Dear Ms. Fransiska Ginting, Thank you for taking the time to share your detailed feedback and for staying with us multiple times. We truly appreciate your loyalty, and we’re very sorry to hear that your most recent experiences left you with a negative impression. We regret the confusion regarding the use of kitchen facilities and utensils. Your feedback highlights that our policies were not communicated clearly, and we understand how frustrating that must have been. We will work on making these guidelines more transparent to avoid misunderstandings in the future. We’re also sorry to hear about your interaction with our daytime cleaning staff. While we do aim to maintain a comfortable environment for all guests, this should always be communicated in a respectful and courteous manner. Your comments will be shared with our team to ensure we improve how we handle such situations, especially when addressing noise concerns. At the same time, we appreciate your kind words about our front desk staff—it’s encouraging to know that some aspects of your stay met your expectations. Your feedback is very important to us, and we will use it to improve both our communication and service standards. We’re sorry to hear that you’re considering other hotels, but we do hope you might give us another chance in the future to provide you with a better experience. Thank you again for your honest review.