Grand Candi Hotel Semarang

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Overall Ratings & Reviews Grand Candi Hotel Semarang

Traveloka (4,576)
Other sources (67)
8.4
Very Good
From 4,576 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.5

Service and Facilites

8.4

People often mention about Grand Candi Hotel Semarang
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Staff Friendliness (67)
Bedroom (61)
Ambiance (59)
Room Space (55)
Distance to City Center (53)
Hotel Area (51)
Bathroom (50)
Variety (49)
Accessibility (45)
Surroundings (43)
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Traveler Reviews Grand Candi Hotel Semarang

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40
Customer reviews
A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Highly recommended and very clean and comfortable.
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Accommodation's Reply
22 May 2026
Dear Mr./Ms. A*e, This is a message from Grand Kandy Semarang Hotel: We appreciate your review and sharing your experience staying at Grand Kandy Semarang. We are pleased to know that our facilities and services met your expectations. We hope to welcome you back for your next stay. (And of course, Grand Kandy Semarang will be for you!) Front Office Manager
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V***N
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
The bathroom is not clean, the water filling the bathtub and small shower is not powerful, in the advertisement there is Netflix but in reality there is no, the breakfast is not suitable, not luxurious for a star hotel, very unsatisfactory, the price and facilities are not commensurate, I was in a 10th floor suite room, the staff service was not satisfactory, children were charged for breakfast, but the menu was not okay, like it was not a 4-5 star hotel, in my opinion it was not satisfactory, for families who bring children and suite rooms there is still an additional fee for children, only free if the child is 2 max 5 years old, an unwise policy, children under 12 years old want to eat how much, so they have to be charged so they have to pay additional costs.
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Accommodation's Reply
22 May 2026
Dear Mr./Ms. V*N, This is a message from Grand Kandy Semarang Hotel. First, we would like to thank you for writing a review and sharing your experience during your stay. We are honored to have served you at our hotel. Regarding the feedback you mentioned, we have taken it into consideration and are currently investigating to prevent it from happening again in the future. We apologize if your overall experience did not meet your expectations. Feedback from all guests is important for our future improvements. Thank you again for your feedback and review, Mr./Ms. V*N. The entire Grand Kandy Semarang Hotel team hopes to welcome you again. (Of course, Grand Kandy Semarang will have strollers!) Front Office Manager
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martha n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
My son likes it, the place is okay, clean, comfortable.
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Accommodation's Reply
22 May 2026
Dear Ms. Martha N., Greetings from Grand Kandy Semarang Hotel. We thank you for your review and for your experience staying at Grand Kandy Semarang Hotel. We are delighted to hear that our facilities and services met your expectations. We hope to welcome you back again on your next stay. Grand Kandy, Stroller, Front Office Manager.
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d***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The payment system isn't very good. I paid via the app, but when I first checked in, I was questioned again at check-out, saying I hadn't paid and asked for proof. A 4-star hotel or higher should have a good system. The local TV didn't work.
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Accommodation's Reply
22 May 2026
Dear Ms./Mrs. Da, From Grand Kandy Semarang Hotel: First of all, we would like to thank you for writing a review and sharing your experience staying with us. We are honored to have served you at our hotel. Regarding your observations about some shortcomings at the hotel, we have taken them into consideration and are currently investigating to ensure they do not occur again in the future. We apologize if your overall stay did not meet your expectations. Feedback from all guests is important for our future improvements. Thank you again for your feedback and review, Ms./Mrs. Da. The entire team at Grand Kandy Semarang Hotel hopes to welcome you back again. Grand Kandy Semarang, Stroller Operator, Front Office Manager.
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Edwin S.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
The staff were very friendly and helpful with the check-in and check-out process.
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Accommodation's Reply
22 May 2026
Dear Mr. Edwin S., This is a message from Grand Kandy Semarang Hotel. We appreciate your review and your experience staying at Grand Kandy Semarang. We are pleased to know that our facilities and services met your expectations. We look forward to welcoming you back on your next stay. (And of course, Grand Kandy Semarang will be the perfect choice for strollers!) Front Office Manager
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The hotel is full of really nice paintings I like, maybe it's also for sale because there is an average price of 15 million. Got a deluxe twin, the curtains in room 701 couldn't close completely so they used a brooch so they couldn't be seen from outside because the area seems like a housing complex. The food variety is not much for a 5 star hotel according to the app, the main course is very little and the taste is lacking, the pastry variety is also limited, if additional breakfast per person is 150k, the rest is okay. Need to improve the taste of the food and increase the variety.
