Overall Ratings & Reviews Sousse Pearl Marriott Resort & Spa

Stay was great with the exception of check in and lobby area. Check in was delayed...which was understandable considering the 100%. But....the temperature in the lobby area was very high which made the wait very uncomfortable. Other than that, the stay was excellent!

For a 5-star rated hotel, this is one of the worst stays I’ve had. There were cockroaches in the room, the sink was clogged, and the shampoo and body wash were empty. The staff took so long to get back to us and didn’t address our concerns.

A really good stay in sousse the Marriot has two pools we went B&B which was excellent value for money

Clean, well kept, convenient and easy.

Great location & staff. Room was not clean enough.

Great facility, professional staff. I stayed in this hotel multiple times never had any issue or surprises

Excellent customer service and big, comfortable room!

Hotel is almost perfect. But outdoor swimming pool. Too many people. So i cannot ise sunbed and swimming pool allday. That is only one of weak point

Transportation

Il s’agit d’un formidable hôtel ! Les gens du personnel sont extrêmement accueillants et gentils ! Les installations sont excellentes. Néanmoins, le bain tourbillon du spa est petit et n’est pas assez chaud. De plus, les saunas ne fonctionnaient pas bien. Un merci tout spécial au maître d’hôtel du restaurant italien et au serveur Saber. Ils ont été très chaleureux et aux petits soins avec nous !

Great hotel in a great location. Excellent, friendly staff and the food was very good with a wide choice.

The staff and service is excellent, the views of the ocean beautiful, the pool is nice. the rooms are mediocre and the area around the hotel is a long way from anything, except the ocean.

We love the hotel and the ambiance. 🤗

The hotel is very nice and I loved the decoration, however the customer service is not at the level of a 4 stars hotel and especially of a Marriot hotel. I purchased 2 bedrooms of 3 people each, when we arrived at the check in counter the gentleman kept on insisting we had 3 bedrooms, I showed him the voucher which specified 2 bedrooms. He kept on insisting and told me that the rooms were already paid for so why not to use it. I said ok and I split my family in 2 people for each room. After 30 minutes we were in the room, the reception called me to tell me that I had to pay for the 3rd room. I argued with the guy that he did confirm the 3 rooms were paid for, he admitted his mistake and he said he would have loose money from his salary if I stayed in the room and not pay for it. We had the option to leave 1 room and put an extra bed in each room. As the kids had already use the beds I accepted to stay in the third room as I felt bad for the guy and I paid the extra 80 Usd (the room with hotels.com cost me Usd 55 so much less that what they were charging me!!!). I told the guy that I was keeping and paying for the 3rd bedroom which he confirmed it was already paid and that in exchange he could offer a drink to compensate the mistake they did. I went downstairs to pay for the room and have a drink. The following morning at check out I was asked to pay for the drink!!! I had to explain the entire story to 3 different people (also the manager) and still I had to pay for it.

😞 bad people in reception

التكيف سيء جدا والمدينه لا تستاهل الزياره

The reception is probably the most important part of a hotel experience. If you have a poor experience there it determines whether you will return to the hotel in the future. Let's just say the check in process was extremely unprofessional and off-putting. I felt like I was checking into the El Mouradi. Horrible and disrespectful staff.

Well located hotel, welcoming and kind staff especially at the restaurant and at the reception, tasty food, unfortunately no Air-conditioning as per their policy it Shouldn’t be working between October and May, which doesn't make sense as in March the weather in Tunisia could be warm,

Amazing Stay, Thank you Bessma for allowing us this fabulous and extremely relaxing stay, being as hospitable and professional as a Front Desk Manager is at the Marriott International Brand; Check in (Adel) and Check out (Karim) as smooth as a Bonvoy member should Expect. F& B with the Kindness of Executive Chef Karim, the very Yummy and flavor oriented OPUS restaurant is a must visit while you are around. We also liked The Buffet Breakfast , thank you

The property is gorgeous, the staff is exceptional, I wish I could take them all home with me. The breakfast is the largest I’ve ever witnessed at a hotel, with so many options to choose from. They spare nothing to service you. The pool is beautiful, spa services were delightful as well. Also the spa space is beautiful. The beach had security so I could leave my bag while I swam with no worries at all. I was sad I had to leave