1st time coming here...ok I review.. 1..the reception is arrogant, acts up when asked, not friendly to customers. It's like they don't serve but luckily the one person is okay.. 2.luckily got an okay view facing the mosque.muslim friendly.. 3.close to the night market and the tower...just walk.. 4.buffet is okay..it's okay..3.5/5 5.there is a pool...but not big..suitable for the price of b40...worth it..

thank god everything is fine..pom staff is okay

Location perfect, next to pasar malam. The only issue is water heater not functioning. Need to fix this.

The hotel is in the centre of Kuantan Town, so its easy to find. Its an old hotel. Free parking provided in the basement and few parking outside the hotel. The room quite small but the bed is comfy. Shower room also small little space to move around. Breakfast tasty with a few choices. One of the cheapest room in town. We enjoyed our morning walk at a field in front of the hotel. Oo yes, the hotel staff are helpful and informative. Worth staying and we will stay again next time.

Pro: location, kind services. Con: housekeeping per request

If you request something, you never get it. Sometimes we book for 2 nights, the receptionist may ask 'oh, did you book for 2 nights?' What question is this? As a receptionist, you won't know how many nights the guest will stay. Don't you make preparations before the guest arrives to check in? I booked a week in advance, you should take note of the request by the guest (ex. high floor, city view room, etc.) but when I arrive to check in, can you tell me next time, I have to remark on the booking for a special request. I already finished remarking when I booked. Please put a receptionist who knows how to work at the front desk. Please improve your front office department!

Everything is ok, take two single bed rooms, only the air conditioner is not cold enough..

Everything is ok, but the air conditioner is not cold enough.

This is my second time staying at Shahzan Inn Kuantan. I chose Shahzan Inn because the first time I stayed, the environment was beautiful, the service was good, the room was clean, the room at that price had a fridge and iron and iron board in the room. Very comfortable. Only this time, there was an unpleasant smell starting from the back parking lot that was paid to the PBT, in the lobby, the level 7 environment and the underground parking. I hope the hotel can take note of this issue. That's all.

Good environment, nice and friendly staff, also the food was great. Thank you

good, just the toilet is narrow. maybe because it's the cheapest room.

Unpleasant smell at corridor area (stay at level 9) TV reception is poor in all channels (very limited channels by the way.)

Every time I come to Kuantan, I stay here, the service is the best. My stuff was left behind after 3 days, then I remembered to go to the counter, thank God, the cleaner kept my stuff.

Lots of dust, not very clean and the quilt cover is torn.

dusty and smelly throughout the hotel

The air conditioner is very cold, it seems that it can only be adjusted to low or high, the toilet is very clean, and the service is also good

Parking is a bit difficult because parking spaces are very limited.

1 of the staff was not professional or friendly which made customer feel offended by her attitude.

Toilet not too clean. Room quite small. The view is awesome. I got mosque view. The pool, awesome. Very clean. Not crowded. My kids very happy. Will repeat

the room is ok... just a little less cold. View of the attractive room facing the mosque. Breakfast is the best.