Booked through traveloka, room E1
The room is spacious
The bathroom has cobwebs
The bed is hard and uncomfortable to sleep on
The refrigerator and tissue box, if they can be changed, it would be great because there is black mold...indicating uncleanness. Other than that, the environment is good, natural, beautiful, well decorated. I would like to give compliments
Serious disadvantages
I asked the restaurant to borrow 2 spoons and got the answer that they don't have any. Very confusing. The hotel is quite big. I asked to borrow only 2 spoons and got the answer from the staff that they don't have any.
But it's okay.
I ordered Pad See Ew with seafood to eat in the room. I asked for 2 spoons.
I got the answer from the staff that they are plastic spoons and the food is in a box.
I secretly thought to myself that I ordered food from the hotel and they put it in a box for the customer. The customer ordered food from the hotel, not from outside. The price is expensive and you get this kind of service.
Very bad service....Please let the hotel manager know and improve this....