Staff were extremely helpful, helped us sort out passes out, set us up on the LAAX App, sorted out watching the 6 nations games and generally very accommodating. I had booked a double bed but was given a room with singles, they sought to resolve it as best they could and in the end it didnt matter. Would recommend having a kettle in the room as there was no tea making facilities. Breakfast lacked fresh fruit and was very heavy on bread. Otherwise lovely hotel and would stay again