Excellent staff

Absolutely amazing hotel with exceptional service. The hotel is the definition of luxury. There was not a single thing that disappointed me. The hotel is part of the cotai strip and very close to the other hotels as well.

Wonderful

Excellent service

Like Staff very responsive and gomout of their way. Spa area no lounge chair and should have basket for used towels. Staff was saying to me that i have towels lying around when i was just about to fold the used towels but i shouldnt .. there should be a container for the used towels

Besides the hotel architecture, The guestroom renovation details are extremely high quality. Designers and architects are excellent.

An architectural masterpiece need to be experienced to appreciate the engineering behind the construction! Service and rooms was excellent even compare to other 5 star luxury hotels in Macau!

Beautiful structure and excellent services

Absolutely stunning hotel. Future feel. Stunning design Great value for money Complimentary mini bar Exemplary service Can not fault Note- gym opening hours 10-8, pool unavailable as part of our stay which was disappointing but could use sister pool Be advised to access Macau via contains water jet not turbo jet. Much newer boat and ferry terminal and much closer to hotel

5 star services. Will come back again

Very well customer service felt very welcome as from Check in. One problem is the carparking. We couldnt find the lift up to the hotel and there are renovation happening in the carpark area but not enough signage.

Great service, comfy bed sheets,

It is truly a great hotel.

Long waiting at checking in. Room not ready at 14:00. No taxi outside lobby, long wait time.

Great place to stay in Macau! Would recommend to anyone

1. room cleanliness below expectation, some biscuit debris left on sofa. 2. the switch of the water tap on bathtub was broken but fixed by technician after request. 3. The wires for maintenance work of the outside of the window keep knocking the window since early morning. 4. Taxi stand was occupied by the hotel owned cars all the time and we have to go to another side, the main entrance of C.O.D. to get a taxi. 5. Art gallery was not opened to the public but seems didn't see any notice when search for booking. Only know that when trying to get to that floor. Very disappointed.

Exceptional in all respects! The staff member (Alex) who checked us in was super courteous and helpful, and even walked us to our room and demonstrated all the features in the room. And what a spectacular room it was! Spacious and super clean, with all kinds of bells and whistles, and a great view. Bed was very comfortable and we really enjoyed the rain shower. Hermes toiletries were another nice touch. Enjoyed a delicious meal at the Voyages by Alain Ducasse restaurant, with great service as well. Also, the hotel lobby is stunning and truly one of a kind. We will definitely stay here again!

front desk customer service is poor. Staff is untrained, very slow in processing check-in, unable to converse in English. Only can speak Mandarin. Work to the rule and insists on 3pm check- in, even though prior request is made and room is already ready. The front desk manager came to the rescue and able to check us in at 12:15pm. Have requested morning newspaper. It never came! Hotel hardware is gorgeous, but the entry hall and reception area has no seating provisions, which made it even more annoying and inconvenient for the elderly check in guests. The only good experience we had is the Chinese restaurant Yi, where food is fantastic and service is excellent. overall, the high room rates is undeserving as compared to other Cotai luxury hotels. Room size is not even as big as Wynn Palace and Venetian.

Fantastic experience. I'm happy with the design of the room and the exceptional service.

Modern, novel, perfect service, French restaurant is great, great value for money