8.2
Very Good
From 4,313 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.1
Meal
7.9
Location
8.3
Service and Facilites
8.1
People often mention about ZOOM Hotel Jemursari
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Ambiance (16)
Staff Friendliness (12)
Surroundings (11)
Bedroom (10)
Distance to City Center (9)
Accessibility (9)
Wifi (9)
Bathroom (9)
Soundproof (8)
Hotel Area (8)
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Traveler Reviews ZOOM Hotel Jemursari
Number of reviews per page
20
40
Customer reviews
K***h
Staycation
5.4
/10
Reviewed 4 day(s) ago
The room smelled of unpleasant perfume, making it hard to breathe. The bathroom towels looked like they'd been used. The phone was broken.
The bathroom exhaust fan was broken. It wasn't good, really.
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A***a
6.1
/10
Reviewed 2 week(s) ago
small, smelly & dirty room.. no towels provided, room lights off, phone off, wifi is really slow.. overpriced compared to the comfort provided.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear A*a, Thank you for your rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. Regarding the information you provided regarding the condition of our telephone, we apologize because we are currently in the renovation stage, but we need to clarify that the condition of our towels, bathroom lights and wifi are in very good condition. We apologize profusely because maybe the comfort you get has not met your expectations. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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C***a
Staycation
8.7
/10
Reviewed 2 week(s) ago
Next time, try to make sure the TV doesn't suddenly lose signal or have bad signal so there's only 1 broadcast...
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Accommodation's Reply
04 Jul 2025
Dear C*a, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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A***t
Leisure
10.0
/10
Reviewed 2 week(s) ago
The hotel is nice and strategically located. The rooms are also clean. Highly recommended to stay here.
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Accommodation's Reply
04 Jul 2025
Dear A*t, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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IP
Indah P.
Business
8.8
/10
Reviewed 3 week(s) ago
My hotel-to-go when in Surabaya. Friendly staff, convenient room, and tasteful breakfast. A recommended budget hotel
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Accommodation's Reply
04 Jul 2025
Dear Indah P,
Thank you for your positive rating and review for us.
We always try to provide the best service so that all guests feel comfortable while staying at our hotel.
We look forward to welcoming you back to our hotel.
Thank you and warm regards,.
Ali Akbar.
Hotel Manager
B***o
Business
10.0
/10
Reviewed 3 week(s) ago
The hotel staff, especially Kak Imelda, are very friendly, provide fast service, respond wisely to customer complaints, and have a cozy and clean room.
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Accommodation's Reply
04 Jul 2025
Dear B*o, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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Syahidin
Transit
9.4
/10
Reviewed 4 week(s) ago
The room is clean. The AC is cold.
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Accommodation's Reply
20 Jun 2025
Dear Syahidin, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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S
Satmaka
Business
9.7
/10
Reviewed 4 week(s) ago
Nice room, carpeted floor, cold, hot water works, location on the side of the road easy access.
Friendly staff. Food acceptable
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Accommodation's Reply
04 Jul 2025
Dear Satmaka, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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m***a
8.5
/10
Reviewed 4 week(s) ago
Clean and comfortable rooms. Friendly service staff to help with accommodation matters
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear M*a, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar. Hotel Manager
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D***a
8.5
/10
Reviewed 4 week(s) ago
Staff hotel ramah+ breakfast OK arya
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Accommodation's Reply
17 Jun 2025
Dear D*a, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar. Hotel Manager
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D***y
10.0
/10
Reviewed 5 week(s) ago
The staff is very friendly and the place is very clean.
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Accommodation's Reply
17 Jun 2025
Dear D*y, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar. Hotel Manager
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W***a
Transit
8.5
/10
Reviewed 5 week(s) ago
I first stayed here around 2016. Then I came back in 2025, it didn't look new anymore but it was still really good considering the price.
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+3
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Accommodation's Reply
10 Jun 2025
Dear W*a, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar. Hotel Manager
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F***i
Business
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and always helps guests promptly and quickly😊
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Accommodation's Reply
10 Jun 2025
Dear F*i, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar. Hotel Manage
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A***n
10.0
/10
Reviewed 6 week(s) ago
Very good, friendly staff, nice room.
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Accommodation's Reply
10 Jun 2025
Dear A*n, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar. Hotel Manager
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IP
Indah P.
Business
9.4
/10
Reviewed 7 week(s) ago
My second time stayed here. Really enjoy and comfort for this price.
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Accommodation's Reply
04 Jun 2025
Dear Indah P.,
Thank you for your positive rating and review for us.
We always try to provide the best service so that all guests feel comfortable while staying at our hotel.
We look forward to welcoming you back to our hotel.
Thank you and warm regards,
Ali Akbar
Hotel Manager
ST
Santi T.
5.0
/10
Reviewed 7 week(s) ago
As soon as we entered the lobby, there was a musty smell that probably came from the jute ropes hanging above, the aroma was not pleasant for us who are allergic to dust. The room's AC was not cold and there were leeches in the toilet. Ordered for a friend who was in transit in Surabaya. For other services, it was okay.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Santi T., Warm greetings from Zoom Hotel Jemursari! Thank you for your rating and review for us. We apologize profusely regarding the conditions that occurred in our Hotel as well as the condition of the AC and bathroom in our hotel that have not met your expectations, Rest assured we always strive to provide the best Products & services so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to Zoom Hotel Jemursari. Warm regards,. Ali Akbar. Hotel Manager
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M***Y
Medical
8.4
/10
Reviewed 10 week(s) ago
Only the AC is not cold enough 🙏🏻
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Accommodation's Reply
12 May 2025
Dear M*Y., Warm greetings from Zoom Hotel Jemursari! Thank you for your positive rating and review for us. We sincerely apologize for the quality of our rooms (Air Conditioning/AC) which has not met expectations. Rest assured that we always strive to provide the best products & services so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to Zoom Hotel Jemursari. Warm regards,. Ali Akbar. Hotel Manager
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Puta w.
Staycation
8.8
/10
Reviewed 13 week(s) ago
The only minus is the hot water because the information is that it is being repaired. But overall it's okay.
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2 people find it helpful
Accommodation's Reply
04 May 2025
Dear Puta W., Warm greetings from Zoom Hotel Jemursari! Thank you for your positive rating and review for us. We sincerely apologize for the quality of our room (Hot water/Water Heater) which has not met expectations, Rest assured we always strive to provide the best products & services so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar. Hotel Manager
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P***t
10.0
/10
Reviewed 13 week(s) ago
Nice place, but yesterday there was an LED light behind the bed that was blinking. If it turns off, it's hard to turn it off.
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Accommodation's Reply
04 May 2025
Dear P*t, Warm greetings from Zoom Hotel Jemursari! Thank you for your positive rating and review for us. We sincerely apologize for the quality of our rooms (LED lights) which have not met expectations. Rest assured that we always strive to provide the best products & services so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar. Hotel Manager
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H***Z
5.9
/10
Reviewed 15 week(s) ago
Warm water is not available, and it wasn't informed on check-in. One lift can't be operated. The receptionist replied with an excuse that the current rate already considers the condition of warm water being broken (not available), but she couldn't show the evidence. Overall, my experience in this hotel is bad. I will not stay at this hotel anymore.
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear H***Z,
Thank you for your rating and review of our Hotel. We are very sorry to hear that you were not satisfied during your stay at our Hotel.
Regarding the information you provided, the Lift & Air Conditioning did not meet your expectations. We apologize. Please be assured that we will always make improvements, so that all our Guests feel comfortable while staying at our Hotel.
Thank you & warm regards,
Ali Akbar
Hotel Manager
Number of reviews per page
20
40
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