From the clean and comfortable room, to the wonderful staff, my stay here was so pleasant. It really felt like a little slice of heaven.

Yed

The Breakfasf was pretty good, however the room A/C did not work, so I asked staff to come check, 2 hours went by and the housekeeper came to clean my room so i asked her about the A/C, she called the front desk, they came, turned a few buttons with a attitude like I was bothering him, and turned around and left the room with even checking to see if it was working or not. The A/C didnt have not 1 drop of air come out. I stayed for 6 nights and every night i had to open the window and door for cool air. 2nd night there my neighbor was on the balcony at 2am smoking and on the phone talking to anyone who would pick up the phone, speaking very loud until about 4 am. The hotel is not walkable distance to anything such as resturants or cafes.

Great stay at the Best Western, had everything we needed. Very friendly staff.

Twin room perfect for one person with basic amenities. Would stay here again!

There was no heat in the rooms. No one at the front desk even after calling multiple times. I came downstairs and they said the manager would be in at 8am, that was no true. The manager does not come to work on Sunday. There was no WiFi, no one informed me prior to my arrival. The restaurant menu didn’t have anything available except for pizza. The tablet to communicate in the room did not work either. I will not be returning.

Rooms need to be updated. The photos on the website make the rooms look nicer than they are. Common areas like lobby and lounge are nice and updated. Parking area is small and not enough parking for guests

Very clean, very quiet. Just used as a way point but would stay there again when passing through.

Superb staff! Professional, friendly, smiles, helpful!

I was very disappointed that I didn’t get a room with AC. I stayed in the hotel for four days. Total a fan wasn’t available until the last night.. I also found a bug crawling in the bed that I killed then I found another one crawling by my head when I woke up the next morning on the bed. Tick or bed bug. They need to move the beds and vacuum under the beds and clean the carpet. They also need to clean the bathrooms thoroughly. If you want a room with AC you need to book directly with Best Western. If you go through hotels.com you will not get the AC or a refrigerator.. and they cannot change your room to a room with AC or with a refrigerator.

Breakfast was amazing location was great will stay again

Breakfast buffet was fantastic! One recommedation for the rooms: install USB cable charging ports. This will allow international travelers to charge their phones without having to also bring a bulky electrical adapter plug.

Great place

The property is in a location a good distance from the Center with its food options. A car or taxi is required and there is no Uber. A very nice breakfast, but other than that a basically average hotel.

The staff, location, and appearance are great. The showers are extremely dangerous. The way they are configured to be "step up and in" as well as porcelain without heel grips makes them deadly to the elderly. Furthermore, the soap dispenser, while very convenient, can leak directly onto the porcelain creating even more dangerous conditions. This must be corrected or someone will be severely hurt.

Good option in Ktown - one of the few hotels that will have a single twin bed option at a lower price. Many rooms have small balconies - not a great view, but good for some air (or a smoke)...

This hotel has very good breakfast mear a walking trail and rooms have nice balconies for smoking

The property felt very safe with professional maintenance staff as well as utility care. I was given a room that satisfied the majority of my needs without any issues that I would personally consider to be very inconvenient, and the overall service was generally respectable. While it took me some time to get used to the surroundings of the property due to my lack of German knowledge, I did not feel as though the neighborhood was dangerous at any given time nor particularly alien. The people I met were patient with me and treated me well, and the transportation services that passed in the neighborhood were also excellent. In short, I had a pleasant time at Best Western Kaiserslautern. I look forward to my next stay there, should I have any more of them in the near future.

Property was quiet and in a great location. I was able to relax and enjoy my stay without being bothered. Management and staff were attentive and professional.

It was a great stay