Nice clean and spacious room, good restaurant and convenient for local shopping mall

Limpio, nuevo, cumple

Restaurant food was inedible Check in was slow and tedious Checkout was tedious and unhelpful Room was less than expectation for Novotel

Quarto amplo. Atendimento atencioso e prestativo. Boa localização.

Just a amazing customer service, beautiful hotel and perfect delicious breakfast. Looking forward to go back to my time ;)

We had a wonderful experience with the 6 nights visiting family in Brazil. The hotel is spotless, beautiful decorated and the breakfast was totally amazing. Very friendly service. We will definitely come back. Thank you for the excellent service.

I needed to type up some work in the evening but the room was very gloomy due to poor lighting. I had to work in the main hotel lobby. Also there was a kettle and teabags in the room but no coffee. I asked for some but they do not provide coffee in the rooms which I could not understand given that I was in Brazil who are a major coffee producer!!!

All was great

Very nice !!

Excelent option!

Great stay as always.

Good place to stay for thr price. Stuff speak enhlish.

I had higher expectations for this place. Perhaps I was unlucky to get a room that was not super clean and definitely needs some maintenance. Small details like mold in the shower, dirty walls, peeling wallpaper, torn sheets, my towels had a musty odor. I never got the TV to work except for Netflix. I had a king size bed with two small pillows. It looked odd and motel-like. Why can't a 4 star hotel have pillows for a king size bed? The property itself is nice and is in a safe and good location. There's a nice mall across the street, staff was nice and kind as well.

They gave me a key that would not work 3 times in a row.

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Nice property

Great stay in a modern hotel. Across the street from the best mall in Sorocaba.

Definitely recommend

Great hotel with paid parking.

Staff very friendly helped me upgrade to an executive room very swiftly.