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Accommodation's Reply
22 May 2026
Dear Mr./Ms./Mrs. Ro, This is a message from Grand Candy Semarang Hotel. First, we would like to thank you for writing a review and sharing your experience during your stay. We are very pleased to have served you at our hotel. Regarding your mention of the limited selection and unappetizing taste of the breakfast menu, we have taken this into consideration and are investigating to prevent this from happening again in the future. We apologize if your overall experience did not meet your expectations. Feedback from all guests is important for our future improvements. Thank you again for your feedback and review. The entire Grand Candy Semarang Hotel team hopes to welcome you again. Sincerely, Grand Candy A. Pram, Front Office Manager.
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P***y
icon-Leisure
Leisure
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8.5
/10
Reviewed 7 week(s) ago
Good service, friendly staff, but the rooms are poorly maintained.
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Accommodation's Reply
13 Apr 2026
Dear Gentlemen/Ladies, This is a message from Grand Kandy Semarang Hotel. We would like to thank you for your review and for your experience staying at Grand Kandy Semarang. We are pleased to know that our services met your expectations. Regarding your complaint about the room, we assure you that we will prioritize improving our facilities and services in the future. Thank you for your review, and we hope to welcome you back for your next stay. (Grand Kandy only) Front Office Manager, A. Pram, S.
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P***y
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, but the rooms are poorly maintained and not very clean.
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Accommodation's Reply
13 Apr 2026
Dear Gentlemen/Ladies, This is a message from Grand Kandy Semarang Hotel. We would like to thank you for your review and for your experience staying at Grand Kandy Semarang. We are pleased to know that our services met your expectations. Regarding your complaint about the room, we assure you that we will prioritize improving our facilities and services in the future. Thank you for your review, and we hope to welcome you back for your next stay. (Grand Kandy only) Front Office Manager, A. Pram, S.
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P***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Good service, delicious food, friendly staff, but the rooms are not very clean and not well maintained.
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Accommodation's Reply
13 Apr 2026
Dear Gentlemen/Ladies, This is a message from Grand Kandy Semarang Hotel. We would like to thank you for your review and for your experience staying at Grand Kandy Semarang. We are pleased to know that our services met your expectations. Regarding your complaint about the room, we assure you that we will prioritize improving our facilities and services in the future. Thank you for your review, and we hope to welcome you back for your next stay. (Grand Kandy only) Front Office Manager, A. Pram, S.
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P***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel service is very good, it's just a shame that the location is not in the center of Semarang city, the food is okay, the drinks in the cafe are quite good.
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1 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Gentlemen/Ladies, This is a message from Grand Kandy Semarang Hotel expressing our gratitude for your review and sharing your experience during your stay. We are pleased to know that our facilities and services met your expectations. We look forward to welcoming you back on your next stay. I am Pasti Grand Kandy, A. Pram, S., Front Office Manager.
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D***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly hotel staff, delicious food.
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Accommodation's Reply
13 Apr 2026
Your response: Dear Gentlemen/Ladies, Grand Kandy Semarang Hotel would like to inform you that we appreciate your review and your experience staying at Grand Kandy Semarang. We are pleased to know that our facilities, food, and services met your expectations. We hope to welcome you back on your next stay. It has to be Grand Kandy! A. Pram S., Front Office Manager
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H***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Once I stayed in the hotel several years back before the COVID-19 era. After that, so far I have stayed in the hotel three or four times and found it still good. Besides, the location is not far from the toll gate, which is a nice choice for you if you just want to exit the toll to find a good place to sleep.
1 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Mr. / Mrs. Greetings from Grand Candi Hotel Semarang, Thank You so much for your kind words after your recent stay at Grand Candi Hotel Semarang. We are very glad to know that your overall stay experience already meets your expectations Your stay experience is our top priority. Our commitment to ensure that you have a safe & comfortable stay experience with us. Once again, Thank You for your feedback. We are looking forward to having you again soon at Grand Candi Hotel Semarang. It’s GOT to be the GRAND Candi, A.Pram.S Front Office Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Great experience staying in. Will come here every time I go to Semarang.
