Overall Ratings & Reviews Gran Pacifico

Great service nice hotel nice rooms

Todo estuvo excelente! La comida del restorante así como el desayuno también le doy un excelente.

Bathroom and room furniture are at least 40 years old

The location is good, with a top floor restaurant with a view. Rooms were spacious, with plenty of room for luggage. The people were polite and helpful. The property’s condition is tired and stained. Hallway carpets are stained, ceramic tile on the bathroom floor was blackened. Some mold around the bathtub, baseboards coming away from the wall. We arrived early and had to carry luggage to a lower level and back up. On checking out, they ran our credit card twice trying to pay our bill for dinner (waiting to see if we will be charged double…). Dinner in the restaurant was good( fondue for two).

The condition of the hotel is quite poor. The rooms and hallways are not clean

The carpets in the hallways had multiple stains, the carpet in the room could use a good cleaning or removal. The shower walls needed attention, grout and seals were showing signs of deteriation. Our window over looking the ocean side, one of the windows had gone milky. The staff were great! The dining on the 10th floor was amazing, both the view and the food.

Nice view, clean comfortable- good breakfast. Will be returning- definitely

Cuartos muy amplios y con buenos servicios (caja de seguridad, refrigeradora). Personal muy amable

The hotel is located next to the old mall and only 5 or 6 blocks from the big mall. The place is nice. The downside is the restaurant. The service there is not good. Overall, a nice experience.

Very limited amenities in bathroom. Place is a bit dated. Breakfast included was just okay. Parking in the garage is tight and a bit inconvenient. However, the front was very helpful during the Christmas period. Especially helpful and accommodating was Soledad. She made up for a lot of drawbacks to the hotel.

Very well located, breakfasts were ok

Very nice stay!

Friendly & helpful. Great food!

Faded elegance. Nice restaurant/breakfast area. Great views. Convenient parking in adjoining car park. Room comfortable but somewhat drab and in need of more attention to detail - for example, thick dust on some window sills and chair frame, loose toilet roll holder. Access corridor carpets looked like they could do with a thorough shampoo or, better still, replacement.

　The front desk said they would email the receipt right away, but they haven't yet sent it after one day of checking out.

Friendly staff, great location

We had a beautiful room, 901. It was really nice for the price we paid. Breakfast was good but they ran out of plates and coffee. The young man at the front desk is always super helpful. We loved our stay!

Big rooms, big bed, very helpful staff, spoke fairly good english. Very comfortable stay, english speaking tv channels, decent breakfast, stunning views. Very close to the center & the bay front, supermarket was 50mtrs away, also had car parking.

The hotel is well located and rooms were large and comfortable

Enjoyed our stay. Didn't have cell service yet coming from the airport so we drove in blind and the hotel was very easy to find.