Overall Ratings & Reviews Urban Garden Hotel

For our say, this was a convenient location. The price was very reasonable. The accommodations were simple, but sufficient. When we checked in, the room that we were assigned had been used and not prepared. That was kind of a bummer. But they got us into another room right away. The dinner at the restaurant on site was very good. It included appetizer, first course, main course, and dessert at a very reasonable price.

Nice room and helpful staff. WiFi did not work in our room, though. Not too long of a walk to the nearby Lidl or the metro station

Great place to stay if you are looking for value, cleanliness and convenient…15 minutes metro train to Termini train station…the facility is gated…so it is safe and decent location and premise…

Beautiful property with real flowers and plants all around. The place was very clean and nice with great service everyday with clean bed and towels. It was very convenient with the metro and bus station next to you. The area is not the best to look at but the hotel is locked up and very nice. There are not many areas to eat around you or stores.

Generally this is a nice little hotel, prefect location close to the metro that goes straight to the colosseum, also inly about 20 mins from ciampino airport. We actually found the location great. Some odd things, there is no kettle in the room, so no tea or coffe making facilities, we took our own coffee sachets and luckily we were able to get hot water from them bar. The rooms are pleasant but very basic, no wardrobe, draws etc and there is a small window within the door, so they do get really stuffy, no private balcony or much natural light in rooms. Staff are lovely, apart from the night receptionist our last night, he was just ignorant. You will be charged city tax of 6 euro pp per night on departure, we didnt know this so be prepared. Do not get a private taxi to/from hotel. We got charged 15 mins wait time by our taxi the day we left even though we got in it on time, apparently as standard they arrive 15 miutes early which our hotel didnt tell us so it was already 23 euros before we even left!.

my room option (Comfort Double Room) positive: hotel is near the station is 10min walk with your luggage friendly staff. cleanliness of the room bathroom is clean enough, it has a safe, big enough for two people ONLY. negatives: area of the hotel is dirty and during late evening is unsafe. room (Comfort Double Room) does not have window uses builtin window part of the door to say it's a window, the walls are paper thin you hear all the farts of other guests next to you like surround system, IF YOU NON SMOKER this will be your hell, as other guests can smoke right outside your window-door till late in the evening there's not much around the area.... I WOULD suggest book hotel closer to Rome central if you are staying longer than 2 days.

WiFi didn’t work Room didn’t look like pictures No elevator Had to ask for towels Shower door was broken and claustrophobic once inside bc it was so small Tv didn’t work Two twin beds were pushed together to create a “king” and you’d slide between mattresses Rooftop was not as featured on pictures

Staff were lovely and friendly.. Was perfect for what we wanted....to be near the Ryder cup. Only thing would be if they had English subtitles on the TV... couldn't manage to find it asked some other guest's they couldn't either...didn't ask staff as wasn't much of an issue.. would also say maybe check the air con as smelled a bit damp other than that it was lovely..nice to see a resident cat too..

The location is very convenient to the nearby Rebibbia Metro station. You can take the train and bus all over the city, which is the most cost-effective option. It is maybe 2 blocks away which can be trying for an elderly or disabled person. It's not the prettiest area in the city, but I felt safe while I was there and that's the most important factor. The hotel building itself is old, but well-maintained and cute. The staff is very nice and helpful. The breakfast is delicious and the wifi is good, but those are really the only amenities worth anything here. It's a good place to rest your head at the end of the night.

The Urban Garden Hotel is an absolute gem in Rome. As a hotel with a great rate, it was pleasantly very clean, has an available full breakfast, and the staff were helpful and kind. Our room was extremely comfortable and spacious. There is an outdoor garden and patio space to enjoy conversation throughout the day, you can arrive anytime as the front desk is always open, and they have a small bar service as well. This hotel is worth staying at if you are willing to take the metro from Roma Termini to Rebibbia (about 25 min.).

Hotel is right by the metro station and was very convenient. The staff went above and beyond and truly made our stay. The only thing to note is the wifi is not strong in the rooms, but it’s great in the lobby. Would definitely recommend!

The only issue is the elevator is too small like super small

Very friendly and helpful staff, good breakfast buffet, clean and tidy rooms that are accurate to the photos. The hotel is a gem in a not great area. Metro is within walking distance to the hotel. A sewage smell from the bathroom.

The people at the front desk are extremely nice and helpful. The hotel is in good condition, the only issue is that our room didn't have a refrigerator but the people at the front desk were really helpful and offered their help. Another small issue is that to get to the room there are two sets of stairs so it may be uncomfortable for some people. Other than that is a really good and affordable option to stay in Rome, is not close to the main tourist attractions but there is a Metro station just a few minutes from the hotel that takes you directly to the Colosseum.

The property is clean, great breakfast, friendly staff. I managed to find a good family restaurant close by. Metro station’s at walking distance, very convenient, as well as local buses. The smell that comes from the bathroom was terrible, I had to keep the bathroom door closed and turn A/C on which helped a lot. Other than the area and the smell everything else was as expected.

The room wasn't the one I was expecting and not even close to what I was expecting: it has no windows and in the bathroom you could see cracks in the walls. During the night you could hear people shouting and making very loud noises from downstairs, because there was a dedicated space for having a drink and smoking. We stayed for only 2 nights, and on our second day, when we went beck to our room at night, we found out that the room hadn't been cleaned: the bed was not made, the towels not changed ecc.. The receptionist that night was very kind and he gave us towels but the room couldn't be cleaned and he offered us the possibility to have our breakfast at the bar since we had to leave early and we couldn't wait for the buffet at 7am. (We could notice that it definitely wasn't the first time this situation happened, he wasn't surprised by the fact that the room hadn't been cleaned). BUT, the next morning, the other receptionist was very rude and, after explaining what happened, he only gave us the choice of taking the croissants for take away and he was very upset because we should have waited for the buffet. He didn't apologize for the inconvenience we had the previous night and not even a discount on the price we had paid already. The only positive thing was the breakfast: the food was good and we had enough choice. I would never go back there. Very disappointing.

I like my room and the staff were professional and very helpful.

We enjoyed our stay very much at Urban Garden Hotel. Very convenient location and friendly and professional staff. We felt very comfortable being there. We loved hanging out in the lobby, a nice barista served us delicious cappuccinos each morning. That was one of our favorite parts of our trip!

The rooms were clean and the breakfast crew was very nice. About 8mins walk to the metro. And about 30 mins from the metro to the Colosseum.

This is a great hotel about 5 minute walk and 15 minute subway ride from the center of Rome. The area isn’t fantastic but isn’t sketchy. Bed was quite a nice surprise in terms of comfortability but only came with one pillow per person. Check in was easy, breakfast is an option but we didn’t try it. We did have a couple snacks and coffee as well as $2 beers from the bar. Would stay again for sure.