Overall Ratings & Reviews La Laguna Gran Hotel

Beautiful hotel, outstanding staff.

This is a really good 5* hotel. It’s got a rather old fashioned interior, but it’s pleasant. Great breakfast! Comfy bed and good bedding. Good gym and spa. Nice pools. Lots of other facilities. Slightly non-customer-focused guy at the reception.

It was a lovely hotel and we had a great stay

Love wverything

Nice hotel. Nice dinner down in the restaurant - it was a Menu del Dia - so, three courses for one price and the food was good.

Our second stay - central location with comfortable room, excellent breakfast, friendly& helpful staff.Roof top pool very inviting & well maintained. Unfortunately no tea & coffee available in room. Will definitely go back.

Excellent stay in very comfortable well situated hotel. Our executive room was huge and the rooftop pool a bonus. We had the half board which was tremendous value, breakfast very good, dinner had a limited choice but everything we ate was very good quality.

Definitely would recommend this property.

Verry comfortable hotel. Nice bed and not overpriced cafeteria

Wonderful hotel in a great location. All the staff was super kind.

What an exquisite hotel! Beautiful property, lovely rooftop pool with views of the city, nicely appointed large rooms. Great price for quality. Perfect home base for vacation in Tenerife!

Soggiorno perfetto in tutto! Staff premuroso e cordiale, qualità della colazione elevata, camera spaziosa e pulita. Inoltre, anche il ristorante è di alta qualità a prezzi convenienti e la presenza della piscina sul terrazzo è un plus da non sottovalutare.

The facilities and amenities were wonderful. There were multi-lingual staff available to help at all times. Overall excellent facility in a wonderful part of historic La Laguna.

On the 😔 side: The executive suite we reserved and paid for was nothing like the photos in the Hotels.com and the hotel’s website. And it did not have a patio, as promised in the hotels.com, and it looked out on a wall, as they said all the executive rooms do. So we moved to a lower priced room (with no reimbursement) just to have a better room. That room was in an older part of the hotel, with inefficient AC and mold in the shower. Hot tub was not very hot. On the ☺️ side, it is in a great location (wonderful wine tasting and Asian restaurant next door), wonderful lobby, great breakfast (for a price), and coffee bar.

Wonderful stay! I recommend this hotel. Great location and spacious room.

Friendliness and kindness of all the employees from Paula & others (Reception desk) to Alfonso (maintenance)

Very nice room. Staff was helpful. Nice atmosphere in lobby. Parking was underground with convenient access to hotel although fairly expensive at 20 Euros per day.

Overnight stay whilst flying from Tenerife North Airport, up very early so no chance of breakfast. Still enjoyed the hotel.

Wonderful hotel. Especially enjoyed our room with terrace. My only complaint was that the WiFi was quite patchy.

Underground parking is steep but rare in La Laguna. Wonderful hotel and location!