Overall Ratings & Reviews Santa Cruz Boutique Hotel

On the night of our arrival for a one-night stay the hotel was closed for refurbishment. We had not been told in advance, and had a frantic search for alternative accommodation. The Boutique Hotel has to date not replied to our e-mail, so we are currently out of pocket.

Very clean, lovely bright room. Lovely bathroom, towels and bed linen. Friendly helpful staff. Good breakfasts, excellent service. Shame that dinner was not offered in the evenings. This service seems to have been ceased for some reason, nobody could give us a reason. Our trip and stay here was very pleasant.

All superb ,very clean ,would recommend this hotel to anyone, great place to visit.

I was looking for a place near the airport for my last night on Madeira and this was ideal. Good sized room with a good breakfast included. Worth noting that at this time of the year the restaurant is only open for breakfast. Lots of places to eat nearby though.

I responded to your initial request for feedback two days ago. Did you get my email? This hotel charged me for the stay even though I had prepaid with you. This means that I have double paid. Despite my request to the hotel for reimbursement, they were unwilling to do so at the time we checked out. Please will you contact the hotel to ask them to refund my money?

Very nice hotel..clean..helpful staff..Good breakfast

Good breakfast included. Location easy to find. Nothing to dislike

Ocean view at a very reasonable price. Great breakfast, helpfull staff, comfortable and clean.

Great hotel for a holiday, restaurant was so good for food and drink.

Nice, spacious and clean hotel. Very friendly staff. Area is in a perfect place with everything around you. Would stay there again

Great hotel for catching an early flight from the airport. It’s quiet and clean.

Great value for money. We spent two nights here following a week in Funchal at a large resort. A very clean comfortable room, good breakfast included All the staff were friendly and very helpful. Tea/coffee facilities in the room would have made it perfect. The village has a pleasant atmosphere and a number of bars and restaurants that offer excellent quality food far cheaper than Funchal.

We stayed here for 10 nights and had a lovely time. The view from the beach facing rooms is stunning so try to get as high a floor as possible. The room was very comfortable although it would have been nice to have had more drawer space for clothes and extra hangers for the wardrobe. The bathroom was very modern with a walk in shower space and “drench” shower head with lots of hot water and plenty of pressure. Breakfast buffet was tasty if a little repetitive but set us up nicely for the day. Evening meals were very good and all the staff were helpful and friendly. The village itself is fairly quiet with plenty of restaurants and coffee shops to chose from and the promenade is a popular walk taking you from the lido at the western end to under the end of the airport runway at the eastern end of the village. Talking of lido’s there are 2 in Santa Cruz but while we were there the western one was not open at all (maybe it’s just open in the summer months) and the lifeguards at the other only operate up to the end of September although the area was still available to use during our visit which was until 8th Oct. The beach itself is very rocky so not comfortable to lie on but there were large boards to stretch out on if you want to catch a few rays. It’s worth pointing out though that the boards were being collected in on the day we left so it looks as if they are a summer thing too. We had a lovely time in Santa Cruz and certainly intend to return.

A lovely small hotel close to the beach. Very clean, good sized bedroom and excellent views from the balcony. The staff were very friendly and helpful. There was a good selection for breakfast and eating on the roof top terrace was great. If I were to be picky then it would have been nice to have had a tea/coffee facility either in the room or from a vending machine in the hotel.

staff friendly and helpful .they made you fill welcome English not bad

We spent one night at this hotel before moving to our timeshare trade in Funchal. We especially enjoyed the lovely dinner and included breskfast on the scenic rooftop restaurant. Everyone at the hotel from reception to the restaurant staff were helpful and nice. The hotel is right onnnthe beach if you don't mind rocks or bring water shoes. The water is very refreshing!

We stayed in the Santa Cruz Boutique Hotel for one night when we arrived in Madeira. We arrived very late at night (4am), and they were kind enough to have the security check us in since the front desk staff had gone home. The room was clean, the beds were comfy, and we had a nice view of the beach. The breakfast buffet was delicious the next morning. I'd definitely stay here again.

Very nice and modern hotel. Only one day but I wish I could stay longer.

Friendly staff, nice hotel, good sized clean room, good breakfast

If you are looking to stay somewhere near the Funchal airport, you can't beat this place. Only 4 min away by taxi and will set you back EUR 7 for the ride. The hotel is clean and upscale facing the town square and the ocean. Considering that there are few flights into Funchal, there is not much noise from the airplanes and it's cool to see them land (they don't pass by here when taking off). The staff were pleasant and the room clean.