Excellent breakfast,

Rooms are nice and clean, the location is convenient and the breakfast included was good

Clean, spacious room with nice amenities, a good breakfast, convenient parking and in a great location near the city center.

Always stay at the ibis whilst in Heraklion, great location, great breakfast and comfy beds - perfect x

The door to the balcony did not properly close and you can constantly hear wind noise and we could not sleep. We inform the reception and they said they will send somebody to look at it. Next day housing person came, look and said that it is wind noise and its normal as it was windy outside. I told them that in my group other people have room on same floor and they don't have noise. Staff said they will look into next day. Next day sent housing person and she could not figure it out. I told them that either there is door gasket not sealing properly or hardware loose, but she left after opening and closing door. I booked this hotel for 3 nights was planning to stay 3 nights. After complaining several time finally they send maintenance person, who tighten the door hardware and fixed door issue. We checked out after 2 nights and asked for refund for third night, but hotel staff mentioned they can not give refund for third night, as booking was done through third party. Appreciate, if we can get refund for third night, as we stay there only for 2 nights, but paid for 3 nights. Please have customer service call us at (336) 908-0425 to process refund. Thanks Mustafa Puri

I wasn't able to book a shuttle as the hotel wasn't responding to messages sent through Expedia.

Every thing was ok. Nothing special

Staff was very accommodating and provided a lot of good information about the area.

Staff were great and helpful, discounted car parking under the hotel, room was really nice. It was clean and the breakfast was a welcome addition.

Very nice room

Our room was amazing. Loved the unique use of space! Breakfast was huge and had a great selection. Staff was very helpful. Loved the discounted parking under the hotel. Quick walk to wonderful shops, great little restaurants, and the coast.

room was okay. Sheets were not changed daily. Breakfast was good.

Excellent clean modern rooms. Full breakfast. Good location.

The location was great. However, very loud at night with traffic.

Everything was seamless, comfortable, clean, and roomy. Breakfast buffet was fresh and large with lots of variety. Staff was friendly and helpful. Close walking to everything!

Junior suite was very spacious

Didn’t had breakfast. The staff was very friendly and helpful

A very well located and modern hotel in the center of heraklion. Very walkable to shops and dining. Stayed with 2 kids and they had a great time.

Nice

The room is very spacious, has large balcony with view for the ocean and the fortress. The room is clean and bed is comfortable. The location is very convenient close to many sightseeing place and dinning or shopping area. It is in the city center. The staff is very friendly and helpful, the breakfast has lots of choice! Highly recommended this hotel!