Overall Ratings & Reviews Hotel Vila Santa

It was a nice facility I enjoyed the staff, area, and assistance. Was a little surprised about the no ac/heat but no big deal

Staff not really friendly

Woww que más puedo decir de Vila Santa lo Mejor , es mi tercer años regresando al Peru y pues Vila santa ya es como Mi casa y me gustó que hasta se recordaron de mi , Mafe muy atenta , todos ahí son super los veo el Próximo año ☺️☺️

Would definitely come back

O hotel tem boas instalações e a equipe é extremamente enxuta e com altas demandas, precisa aumentar a quantidade de funcionários, pois os mesmos estavam com muitas demandas e sem suporte e mesmo assim atendendo com muita educação e leveza. Demorava as refeições pois tinha muita demanda e poucos funcionários. Outra sugestão já que o café da manhã não é self service, colocar um “menu” e o cliente escolhe o que quer, da maneira que está não funciona, pois não sabíamos o que tinha .

La recepcionista no fue amable con mi familia a pesar que fue su segunda vez hospedándose en el hotel. La primera vez los recibió un Sr. que fue muy amable con ellos pero esta vez no paso lo mismo. La recepcionista los trato como si ella les hiciera un favor de estar ahí cuando el trato a los huéspedes debe ser cordial y amable porque es la primera impresión.

La primera vez mi familia tuvo una buena atención porque un Sr.que estaba ahí que los recibió amablemente pero esta segunda vez que se hospedaron la recepcionista no fue nada amable ni servicial con mi familia no quedaron nada satisfechos con ese servicio ya que es la primera impresión. Mi recomendación es que siempre la bienvenida sea amable y con un buen trato hacia los huéspedes.

All around top customer service from desk house keeping and restaurant staff great service will be back 👍

Great customer service all around from desk room staff and restaurant staff 👍

The staff are super welcoming is the second time staying in this hotel and planning to go back again !!

Excellent location and near to good restaurans and malls

Amazing hotel i will only stay here when i come to lima. Josue was amazing juan manuel also amazing. We cannot say enough about this amazing hotel. Also thalia was amazing.

Hi I'm Andrew and I stayed at this hotel for 10 days 08/28/23-09/07/23 room 306........ beautiful, beautiful, beautiful ❤️ safe security, comfortable cleanliness awesome 👍 service wonderful location and language was not a problem it was a welcome challenge.... Vila Santa will be my home away from home I will be back.......thanks to all at the Vila Santa Hotel for a priceless vacation ....... Andrew green

Exelente

I do not like it is too noisy, construction

The staff was very helpful and the place was clean!

Friendly, helpful and professional staff. Room was clean. You could see and smell the cleaniless of sheets and towels. Room was mostly quiet except for the AC unit. It had these unpredictable noises. And of course sometimes other guests were not subtle coming in and out of their rooms. I recommend to ask for an interior room if you're a light sleep like me. Our first room was right in front of the main avenue. Couldn't sleep a wink but next morning we requested a change of room and they were very accommodating. Breakfast is included and it's good but not many choices. The same selections every morning. There are a variety of nearby restaurants to switch up. When you walk out the front door of the hotel, it is a main avenue, therefore it is easy getting a taxi or cab or buses. The main highlight for me is the beautiful terrace located on the 10th floor. The menu has appetizers, entrées and both nonalcoholic and alcoholic drinks and its all delicious, well presented and very reasonable prices. I cannot express enough how friendly and professional the staff is. I would definitely stay there again.

Clean hotel, great breakfast and near shopping areas. Attentive and friendly staff.

Pros: refrigerator in room, microwave available in the restaurant on the 10th floor, heater, good hot shower with good force ( have to let the water run for a while to get hot water), clean rooms, place felt very safe. Cons: beds were fine, but could be a bit softer.

Excellent accommodation very friendly staff. Professional and courteous. Very nice interior with paintings and ornaments quite unique. Would definitely recommend it.