Overall Ratings & Reviews Aquatio Cave Luxury Hotel & SPA

This hotel is one in a million. The teams on the front desk and in the restaurant were just so very professional and welcoming. The breakfast was really delicious, and catered for every different need. We had a lovely room, the pillows were a little hard but the bed was very comfortable. The lighting was ambient and really showed off the uniqueness of the room. In the suite there was no separate place to sit (as would be usual in a suite) so this was disappointing, so when it was warm enough we sat outside which was lovely to watch the beautiful swifts, house martins & swallows busy at work! Be careful of the steps up and down the property, particularly in your room if you are in a suite. It can catch you out if you are half asleep getting to the bathroom. We loved our time in the Spa too, we visited twice. The facilities were everything we needed, we didn't need more although the team there were not as forthcoming and friendly as the teams in the rest of the hotel. The massages we had were very good though. This was by far the best hotel we stayed at during our trip. Matera is wonderful and magical. Staying in this hotel really helped us feel more 'in the zone' and we loved Vito, always there to help when we needed and the reception team were also GREAT! Thank you xx

This hotel needs to urgently train their breakfast staff to understand allergies. My wife had an allergy to egg and was given a pancake that was said to be egg free only to be told later it had egg in. She was not well for two days as a result. Getting breakfast was impossible and staff had no idea . We were constantly told some things were egg free, to find out they were not. The management were excellent with the feedback and gave us a lunch by way of apology which was appreciated. We didn’t ask for anything but we wanted to let them know it’s not good enough. Pool, spa area is really nice. Pillows were really hard and thick. First time in our lives we’ve had to request softer pillows. We couldn’t sleep on them. Not sure I’d stay here again mainly sure to the lack of food and allergy awareness with the waiting staff.

This place is magnificent.

The spa, rooms and service was amazing.

Very good location and a unique experience to stay on a cave hotel. Well recommended

Great hotel. Wonderful rooms with cave like features. Great breakfast. Wonderful warm water pool / hot tub. Excellent location.

Absolutely lovely property and the hotel team was terrific! It was easily our favorite hotels in Puglia during our two week long trip. Grazie!!!

This is a beautiful property in a fantastic location but it is not a 5star experience 1. Parking- not at all clear when I booked that parking was no where near the hotel - I recognize that the hotel is in the “historic district” but so were all the other hotels we stayed at on this trip. One offered to “register your car for your stay” and then offered valet parking while others offered detailed maps to offsite parking / provided entry codes and parking spots/ and free pick up via golf cart or similar - this hotel offered none of that detail wanted 15euros to pick you up if you used the lot they recommended 2. Spa - beautiful facility - but during the hour we had access as function of our booking “day trippers” were also allowed in and moved in a pack of 4 allowing no access for others as they took selfies and staff aided pictures in the sauna -disappointing 3. Finally grace is in the details and the staff while super pleasant and nice have crearly not been trained in the finer art of customer service / we had an hour access to the spa and were never informed and pro-actively asked to book our time slot as availability is limited. We were apparently a VIP guest and didn’t know that until after our stay Tons of potential but not quite there yet if the aspiration is to be as exceptional as the facilities and location warrant

We absolutely loved everything about our stay - the beautiful rooms, the stunning spa, the delicious and generous breakfast, and the spectacular surrounds. We felt totally spoilt for our stay. We parked about a 5-10 minute walk from the hotel, in a parking building (€1 per hour), which was handy enough to the hotel. Highly recommend!

Great location. The atmosphere was a bit cool, despite the fact that it is in a cave. I expected it to feel more warm and lived-in. But the service and everything else was lovely.

Lovely property.. lovely room.. lovely staff.

One word! AMAZING

Great spa

Luxury spa hotel in a great location within an amazing City.

Beautiful, luxurious cave hotel

The room was very nice, although we were a little surprised about the open cistern (partially covered by plexi-glass) in the room. I guess that is what it means to be in a cave hotel! The breakfast was great, the bed was comfortable and the bathroom was very nice. The room was a little dark, but we were able to open the doors to the outside if we needed more light. Front desk staff was super helpful. Just a comment that there are lots of stairs at this hotel, even if you use the elevator, so people with mobility issues should consider that.

Wonderful property. Know in advance that you need to walk to the property. There is a public parking lot ( 7 minute walk) where you can park overnight

Beautiful clean property- such a unique opportunity

City is cool, can’t drive in the tourist area tho, contact the hotel before you go.

Metera is like going back in town, certainly into Stassi section of the city with dates back thousands of years. The Aquatio Cave Luxury Hotel is built into one of these stassis, a series of caves that are private and cozy with state of the art ammentities. Not what you picture in your mind when you think of caves. The staff were very attentive and helpful, our room was immaculate and unlike anything we've ever seen before. We walked 60 seconds and had one of the best fixed-price meals we've ever enjoyed - plenty of great dining and shopping options nearby. We enjoyed the sauna at the spa, which you should absolutely check out. If you're feeling a little adventurous book a suite at the Aquatio Cave and Luxury Hotel. Amazing luxury and privacy with a historical pedigree second to none. Highly recommended!