Overall Ratings & Reviews Spa & Hotel Terme

Very bad experience

Worst hotel I have ever stayed at. Mainly because the whole places smelt so so so bad, it was just awful, I have never stayed anywhere that smelt that terrible, it made me feel sick and was hard to sleep.

Honestly it was a nice place to stay, but they can really put some more effort keeping that place clean, to many spider webs and other bugs around and in the lobby, plus some dusting of wouldn't hurt too...

This is not 4 star hotel , it's not worth what I paid for, there is only fancy entrance, rest is run down old property ,luck of maintenance, understaffed (employees are amazing) Conclusion False advertising hotel should be 2 🌟 Would I go back NO

It was good but only the food menu for meals it was so local and not that tasty

Very very bad l was planing for more Knight put I couldn't stay . The Hotel and the physiotherapy Very bad the staff Very rude and careless

The bathrooms need to be updated as the tubs are too deep and the smaller rooms shower bed is too flimsy Also, the faucet was spraying all over the place instead in the sink TV was way too small for the room Overall, I was not too happy as my room was downgraded to accommodate my dad’s limited ability to move and use the bathroom in the bigger room (hence deep tub) and was given a smaller room with no money back I will not stay here again

Love the staff! Everyone was professional, welcoming and helpful. Hotel is old, tired, smells and feels like hospital.

Enjoyed a great therapeutic massage at the spa

It was a horrible experience for us. Temperature was 6 degree celcius outside we asked them to activate heating of the air conditioner they said that it is a normal weather for them and they can only activate during winter. We lived under our blankets for 3 days. They are asking extra fee if you want thermal treatment as well. It is not included in the normal hotel booking. Overall, the first 3 days of our bosnia trip was horrible. Thank you Terme for making this happened.

Very close to beautiful parks, restorans, shopes, and captol city of Bosnia Sarajevo as well close to airport, on site SPA, hairstailst, physiotherapy, access to sweeming pool, gym!

Close to everything.Friendly professional stuff.Clean rooms and good food

Like many other during the winter season, the hotel was under repair works. I was hoping there would be a shop nearby that sells swimwear so I could visit the pool and spa area, but nothing of sort there. Perhaps best to stay there a few days & bring your own swim/gym wear. On the positive side, it’s close to the airport and shuttle bus was provided, beds are comfortable and it was relatively quiet.

The cleanliness wasn't great and fire escapes were blocked with old mattresses and furniture and dirty pots

Very friendly staff and spectacular breakfast and very clean room.

Overall nice place to stay. If you're seeking a spa treatment with health benefits this is the place. The spa is based on sulphur springs, so you will have to tolerate occasional smell of sulphur. The smoking culture is still strong and there is an area inside the building on the first floor where people sit and smoke, so you will have to deal that as well. Internet connection nis good but coverage is choppy. If Your room happens to be in the area without Wi-Fi coverage, then you have to rely on local mobile network provider. Staff is curtious and kind.

Great location for relaxing. 45 minutes by tram to Old town Serajevo. Very helpful front desk staff.

This would be perfect hotel in every sense, if there was difference in two things - 1. This is, as many reviews pointed out - therapy center. So, there are many individual separated therapy rooms, for privacy and personal relaxation. However, for other guests there is only a relatively shallow pool with room temperature water. There is no hot tub, jacuzzi, sauna and other things that make weary traveler fall in love with hotel. So, this is not a Spa hotel.... 2. Smoking in all areas. In Bosnia and Herzegovina, smoking is allowed indoor in almost all places. This makes whole hotel filled with smoke and smell of cigarettes up to the point where ceiling lamps show Tyndall effect and smoke gets everywhere.. I smoke, but only outside and I found it difficult to be in this hotel. BUT! aside that, this hotel is fantastic, in very nice area, connected to city centre via fast and comfortable and cheap public transportation, there is wonderful nature to enjoy around and trek and hike and cycle and whatnot! Staff in hotel is wonderful, professional, cordial, versed in languages and they know their business. All they do they do with ease and genuine care for the guest. Hotel is renovated and under renovation with beautiful interior, original paintings from distinguished artists on walls, nice bar, excellent breakfast, and in short, if previously mentioned two things weren't an issue, this would be actually PERFECT hotel!!!

It is good place to stay. It was very loud for few nights but other than that it is worth for the money i paid.

A nice place to stay