Buena localización el staff muy bueno y economico

Todo bien 👍

Mucho ruido del Tráfico de carros local en las habitaciones. No meriendas ni agua en las habitaciones Solicité merienda en la Madrugada y no tenían nada. Soy diabético

La ayuda de Elio Juárez, José Chacón y Sofía López fue muy buena, nos apoyaron en todas nuestras necesidades, gracias!!!

Rooms were comfortable. Breakfast was good.

The bar tener was not helpful I think he was rude o. The other hands the captain and the other guy name David was very nice nad the supervisor her name was jessica

Great stay overall. The staff were friendly and helpful, the room was clean and comfortable, and the location was very convenient. I’d definitely recommend this hotel and would stay again.

Excellent hotel in walking distance to La Candelaria and other attractions. The pool, sauna and gym are great, the staff are all very helpful, and the breakfast changes daily. Bring ear plugs, noise from the hall can come into the room and there are some distant roosters. We would stay here again.

The pool and the staffer was excellent, along with the location.Close to everything, good security checked and anyone entering the property which was good. The gym was the worst though and the The steam room was not functioning along with the I found a room was not to par. But perfect location.Will be returning back in may.

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Breakfast was freshly made, several main attractions are within range, service was good but better could be done with the facilities… there was a constant from the toilet, the windows are sealed shut with no AC and it would have been nice to have a fridge, microwave oven, coffee maker or iron in the room especially since we paid for deluxe room. The positives include good service and friendly/helpful staff

El peor hotel del mundo. Ruido mucho ruido por la noche. No había agua caliente y nadie te atendía.

Room was a bit noisy as you could hear everything from the corridor. Good location for a 2 day stay though

The service here was above and beyond than expected, very courteous and genuine. I was on a visit with my girlfriend for about a week. The staff there are phenomenal and patient with all the questions i had and resolved anything i needed, Eliot, David, Sophie, and Nickoli were some of the stand out service i could remember they were especially helpful throughout my stay. The rooms were very clean and spacious in my room jacuzzi was a nice touch and decorated by the romantic package was really great, if you want to make a special surprise. They cleaned daily refreshed towels asked if we needed any extra very accommodating. Very worth the stay we didn't go to the sauna but the jacuzzi in the room was great clean, the pool area is not to be missed we went around 8 pm had poolside drinks the pool was warm. Everything was great nice area downtown art district feels. Thanks Hotel Grand Park! Most definitely recommend and will be back as well.

Small, dirty room, no possible open windows. Unfriendly reception staff. Sauna from 10 am but was not switch on until 10:20 am . Breakfast not tasty. Definitely not 4* hotel.

The location I was told by multiple taxi and uber drivers during my stay, was a very unsafe part of town to be in. I could also hear every persons phone conversation from every room on the same floor as i stayed on. Friendly staff, very accomodating, the noise was the only concern durijg my stay, safety outside the hotel is beyond their control.

Terrible from the start i paid for a premium room with a king bed, they tried to give me a closet with twin bed and think two adukts can fit. After complaining the gave me a different room. The room i reserved was also suppose to have a refrigerator when i requested that it was declined. I would have left the hotel day one but i didnt want the headaches or trying to get a refund.

The restaurant manager are so rude and nasty with the costumers do not go this place they treat you like trash

The restaurant manager was so nasty with my family members and my child I got the small pizza for my grandson and the restaurant manager try told my family that we can not eat that pizza at the lunch room but the way that said so was so rude and nasty and aggressive we got 3 rooms at the hotels spent a lot of money there and I think it was inappropriate to treating costumers that way I will never coming back to this hotel not more including my family and friends.

Clean rooms and friendly staff. Good place to stay for the price.