Overall Ratings & Reviews Pergola Boutique Hotel

Wonderful staff..beautiful grounds…peaceful.

Does not deserve 4 stars. Amenities fo not justify the high price. No elevators. Room and bathroom need major renovation. Very fisappointing

Such a great stay… the design is so unique and welcoming and the staff were all so lovely.

The staff was absolutely wonderful. The classic charm of this Portuguese boutique Hotel just added to the warmth. I would not hesitate to recommend.

The staff was very welcome and friendly. The breakfast was amazing and location is great. The grounds is so romantic.

Personal service and experience - well done to staff

We loved this hotel in Cascais - in the charming old town. It has a delightful garden/restaurant at the entrance. We ate there a couple of times - food was delicious. Our room was comfortable and the staff were very helpful and friendly. Would be happy to stay here again.

This is a review our party of 6 and 3 room stay at The Pergola Hotel. • Beautiful Spaces: The hotel is stunning. The front garden is breathtaking (especially flowers) and the interior and rooms feel authentically Portuguese. • Service Level Could be Improved: The level of service from hotel staff could be improved. You can tell the establishment is solely focused on the restaurant and not hotel, the restaurant had 5-8 visible staff while the hotel only ever had 1-2. Employee was not as welcoming and friendly upon check-in and we had to ask for help carrying bags up stairs (no elevator). There was one gentleman who came later in the day that was very friendly and helpful! • Room Quality Could be Improved: The rooms walls had dents and unfinished/unpainted spot. Shower drains were not working and would quickly fill up and spill while showering. The rooms were nice but needed maintenance. Overall, I’d recommend this hotel despite the 2 opportunities. It did feel like a boutique hotel and space is stunning.

Impressive hospitality and gorgeous hotel steps from beaches, shops, town center, and soooo many restaurants.

This is my favourite place to stay in Cascais. It’s a beautiful property (both inside and out) with an excellent restaurant on site. The staff are absolutely wonderful. I highly recommend:)

Central location. Close to beach and restaurants. Restaurant service was extremely slow. Food was above average for breakfast but very average for lunch and below average for takeout breakfast. Staff kept telling us to refer to the What’s up app instead of offering personal information.

Lovely hotel within walking distance to restaurants and shops.The grounds to the hotel were great and the dinning room was beautifully decorated. Reception very helpful nothing was too much trouble.

We loved our stay at the Pergola. It is in agreat location, the house/hotel is beautiful and staff is so nice.

What can I say about the staff but amazing, a great friendly welcome, never had a check in where you are seated in Chesterfield chairs and offered your choice of drink while your dignified host encourages and engages with you and makes you feel individually welcolme (as I am trying to learn Portuguese he spoke patient Portuguese with me to help me learn) The rooms are charming, the garden outside is lovely, the location is excellent for the train and for a short walk to any location you would wish to visit. I had a very excellent breakfast here on my final day which is prepared a la carte, which I always think is better and less wasteful. But I didn't try the food on the evening though the bar was nice and it was quite busy with diners on an evening. Charming place throughout and you won't get better treatment at check in at any of the best hotels in the world.

A good (not great) stay at the Pergola. Positives: Comfortable bed, great shower. Super friendly and helpful concierge. Service at breakfast great (depending on who you get) Beautiful setting and gardens Cons: Can be very lacklustre service for drinks/breakfast, with forgotten orders, or being forgotten all together. Missing some hotel standards; can’t hang a note on door saying do not disturb, or clean my room, leading to issues with housekeeping (not their fault, they have to guess who is in) Minimal storage; it is a beautiful house, but lacks some basics - definitely worth staying with that in mind. Sound really travels! - again, due to the nature of the house, you hear everything. On some sites it’s marketed as adults only - when we were there we had young children very upset in halls from 10pm - midnight. Felt for them and the parents as the sound just echoed everywhere ☹️. Not sure if it is still adults only or not, but don’t head in thinking you’ll have a deep sleep. Overall, felt like one for the influencers to snap, as opposed to a truly relaxing stay. It’s a shame, as the staff are on the whole wonderful, as is the space, but it’s not quite gelling.

AMAZING hotel! Don’t even think twice about staying there! EVERYTHING was PERFECT! I can’t wait to go back in September! I forgot to mention their breakfast! THE BEST!!!!

Lovely building in a nice location. Great for a 1 or 2 night stay. Great communication from the hotel and friendly staff.

I would not recommend this hotel. It didn’t meet the online description. The hotel is an old, room smelled like mold, Bathtub/shower water did not drain water properly, light bulbs need to be replaced, walls need to be painted. No TV, no elevator, no receptionist after 5 pm. We booked for 3 nights, but had to leave after one night because of the unsatisfactory conditions. The staff was nice and we had no issues canceling the remaining two nights. Were able to find a much better place and had a great time in Cascais.

This is exactly how a boutique hotel should be. The place was espectacular inside, the rooms beautiful and the service impecable! This hotel was the most amazing hotel we stayed the entire trip. It had character and personality. It is run perfectly by the staff and managment.

We liked the location and the staff was very welcoming and helpful. The unique character, architecture and landscaping of the property was awesome. The gardens were a nice place to read a book or have a glass of wine.