8.3
Very Good
From 2,308 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.2

Location

8.1

Service and Facilites

8.3

People often mention about Sintesa Peninsula Hotel Palembang
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Bedroom (24)
Taste (22)
Room Space (20)
Bathroom (18)
Staff Friendliness (17)
Hotel Area (17)
Variety (14)
Wifi (13)
Family Friendly (12)
Ambiance (12)
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Traveler Reviews Sintesa Peninsula Hotel Palembang

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20
40
Customer reviews
a***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Great, good service, good rooms, nice atmosphere. Perfect for a family stay.
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Accommodation's Reply
14 Jul 2025
Dear Mr. Ario, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. This will certainly be an encouragement for us to continue improving our products and services. We look forward to welcoming you on your next visit to Palembang. We wish you and your family continued health and success. Best regards, Sarjuri, General Manager.
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Rahayu N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
very impressive, friendly staff, close access to agents
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Accommodation's Reply
14 Jul 2025
Dear Ms. Rahayu, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. This will certainly encourage us to continue improving our products and services. We look forward to welcoming you back to Palembang on your next visit. We wish you and your family continued health and success. Best regards, Sarjuri, General Manager.
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Raja M. A. D. B. O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
stayed here for about 10 days. really friendly staff and spacious room. worth the money u pay.
+2
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Accommodation's Reply
14 Jul 2025
Dear Bapak. Raja, We do thank you for sharing a pleasant experience during staying with us. It's a great pleasure for us that our services met with your expectation We are very much looking forward to welcoming you again. Best regards, Sarjuri General Manager
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Raja M. A. D. B. O.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's a good comfortable place to stay. I've stayed here for about 10 days, near the city center. The staff are friendly also. The rooms are spacious.
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Accommodation's Reply
14 Jul 2025
Dear Bapak. Raja, We do grateful for your kind appreciation during stayed with us . We are very much looking forward to welcoming you back at our hotel for your next visit to Palembang. Best regards, Sarjuri General Manager
P***p
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good, so fantastic, amazing, and wonderful
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Accommodation's Reply
14 Jul 2025
Dear Bapak. Pritvi, We do thank you for sharing a pleasant experience during staying with us. It's a great pleasure for us that our services met with your expectation We are very much looking forward to welcoming you again. Best regards, Sarjuri General Manager
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable, spacious, roomy because of the large and wide windows, very helpful with the large table for working.
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Accommodation's Reply
06 Jun 2025
Dear Mrs. Agnes, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course, it will be our encouragement to continue improving our products and services even better. We are looking forward to welcoming Mrs. Agnes on your next visit to Palembang. May Mrs. Agnes and family always be given health and success. Best regards, Sarjuri. General Manager.
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Ikhsan A.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
All staff are very friendly, have been coming back to this hotel for years So far always good
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1 people find it helpful
Accommodation's Reply
06 Jun 2025
Dear Mr. Ikhsan, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course, it will be our encouragement to continue to improve our products and services even better. We are looking forward to welcoming you on your next visit to Palembang. May Mr. Ikhsan and your family always be given health and success. Best regards, Sarjuri. General Manager.
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The hotel is very good, the food is also varied, the staff is friendly and the room service is clean quickly. Great, I will come here again next time.
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Accommodation's Reply
06 Jun 2025
Dear Mrs. Elia, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course, it will be our encouragement to continue improving our products and services even better. We are looking forward to welcoming Mrs. Elia on your next visit to Palembang. May Mrs. Elia and family always be given health and success. Best regards, Sarjuri. General Manager.
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Yenna E.
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Transit
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10.0
/10
Reviewed 13 week(s) ago
The hotel is good, the food is also good and the location is in the center of Palembang city.
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear Mrs. Yenna, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course, it will be our encouragement to continue improving our products and services even better. We are looking forward to welcoming Mrs. Yenna on your next visit to Palembang. May Mrs. Yenna and family always be given health and success. Best regards, Sarjuri. General Manager.
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G***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
friendly and helpful and close to town
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Accommodation's Reply
25 Apr 2025
Dear Mr. Genta, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course it will be our encouragement to continue to improve our products and services even better. We are looking forward to welcoming you on your next visit to Palembang. May Mr. Genta and your family always be given health and success. Best regards, Sarjuri. General Manager.
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andy m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The hotel staff is friendly, the price is relatively cheap, the breakfast food is delicious and the room size is quite large.
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear Mr. Andy, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course it will be our encouragement to continue to improve our products and services even better. We are looking forward to your arrival on your next visit to Palembang. May Mr. Andy and your family always be given health and success. Best regards, Sarjuri. General Manager.
