Overall Ratings & Reviews Hotel Club La Serena

Great

The room's decor was outdated.

Property is a little dated. Clay tennis courts had weeds growing on the court. Overall it was OK

Un lugar bonito frente al mar para pasar en familia, los trabajadores son agradables y el lugar es limpio.

Beautiful hotel would absolutely stay here again! Right along the beach, easy to walk to grab dinner. Wish we spent another night here. Hotel is super clean, nice pool, beautiful landscape!

People are really nice. Staffs are extremely friendly. I did the laundry and it was properly, effectively and efficiently done. The software is excellent. However the hardware needs some more maintenance. The room was a bit run down although it was very clean. As a four star hotel, I was expecting a more decent breakfast. The overall experience was excellent but all thanks should be to the excellent staffs. The hotel itself, needs some work.

An plain hotel that has a few deficiencies. A decent eatery and an average accommodation. Having communication difficulties, it is inconceivable that you compromised your privacy by disclosing your personal phone number to the reception staff, as it is only possible to communicate via WhatsApp.

Could not connect Wifi and AC was not functioning well. And the noise from outside was not comfortable. Others were ok.

Good but old facilities.

Eddy was very helpful at the front desk.

Excellent

Good place

Windows and room need a thorough cleaning. Rooms need updating. Check in needs to be more efficient. I expected much more from the pictures. Disappointing…

My friend and I stayed one night at Hotel Club and we had high expectations because of the price we paid, but also because this is one of the mains Hotels in Avenida del Mar, the main road by the coast in La Serena. The pros are the location and installations within the Hotel as there's a swimming pool, restaurant and bar in the premises. The cons are the quality of the rooms with tired furniture, walls and noise coming from next room as there was a locked door that was facing the closet area and from where you could hear everything that was happening on the other side. Breakfast selection was good and check-in and out process went smooth. Not sure if we'd go back as there are probably better quality Hotels for the same or cheaper price.

The property doesn't reflect the offer amenities. The wifi is really weak in the room, making impossible to do remote work, for those are nomad worker. The room are really small and the bed are twin size. No AC in the room only heater. Staff try accomodate they were helpful.

Great view and excellent relaxing area, pool and garden. Across the beach and 600 meters to local transportation to central La Serena. Restaurant is very good . Breakfast is excellent. Clean and safe.

In general was good, just need ask for extra towels and the room smells something weird, the fresher spray doesn’t work!

The dinner was excellent and worth the money I paid for it, everything was extremely organised. I wish that the check-in was a little earlier and the check-out a little later, and that the internet was stronger in the hotel rooms (mine cut out quite a bit). But aside from that everything was great.

Nice and comfy hotel. Good rooms with enough space. Just need to have better access to rooms, because they’re not in the same building, so some walk is required and there’s a spot where only ladders are available, no lifts. So some work is required for your luggage. The building with rooms has lifts. Average breakfast and the restaurant is overpriced for the quality.

Hotel lobby was beautiful, food was delicious but rooms are not as desirable as photos portray. Towels old. Windows dirty.