Overall Ratings & Reviews Novotel Charleroi Centre

It was utterly disgusting and not even worth 1/3 of what was paid. Truly a miserable experience.

It was as expected

Perfect, easy for public transport

Easy check-in, friendly reception staff. Clean rooms

Hotel is well situated next to a shopping centre in the best part of Charleroi. Comfortable hotel with friendly and welcoming staff. Good sized room - only drawback being that bathroom facilities are in bedroom (basin is open-plan & would have preferred more privacy). We enjoyed a nice meal in the restaurant and breakfast was plentiful.

Hotel was good, the only problem was that the postal address on the automated correspondence was an underground car park without pedestrian access. Trying to arrive on foot from the railway station proved to be difficult and confusing!

Very short stay, so it fitted our needs. Room was very hot though. There was air conditioning, but it was too noisy to leave on.

Dirty walls and found chewed gum next to the sink in the bathroom.

It was a nice experience, breakfast was great

Mon troisième séjour dans cet hôtel et pas le dernier ! Equipe formidable sur tous les postes ; chambres modernes et confortables ; bar chaleureux et terrasse ; top localisation au coeur de tout à pied. Testé le petit-déjeuner en chambre : absolument parfait !

Great hotel we moved on the last night to a room with a bath thank you to the manager for arranging this. Rooms very comfortable stains in the corridor carpets should be addressed and the seating in the bedrooms also need stream cleaned

👍

Badly organised and poorly staffed.

Good position, close to gare central from where you can reach the airport easily. Close to shopping centre and different restaurants. Hotel clean with big room.

The hotel was excellent, in the city center. What was not so excellent, is that our car was broken into and stolen from shortly after our arrival at Charleroi, even though it was in the Q-Park (not affiliated with Novotel). We had not researched Charleroi before coming there, so we didn't know that it is known for its level of crime and beggars. When I went to move my car to a safer location, I noticed unsavory people squatting inside the garage.

Helpful front desk. Nothing open to eat on Belgium national day. Nice room marred by hard bed and unusual pillows. Well placed for centre and rail stations.

This room was described as superior room,we found the room was basic nothing superior about it,there was no dressing table just small table beside sitting chairs,not even iron or iron board in room. Looking on to anunkept area at back of hotel.

Very nice hotel in the Charleroi city center. Most restaurants closed by 7 or 8pm, and was difficult to find many solid dining options. Not an easy city to navigate without a car.

Hotel itself is OK - similar to other Novotels I have stayed in. Area around hotel rather grim. Several defunct shops and restaurants. Not the fault of the hotel. Need a good street plan to find hotel unless somebody gives you directions. If you consult Google maps print out the detailed directions if you can. Unless your smartphone can direct you.

L'équipe de cet hôtel est tout simplement exceptionnelle ! De l'accueil au bar en passant par le petit-déjeuner, chaque membre du staff est aux petits soins pour les clients ! Les chambres sont ultra propres, modernes et bien équipées. Localisation parfaite au coeur de la ville. Petit-déjeuner parfait (en salle comme en chambre). Agréable bar avec un joli toit terrasse. Mon 2ème séjour et pas le dernier.