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D***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 14 week(s) ago
The room is damp, the AC is not cold. Hopefully it will be better in the future.
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Accommodation's Reply
14 Jul 2025
Dear valued guest, Thank you very much for your feedback and attention to improve our products and services in the future. This will be our focus for further product and service improvements in the future. We look forward to your visit on your next trip to Palembang with even better service. May you and your family always be blessed with health and success. Best regards, Sarjuri, General Manager.
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yapie h. m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The hotel is nice and clean, the rooms are big and the service is good with friendly staff.
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Accommodation's Reply
25 Apr 2025
Dear Mr. Yapie, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course, it will be our encouragement to continue to improve our products and services even better. We are looking forward to welcoming you on your next visit to Palembang. May Mr. Yapie and your family always be given health and success. Best regards, Sarjuri. General Manager.
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Ayu W.
icon-Staycation
Staycation
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10.0
/10
Reviewed 15 week(s) ago
The room is very spacious and has a bathtub.
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Accommodation's Reply
25 Apr 2025
Dear Mrs. Ayu, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course, it will be our encouragement to continue improving our products and services even better. We are looking forward to welcoming Mrs. Ayu on her next visit to Palembang. May Mrs. Ayu and her family always be given health and success. Best regards, Sarjuri. General Manager.
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
The bed smells musty, lots of hair, looks like the sheets haven't been changed. The floor of the room is dirty with lots of hair and dirt, the table is full of dust. I stayed in a deluxe club type with a bathtub, The bathtub had a broken water cover, The bathroom shower hose was torn, so the water sprayed everywhere. The water smelled rusty, the room was dark, 1 room light was off, 1 table lamp was also off. The cupboard was full of dirt and dust, the place to put tea and coffee smelled of urine. The AC remote sometimes jammed, the AC was very noisy. The room smelled damp and musty, because there was no air circulation. I was originally in room 312, but because the bathtub was broken I moved to room 316, but the bathtub was still broken, so if you fill it with water, the water can come out because the water drain is broken. Breakfast was not very tasty, and there was not much variety. The staff were okay and friendly
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Accommodation's Reply
11 Apr 2025
Dear Mrs. Martha Viola, First of all, we apologize for the inconvenience that occurred during your stay at our hotel. And we thank you for your positive feedback so that we can immediately make improvements. We are looking forward to welcoming you back on your next visit to Palembang. May Mrs. Martha Viola and family always be given health and success. Best regards, Sarjuri. General Manager.
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unadi
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The receptionist was friendly but unfortunately the breakfast was delivered to the room.
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2 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Mr. Unadi, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course it will be our encouragement to continue to improve our products and services even better. We are looking forward to your arrival on your next visit to Palembang. May Mr. Unadi and your family always be given health and success. Best regards, Sarjuri. General Manager.
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Yolanda C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The staff is friendly, responsive, the food is all delicious.
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2 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Mrs. Yolanda, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course it will be our encouragement to continue to improve our products and services even better. We are looking forward to welcoming Mrs. Yolanda on your next visit to Palembang. May Mrs. Yolanda and family always be given health and success. Best regards, Sarjuri. General Manager
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L***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
I stayed overnight yesterday, because I still had some business, I booked again suddenly in the afternoon. It turned out that the booking date was wrong. I immediately contacted Traveloka in front of the hotel, and finally I was able to reschedule. Thank you Traveloka & the hotel. For hotel breakfast, it turned out that the menu was the same as yesterday.
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Accommodation's Reply
01 Mar 2025
Dear valued guest, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course, it will be our encouragement to continue to improve our products and services even better. We are looking forward to your arrival on your next visit to Palembang. May you and your family always be given health and success. Best regards, Sarjuri. General Manager.
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L***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
ad connecting room, got free room upgrade because booking in the afternoon and impromptu. spacious room, complete. fast response when requested.
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Accommodation's Reply
01 Mar 2025
Dear valued guest, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course, it will be our encouragement to continue to improve our products and services even better. We are looking forward to your arrival on your next visit to Palembang. May you and your family always be given health and success. Best regards, Sarjuri. General Manager.
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Ahmat S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Friendly and satisfied staying here
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2 people find it helpful
Accommodation's Reply
19 Feb 2025
Dear Mr. Ahmat, Thank you very much for your appreciation and trust in us. We are grateful to be your Hotel of Choice during your visit to Palembang. Of course it will be our encouragement to continue to improve our products and services even better. We are looking forward to your arrival on your next visit to Palembang. May Mr. Ahmat and your family always be given health and success. Best regards, Sarjuri. General Manager.
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Number of reviews per page
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