Hotel Club La Serena

Explore Hotel Club La Serena
8.4
Very Good
From 251 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

8.4

Service and Facilites

8.6

Traveler Reviews Hotel Club La Serena

Number of reviews per page
20
40
Top reviews
Cristian
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8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I like it I will return there
ABA DISTIL
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8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Good overall
Eliana
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Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Property always well kept. The staff was friendly and helpful
Mikhail
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10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Good new hotel , room has heater, everything works , but I think is too small Hotel restorant is very good , with excellent service
Cristian
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Excellent location!
Ruby
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with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Friendly helpful staff, right across the street from the beach, an easy walk to some restaurants and sights and a nice comfy room, thumbs up!
Phil
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

For the price was excellent value. No soap though provided in the shower and toilet. Staff were friendly and location right across the beach.
Marcos
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with Partner
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Todo excelente, ubicación
Yaroslav
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

I chose this hotel mainly because of the pool. The first photo shows a beautiful pool, and it was the key reason for my booking. Unfortunately, when I arrived, I found out that the pool was not working. This was very disappointing, especially because it was not clearly mentioned in advance. The room was generally okay, but some areas were not very clean. The hair dryer was fixed with a short cord, which was not very convenient. There was also no place to dry a swimsuit. On the positive side, the bed was very big and comfortable. Towels were changed every day, which was nice. Breakfast was sufficient, but the choice of food was not the best. Overall, the stay was acceptable, but the closed pool really affected my experience.
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Kristin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Loved that the property was on the beach. Spacious room. Too bad it wasn’t warm enough for the pool! We liked walking to restaurants but were disappointed to not find any small market nearby. Would recommend, would stay again.
Jeanette
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Great lication
Mercedes
6.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

The hotel is clearly oriented toward conventions not tourists.
Anesha
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

It’s low season here and the hotel is by no means full but we couldn’t check in at 2pm and we couldn’t stay longer in the room. Shame. Even though there was coffee and tea in the rooms, there was no ‘crema’ or milk. I asked for some and was directed to the restaurant where they wanted payment for a cup of milk. Shame. Couldn’t even sit in the restaurant and buy a drink when we left the room as we were told it was closed. Shame. We have been travelling around Chile during low season and all the other hotels have been lovely! Shame this hotel seems more like a low cost budget airline….Staff was friendly so think this stems from the management.
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lorna
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 92 week(s) ago

Hotels.com verified review

Great
Paul
6.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

The room's decor was outdated.
Vance
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Property is a little dated. Clay tennis courts had weeds growing on the court. Overall it was OK
BÁRBARA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Un lugar bonito frente al mar para pasar en familia, los trabajadores son agradables y el lugar es limpio.
Shelby
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Beautiful hotel would absolutely stay here again! Right along the beach, easy to walk to grab dinner. Wish we spent another night here. Hotel is super clean, nice pool, beautiful landscape!
Verified traveler
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8.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

People are really nice. Staffs are extremely friendly. I did the laundry and it was properly, effectively and efficiently done. The software is excellent. However the hardware needs some more maintenance. The room was a bit run down although it was very clean. As a four star hotel, I was expecting a more decent breakfast. The overall experience was excellent but all thanks should be to the excellent staffs. The hotel itself, needs some work.
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Jorge
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Business
4.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

An plain hotel that has a few deficiencies. A decent eatery and an average accommodation. Having communication difficulties, it is inconceivable that you compromised your privacy by disclosing your personal phone number to the reception staff, as it is only possible to communicate via WhatsApp.
Number of reviews per page
20
40