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Accommodation's Reply
13 Apr 2026
Dear Gentlemen/Ladies, This is a message from Grand Kandy Semarang Hotel expressing our gratitude for your review and for your positive experience staying at our hotel. We are delighted to hear that our facilities and services met your expectations. We look forward to welcoming you back on your next stay. It has to be Grand Kandy! A. Pram, S. Front Office Manager
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A***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.5
/10
Reviewed 9 week(s) ago
1. Room cleanliness is not maintained. 2. Parking is inadequate. 3. The staff/security is not responsive to parking positions, making it difficult to exit the parking area. 4. The restaurant is not prepared for full capacity, adding tables only when there is a queue for those who cannot find a table. 5. Avoid breakfast between 6 and 8 a.m.
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1 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Valued Guest, This is a message from Grand Kandy Hotel Semarang. First, we would like to thank you for choosing Grand Kandy Hotel as your accommodation. We are honored to have served you at our hotel. Regarding the other issues you mentioned (room cleanliness, parking, security, and restaurant staff), we have taken them into consideration and are currently investigating to prevent such incidents from happening again in the future. We apologize if your overall stay did not meet your expectations. Your feedback is important for our future improvements. Thank you again for your suggestions and reviews. The entire Grand Kandy Hotel Semarang team looks forward to welcoming you again with even greater improvements. (This must be Grand Kandy only) A. Pram, S. Front Office Manager
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
When delivering friendly and very polite
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Grand Candy Semarang Hotel would like to express our sincere gratitude for your review and sharing of your stay experience. We are delighted to know that our facilities and services met your expectations. We look forward to welcoming you back on your next visit. (Note: "It's GOT to be the grand candi" does not need translation) A. Pram, S. Head of Front Office
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H***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
It's very easy to reach the hotel if you are from other cities through the highway. The access is very convenient. Although it is not a new hotel but well maintained. All is clean, including the towel 😊
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Accommodation's Reply
13 Apr 2026
Dear Mr. / Mrs. Greetings from Grand Candi Hotel Semarang, Thank You so much for your kind words after your recent stay at Grand Candi Hotel Semarang. We are very glad to know that your overall stay experience already meets your expectations Your stay experience is our top priority. Our commitment to ensure that you have a safe & comfortable stay experience with us. Once again, Thank You for your feedback. We are looking forward to having you again soon at Grand Candi Hotel Semarang. It’s GOT to be the GRAND Candi, A. Pram, S Marcomm Manager
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frans a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Overall, it's great. The price is commensurate with the excellent service and the hotel's pleasant ambiance. The breakfast is also comprehensive and delicious.
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Accommodation's Reply
13 Apr 2026
Dear Gentlemen/Ladies, This is a message from Grand Kandy Semarang Hotel expressing our gratitude for your review and sharing your experience during your stay. We are pleased to know that our facilities and services met your expectations. We look forward to welcoming you back on your next stay. I am Pasti Grand Kandy, A. Pram, S., Front Office Manager.
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Check-in and check-out are easy, the staff are friendly and of course comfort and peace of mind.
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Accommodation's Reply
16 Feb 2026
Dear valued guest, This is Grand Kandy Hotel Semarang. Thank you for staying at Grand Kandy Hotel Semarang and for sharing your valuable feedback. We are pleased that our facilities and services met your expectations. We hope to welcome you back again soon. (Contact: Grand Kandy Hotel, Mohammed Habib Hidayat, E-commerce Department)
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Different from others, the impression and comfort during the first visit, the room is clean and the facilities are also very satisfying.
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Accommodation's Reply
16 Feb 2026
Dear Guest, This is Grand Kandy Hotel Semarang. Thank you for staying at Grand Kandy Hotel Semarang and sharing your valuable feedback. We are pleased that our hotel's facilities and services met your expectations. We look forward to welcoming you back soon. (Contact: Grand Kandy Hotel, Mohammed Habib Hidayat, E-Commerce)
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Dian A. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The atmosphere is comfortable, the breakfast service is also great, very pampered by the view
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Accommodation's Reply
16 Feb 2026
Dear valued guest, This is Grand Kandy Hotel Semarang. Thank you for staying at Grand Kandy Hotel Semarang and for sharing your valuable feedback. We are pleased that our facilities and services met your expectations. We hope to welcome you back again soon. (Contact: Grand Kandy Hotel, Mohammed Habib Hidayat, E-commerce Department)
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