Overall Ratings & Reviews Hotel Austin Paradise @ Pulai Utama

Staff makes me wait more than 30minutes. They said didn't receive my booking. I told them that never happened in my life before. I already paid and receive the booking ID but they just lazy to check. I show them the email booking ID and traveloka apps that showing already book the room and paid but the guy keep on saying don't have. I tell him to check the booking ID but they just being lazy and ask me to pay again book another room. After a while he check the paper itenary booking and I saw 1 of the paper have my booking. He said let me check again. Is obvious the name and booking ID is there have my name and exactly the same like my booking ID yet still wasting my time to wait. Seriously won't never go to that hotel ever again. Room okay clean but no soundproof

Hotel bersih dan selesa....staff terbaik

Abit noisy at night sometimes till 1am in the morning, glass type bathroom, suitable for short stay only.

Room is too small even for 2 person..not suitable for family or friend to stay togas because they use glasses door for the toilet..

Actually the hotel is so good, but one night I quite surprised when there’s a cockroach inside the room, how could it happened? But the cleaning service staff was very honest, when my little brother forgot the wallet during checkout he kept it on the receptionist.

This hotel is suitable for a short period of staying.

A pleasant experience guards the hotel. The concierge serves friendly and communicative. The hotel can be used as an alternative in Skudai.

The room is clean, and the hotel is close to everywhere for eating. The only problem is that the acoustical barrier on the wall is not good enough to block noise from the street.

The place is clean ... comfortable ... friendly staff ... close to dining ... close to Aeron mall and close to UTM ... only grap is 7 ringgit

Good, but a little noisy outside the hotel.

The rooms are clean and nice, the bathrooms are clean. Good service for guests and strategic hotel location near culinary and shopping centers.

Comfortable. Strategic place, easy to find food. Near with shopping mall.

Clean room, good location and good service

Nice service and I love it!

Room is cramped, not worth the price.

It's just okay for short stay...

Lovely place to stay for a couple of days