetings from Grand Candy Hotel Semarang, Thank you for sharing your valuable review and experience while staying at Grand Candy Hotel Semarang. We are glad that our facilities and services met your expectations. We appreciate your valuable feedback and hope to welcome you back again. Grand Candy Hotel Semarang is the best.
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Mohamad R.
Leisure
8.5
/10
Reviewed 13 week(s) ago
Thank God, the hotel is comfortable and close to places to eat and coffee.
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Accommodation's Reply
17 Oct 2025
Greetings from Mohammad R. from Grand Sugar Hotel Semarang Thank you for sharing your valuable review and experience at Grand Sugar Hotel Semarang. We are very pleased to know that our facilities and services met your expectations. On behalf of the management of Grand Sugar Hotel Semarang, we apologize for the inconvenience caused. Thank you for your review. We look forward to welcoming you back again. Grand Sugar Hotel Jema Ramadani Dvigo Irianto E-Commerce
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I***i
Transit
8.5
/10
Reviewed 13 week(s) ago
Good hotel - breakfast, the shower not so comfort
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Accommodation's Reply
17 Oct 2025
Greetings from Grand Candy Hotel Semarang! Thank you for sharing your experience and review of your stay at Grand Candy Hotel Semarang. We are very pleased to hear that our facilities and services met your expectations. We will address your complaint about the bathroom and do our best to improve our facilities and services in the future. Thank you for writing the review. Grand Candy Hotel Semarang is the best.
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W***u
Staycation
9.7
/10
Reviewed 13 week(s) ago
The place and atmosphere are comfortable for a staycation with family.
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Accommodation's Reply
17 Oct 2025
Hello Mr. Wu, Best regards, Grand Candy Hotel Semarang Thank you for sharing your experience and review of your stay at Grand Candy Hotel Semarang. We are pleased to know that our facilities and services met your expectations. We look forward to welcoming you back. Grand Candy Hotel Semarang, Cemaramadan Idwi Go Irianto Ecommerce
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yoga p.
8.5
/10
Reviewed 13 week(s) ago
The food prices are quite cheap and the hotel staff are friendly.
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Accommodation's Reply
17 Oct 2025
Dear Ms. Yoga P., Warmest regards, Grand Sugar Hotel Semarang! Thank you for staying at Grand Sugar Hotel Semarang and writing a review about your experience. We are pleased to know that our facilities and services met your expectations. We look forward to your next visit. Grand Sugar Hotel Semarang is a treasure trove worth visiting during your Ramadan holiday. Ecommerce
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N***g
10.0
/10
Reviewed 13 week(s) ago
Easy to read: Use standard writing style (spelling, grammar, capitalization, and punctuation). Minimize the use of slang, upper cases, and abbreviations.
Original: Reviews should be original and based on personal experience.
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Accommodation's Reply
17 Oct 2025
Hello Mr. N*g from Sugar Grand Hotel Semarang, Thank you for sharing your valuable review and experience while staying at Sugar Grand Hotel Semarang. We are glad that our facilities and services met your expectations. Thank you for writing us a review later. Sugar Grand Hotel Semarang is the best. Good morning everyone. Ecommerce