Staff at front desk was very rude and not helpful

The hotel is lovely. However, the location is extremely remote — it is not “minutes from everything” as they describe on their website. There is no car service or restaurants, or humans near by. There is literally nothing close to it — so not recommended for solo travelers & you definitely should not go without a car! To get anywhere costs at least €70++. The dining on property is limited — in lieu of the extravagant tasting menu at the Michelin rated restaurant which I’m sure is great, the only option to eat dinner was room service. Despite having another bistro on site, it apparently was only for aesthetics. The room was beautiful & comfortable. Somehow I ended up waking with bug bites in the morning all over my arms — which is hard to say came from the room but since that’s where I was for the day & night, because I had no where to roam — one can only assume. The staff was nice & if you want complete peace & quiet, this is the place for you!

Hotel IJ is a gem of a property deep in Basque country. Set in a gorgeous rural environment atop a small village and surrounded by hills and farms, it is the perfect country getaway. The building is as stunning as the photographs and the rooms have an elegant\ vintage charm to them. Regarding food, breakfast was our favourite meal with dinners at the cafe being little underwhelming. We never got a chance to try the fine dining option. All the staff was very friendly and helpful. I want to put a special mention and appreciation for some front desk staff members who went above and beyond to assist me with a concern with my car rental. I was treated unprofessionally by Avis with a car breakdown but the staff helped me with the language barrier and service concern in a foreign country and I really want to thank them for that and look forward to visiting again.

Nice

Great restaurants at the hotel.

Wonderful property in charming location. Spectular hotel and room. Great starting point for exploring Basque Country

This is a beautiful hotel in the stunning Basque region of Spain. Everything was perfect. The food at the restaurant was fresh and delicious.

Impeccable property with exceptional design and comfort. Great attention to detail. The property is located in a beautiful area and would be an excellent retreat for writers or reflection. Truly enjoyed our visit. I was sorry to miss the Michelin Star restaurant on property but the bistro was excellent.

Beautiful grounds. Iconic building restored to a very high standard.

Delightful couple of nights - the highlight of which was the tasting menu and wine flight. Beautiful setting.

Iriarte Jauregia is probably the best hotel we have ever stayed in. And we have stayed in a lot of wonderful and high end hotels over the years. Some of them have bigger facilities or more luxerious rooms, but overall it is difficult to put it in words how beautiful of a place it is. It is surrounded by the most idyllic scenery. The building has character and charm. The food is just superb! Michelin made their recommendation in 2021!

The hotel is located in a very beautiful small town in the mountains. It’s a five star hotel living an experience in the past. Everybody is very friendly and the food is excellent. Breakfast is stunning as you have the opportunity to eat fresh cheese just done by the Farmers in town . An experience just as the one seen on the movies.

Great place with lovely staff and beautiful rooms. Food in Bistro was also good. We really enjoyed our stay. Easy to find on sat-nav and signposted from small village. The ‘main’ restaurant was not open at the start of the week, but we were happy with the bistro. Will definitely stay again.

Wonderful stay and amazing meal at BAILARA

The hotel is really nice… But very noisy…. You can hear people speaking in the room next door…. At this price this is unacceptable.

The hotel was in an amazing location and near enough that you could travel to San Sebastian. The hotel restaurant was also great with food selection of wines. Local town has one cafe/bar you can walk to

Unique rural property with fantastic views of the Basque Country side. Exceptional breakfast served with local items. Cant wait to return.

Property was beautiful and situated within lush greenery. Great if you want an escape into the mountains. However, my stay was not comfortable as the room I was in (202) had an air conditioning system which was really warm even at 5 degree temperature! Told staff about it and they claimed it was fixed but it was really not. And overall service was polite but felt devoid of warmth.

Awesome place, awesome food, awesome people

Wonderful hotel tucked away in the rural mountains. Its located in a remote place in the heart of the beautiful Basque country. We stayed here for 3 nights due the location since San Sebastian and the ocean are only 40min drive away and the countryside with stunning hikes and scenery are pretty much just around the corner. Rooms are huge, clean and nicely presented. Breakfast is plentiful. We eat in the restaurant on our first evening and the meals are pretty good though. The only thing which lacks a little is the atmosphere and warmth which we would have loved to see at such small hotel in the countryside.